Mazuma Mobile Reviews

Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.14

4.1 Rating 2,048 Reviews

79 %

of reviewers recommend Mazuma Mobile

Company Reviews

Metrics

Info

4.1

Based on 2,048 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

www.mazumamobile.com.

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Mazuma Mobile 1 star review on 7th August 2024

Mark

Mazuma Mobile 1 star review on 6th August 2024

Anonymous

Mazuma Mobile 1 star review on 10th June 2024

Laura

Mazuma Mobile 1 star review on 13th January 2023

Rab Forbes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service. Payment was made within a matter of hours after they received the phones”

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Posted 4 years ago

Good morning Laura, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Exactly what it says on the tin.”

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Posted 4 years ago

Good morning Noel, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Absolutely great service the full way, money straight into the account”

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Posted 4 years ago

Good morning Abi, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Easy and hassle free, three days total Highly recommend”

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Posted 4 years ago

Good morning Patrick, Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us. Kind regards Mazuma

Posted 4 years ago

“Excellent service, phone collected on time, received full amount, delighted customer & highly recommend.”

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Posted 4 years ago

Good morning Sheena, Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us. Kind regards Mazuma

Posted 4 years ago

“Very fast and organised”

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Posted 4 years ago

Good morning Kayleigh, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Perfect same day payment when received”

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Posted 4 years ago

Good morning Liza, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Superb - 28 hours from my posting phone to the cash in my account”

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Posted 4 years ago

Good morning Anthony, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Unbelievably fast response. Sent envelope for returning real quick. Posted phone Tuesday and the money was in my bank on the Saturday. Brilliant service always use and highly recommend. Thank you. Julie”

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Posted 4 years ago

Good morning Julie, Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us. Kind regards Mazuma

Posted 4 years ago

“Delay in receiving cheque. Review email came two days before the cheque.”

Helpful Report

Posted 4 years ago

Good morning, Thank you for your review. We apologise for any delay you may have had receiving your cheque. I can see this was dispatched the day we processed your order. We are aware of some small delays within the postal system. We are glad to hear that you have received it. Kind regards Mazuma

Posted 4 years ago

“I sent Mazuma my 2 year old Galaxy S9 plus which was in pristine condition, I was raised to look after expensive things. Mazuma offered me £190 which I was more than happy with. I sent the phone off on receipt of their postage bag. A few days later I received an email stating that my phone had "screen burn" and they would now only offer £60. I called customer services and was told that, yes my device had screen burn which is very common on my device. Miraculously in the 2 minutes I had been speaking to the advisor my device had been reviewed and I could now be offered £80 plus a travel bag with charging accessories as it could only be used for spares. Obviously I asked for the phone back. The phone had been kept in a proper case with a good quality glass screen protector and was in immaculate condition. I am not a heavy user, mainly messages and emails etc. I know these models are prone to screen burn, hence I had checked for any burn using an app designed for screen testing. I found no issues with the screen what so ever. On receiving the phone after 7 days, surprise surprise it had screen burn and I don't just mean faint or small, this was blatantly obvious!! Obviously I have no way to prove my device had been deliberately damaged, but that is my belief. I used a screen burn correction app and managed to remove the burn within 20 minutes! I then sold my device to another company which has a presence on the high street for £200. This is my experience of Mazuma, please take what you wish from it.”

Helpful Report

Posted 4 years ago

Good morning, Thank you for your review, We are sorry to hear of your experience with us, Good morning, Thank you for your review, Screen burn appears within the LCD/OLED layer of the device (this is the pixel layer underneath the glass on the front). This can come in two different forms an imprint or a glow. The most common imprint we tend to see if of the keyboard as this is the most common function used on a mobile phone. It can also come in the form of a red glow which appears around the edges of the screen. Screen burn is where the pixels create a ghost like imprint that remains even after the on-screen content has changed or moved. This is mainly visible against a white background. This can present itself in 3 different levels. If you have purchased your device within the past 24 months, you can actually send the device to Samsung to have it repaired under a warranty because of the screenburn as they are aware of how common the defect is within their devices. You can also check for this yourself by dialling *#0*# on the keypad and checking it against the blue and white background. Kind regards Mazuma

Posted 4 years ago

“Surprisingly simple system to use and the money they offered was the money they paid. No retrospective quibbling. I will use again.”

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Posted 4 years ago

Good morning Stephen, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“So easy, excellent, prompt service, only a few days from posting device to money in bank. Thank you MAZUMA, recommend you whenever I can.”

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Posted 4 years ago

Good morning Sandra, Thank you for taking the time to review Mazuma Mobile. We are glad to hear you had a great experience with us and we hope that you come back to us again in the future. Kind regards Mazuma

Posted 4 years ago

“Fast, quick service got my money they promised after only 2 days!!”

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Posted 4 years ago

Good morning Darren, Thank you for your review, we are really happy to hear of your experience with Mazuma, we appreciate the positive comments Kind regards Mazuma

Posted 4 years ago

“Fantastic service get good price for phones money in fast thank you”

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Posted 4 years ago

Good morning Stuart, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“I recently sold my mobile of 2 years to Mazuma The said mobile was working perfectly with absolutely no issues. I entered all the details online and was offered £240, which was great. I sent it to them and quickly received an email stating my offer had been reduced to £25 as my phine had 'screen burn'. I didn't even know what screen burn was until I googled it! The phone, despite Mazumas comments did not have screen burn at all. I rejected the offer and I was informed the mobile would be sent back to me in 3 to 5 days. However after 2 days I received a phone call stating that the phone hadn't yet been sent back as they were going to offer more money. But also, the lady who called stated again that the phone did have screen burn and would be expensive to repair. She then offered me £80, which I accepted. I'm not in any way bragging or being clever, but I'm not broke and the money, whilst handy, won't change my life, but for some this is a lot I certainly appreciate. I accepted the offer only to close out the situation and not have the hassle of selling the phone privately. My honest and sincere advice is STAY AWAY from Mazuma. They are liars, crooks and cheats who take advantage of people who need money. This review is 100% honest and I pray people don't use this company.”

Helpful Report

Posted 4 years ago

Good morning Dave, Thank you for your review, We are sorry to hear of your experience with us, Screen burn appears within the LCD/OLED layer of the device (this is the pixel layer underneath the glass on the front). This can come in two different forms an imprint or a glow. The most common imprint we tend to see if of the keyboard as this is the most common function used on a mobile phone. It can also come in the form of a red glow which appears around the edges of the screen. Screen burn is where the pixels create a ghost like imprint that remains even after the on-screen content has changed or moved. This is mainly visible against a white background. This can present itself in 3 different levels. If you have purchased your device within the past 24 months, you can actually send the device to Samsung to have it repaired under a warranty because of the screenburn as they are aware of how common the defect is within their devices. You can also check for this yourself by dialling *#0*# on the keypad and checking it against the blue and white background. Kind regards Mazuma

Posted 4 years ago

“Excellent service. Money paid the same day the phone arrived”

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Posted 4 years ago

Good morning Lucy, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Great company to sell my old phone too. Kept me updated with what was going on”

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Posted 4 years ago

Good morning Scott, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Magic no hassle what so ever”

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Posted 4 years ago

Good morning Sean, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Very quick & easy to deal with. Took less than a week to receive stated payment from the date of requesting to sell my phone. Thank you!”

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Posted 4 years ago

Good morning Jemma, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

Mazuma Mobile is rated 4.1 based on 2,048 reviews