Military 1st Reviews

Name: Military 1st
Address: MMG Trading Ltd Unit 1, Fourth Avenue Trafford Park Manchester M17 1DB, Manchester
Rating: 4.54

4.5 Rating 1,585 Reviews

89 %

of reviewers recommend Military 1st

Company Reviews

Metrics

Info

4.5

Based on 1,585 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Military 1st:

Military 1st is a trading name of MMG Trading Ltd.

Established in 2008, the Military 1st is an online retailer specialising in first-rate outdoor and combat clothing and tactical footwear, as well as camping and bushcraft equipment and accessories. We are proud of our continuously growing range of high-quality products from the world's best-known brands, and in excellent prices, along with the fastest possible delivery and the highest level of customer service.

Visit Website

Email:

info@military1st.co.uk

Location:

MMG Trading Ltd Unit 1, Fourth Avenue Trafford Park Manchester M17 1DB
Manchester
M17 1DB

Military 1st 5 star review on 10th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was under the assumption it was an Australian website. Bit they are not. Total deception. Had to send back my product which was not correct to the UK for a refund. Not happy”

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Posted 5 years ago

“Worst customer service. There website didn't work, it double ordered and they wouldn't fix the problem. They have lost a customer. You have been warned...”

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Posted 5 years ago

“Goods did not arrive followed by terrible communication and service. Their delivery partners don't even do "expedited" shipping. Complete and utter rip off.”

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Posted 5 years ago

“I rectified an faulty item rather than make a fuss. No appreciation or interest. Poor attitude from oskar.”

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Posted 5 years ago

“Why do they have a “com.au” website you ask? So that you think you are dealing with an Aussie business. Whilst my purchase wasn’t bad for the price, it was the too big (even though I physically measured myself according to their size guide). Be aware that if you need to return the item for whatever reason you will pay through the nose in shipping making it not worth the effort. Don’t risk it. Customers don’t like getting tricked. Military 1st might like to think about this as they are an online store and will continue to get slammed on social media (as well as by word-of-mouth) if they continue to pursue deceptive practices.”

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Posted 6 years ago

“Sells broken junk products and then makes you pay to ship them back.”

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Posted 6 years ago

“DO NOT ORDER from this company! If you need to return this for some reason you must pay the shipping fees and good luck getting your refund back. It's been almost 4 months and I'm still waiting! I asked several times and was told it was refunded and it was not! All good companies have a return policy in place and an organized refund policy. I do not recommend this company.”

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Posted 6 years ago

“I ordered gloves from company which were faulty, I spoken with them about return and at this stage I was very happy with their customer service. They provided me return label and I posted item back to them for replacement. Letter with label which was given for 2nd class non recorded delivery was or lost by post office or received by the company and they stated that never got anything from me. I contacted their customer service and they said that they gave me recorded label which is a lie and refused to solve this matter. Now I stayed without gloves for 40£ and any help from their side. Not best customer service...”

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Posted 6 years ago

“This company is a scam. Do not use them! Never provided me with any type of tracking number and my product never came.”

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Posted 6 years ago

“Horrible customer service. This is a shell business. It appears everything is drop shipped from mfg. SLOW shipping. Do not expect any customer service. There is no phone number and they will not respond to emails. I finally got them to DM me via Instagram but they just give the runaround to appear that they are addressing the issue.”

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Posted 6 years ago

“This company is one of the worse I have ever come in contact with. I paid for expedited shipping. customer service was horrible. Shipment was late”

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Posted 6 years ago

“I made the mistake of believing they would get my order to me in 4 - 5 business days as promised so I paid the $9.95 for expedited shipping. I emailed them on the 5th day and again on the 7th day, concerned that it was lost. They made lots of excuses but it still took 9 days to get it to me. Way past the time I needed it. A waste of money and the quality of the cap wasn’t that great. Don’t buy from these people, but if you do, don’t give them $9.95 to expedite shipping. It’s a ripoff.”

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Posted 6 years ago

“This company is one of the worse I have ever come in contact with. I paid for expedited shipping to receive an item by Christmas. The tracking was horrible and my interactions with customer service was equally horrible. I told a representative by the name of Mike that I would never order again and he said that was Ok.”

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Posted 6 years ago

“Fake reviews abound for this company that took nearly a month to send a badly damaged package to me. They immediately charged my credit card. When the package arrived it was in a shambles. I contacted the company, asked that they send a return label for shipping and they said, and I quote, "From what I can see, other than the cardboard, nothing seems to be damaged. That being said, we are unable to accept the claim and provide a return label."”

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Posted 6 years ago

“Worst customer service I have ever experienced. The package took over a month to arrive and it arrived damaged. Would not accept a return unless I paid for it. Ridiculous. They won't give out a phone number to call. They hide their actual address which apparently is somewhere in the UK”

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Posted 6 years ago

“They quickly took my money and I still don't have the product. 16 emails later, excuses but no product. I was instructed by Mike to go look on other peoples' porches. Not going to do that. They don't deliver in my small town door to door through the post office anyway. Going door to door is still an inane and assinine resolution to a failed delivery. Last message was they were having delays. They only rely on Trust Pilot for complaints and I don't want to sign up with Trust Pilot or Facebook. Period. So hopefully this site will warn someone making a decision to spend money.”

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Posted 6 years ago

“I've ordered a "Klean Kanteen" bottle from Military 1st. After a short time usage of the bottle, bumps on the bottom of the bottle, which cause the bottle to fall over all the time. It is really annoying, so I contacted the costumer service of Military 1st. They said it is a mechanical fault and they can not do anything about it. I'm disappointed from the costumer service as well as the items quality.”

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Posted 6 years ago

“Most of these incompetent fools reviews are fake. 20,000+ reviews from users with 1 review to their name”

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Posted 6 years ago

“On a $200 order, I'm being hit with $80 worth of duties/taxes/brokerage fees. That's ridiculous. I've never been hit so hard with fees when ordering clothing internationally before. If I had known that before ordering, I wouldn't have ordered at all. Do not recommend, will likely not be purchasing again. DO NOT ORDER FROM CANADA”

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Posted 7 years ago

Military 1st is rated 4.5 based on 1,585 reviews