Mazuma Mobile Reviews

Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.15

4.2 Rating 2,038 Reviews

79 %

of reviewers recommend Mazuma Mobile

Company Reviews

Metrics

Info

4.2

Based on 2,038 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

www.mazumamobile.com.

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Mazuma Mobile 1 star review on 7th August 2024

Mark

Mazuma Mobile 1 star review on 6th August 2024

Anonymous

Mazuma Mobile 1 star review on 10th June 2024

Laura

Mazuma Mobile 5 star review on 4th March 2023

George C Thompson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price, paid very quickly! Super easy to use”

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Posted 4 years ago

Good morning Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Brilliant service as ever. Seamless sale, instant payment, no BS. why use anyone else?”

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Posted 4 years ago

Good morning Trevor, Thank you for your review, we are really happy to hear of your experience with Mazuma, we appreciate the positive comments Kind regards Mazuma

Posted 4 years ago

“Excellent 5 Star service from A to Z”

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Posted 4 years ago

Good morning Samina, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Dpd are a nightmare, mazuma are great though :)”

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Posted 4 years ago

Good morning Samuel, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Straightforward easy transaction”

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Posted 4 years ago

Good morning, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“I was quoted £105 for an x box one x which was in fine working order before it left my house. I was even playing on it the night before and cleared all the information off it ready to sell. Ive not had an issue with the x box in all the time I have had it as I look after my things and the only reason I was selling it was because I have upgraded. Mazuma are telling me that when they tested it there was a HDMI fault and they could only offer me £12.50 for it!!! If there is a fault with it then its the fault of Mazuma and how they've handed my x box upon receipt. I am not going to be insulted by being offered £12.50 for it. AVOID SELLING OR USING MAZUMA as they obviously are trying to make a fool out of people.”

Helpful Report

Posted 4 years ago

Good afternoon, thank you for your review, We are sorry to hear of your experience with Mazuma, I have checked your order and can see this was amended based on a loose HDMI port. When our technician tested the device the screen came on however, if the device was moved, the connection cut out due to the loose port. Our technicians have to ensure all functions of the device function correctly, if they don't then we have to amend the price based on this. Two cables were tested on your device before a decision was made. I can see you have rejected and this will be returned back to your free of charge. Kind regards Mazuma

Posted 4 years ago

“Great company, can’t complain.”

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Posted 4 years ago

Good afternoon, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Easy to use. Fast response. No quibbles. Thank you.”

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Posted 4 years ago

Good afternoon Janette, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Excellent service. Very simple process to sell my phone. Prompt payment.”

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Posted 4 years ago

Good afternoon Richard, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Absolutely effortless process from start to finish. Very efficient. Would totally recommend this company”

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Posted 4 years ago

Good morning Zoe, Thank you for your review, we are really happy to hear of your experience with Mazuma, we appreciate the positive comments Kind regards Mazuma

Posted 4 years ago

“Excellent service , from phone being dropped off at collection point to money in my account was 4 days.”

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Posted 4 years ago

Good morning Jacquie, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Great service. Costs nothing and competitive price for product. Can't fault it or even match it.”

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Posted 4 years ago

Good morning Gary, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“very smooth process used dpd pich up service absolutely faultless money in the bank 3 days later”

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Posted 4 years ago

Good morning Steven, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Quick, convenient and my quote was paid in full. DPD pick up was very useful. Highly recommended.”

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Posted 4 years ago

Good afternoon Jonathan, Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us. Kind regards Mazuma

Posted 4 years ago

“Complete con! quoted £140 for a perfectly working iPhone 8 in great condition on 02. Claim they send payment on the day they receive your phone, paid £8 recorded delivery saw they received my iPhone. 7 working days passed with no sign of any email or payment, I decided to send them an email asking for them to look into this.. 2 more days passed with no response. Called today, first thing they asked for was my order details off an email.. which was never received/or sent. Asked for them to find my details through email address/name/address etc for her to tell me that the phones been rejected at £140 and they’ll only be offer £70! Requested that my phones returned to me ASAP to be told they will dispatch it in 5 days and to expect it to be with me in a couple weeks!! (bearing in mind they’ve already held onto it for over 9 days!) Absolutely appalling. Con you into sending the phone to them by offering a reasonable price to slash it in half after you going through the hassle of paying to send it to them. Asked why no ones been in contact or responded to my email to hear some rubbish about the email address has been entered wrong. Wanted to have something in writing that they’ll be returning my phone back to me, to be told she couldn’t resend any emails or put anything in writing to confirm rejection! Somehow I won’t be surprised if my phone doesn’t make it back. I will be giving them 7 days for my phone to be returned in the condition it was sent or I will be taking this further with legal action ( luckily I have photo evidence of the condition it was sent in) All I can say is AVOID AVOID AVOID! Sell privately to be safe.”

Helpful Report

Posted 4 years ago

Good morning Amelia, Good morning Amelia, Thank you for your review, We are really sorry to hear about your experience with us, I have checked your order and can see this was amended due to a delaminated rear fixed glass. This is where the layers on the back of the device separate. Every device that we receive is thoroughly checked by our technicians, if it doesn't meet our grading criteria the price, the offer has to be amended to reflect the correct grade. I can see that your email address was incorrect which would mean that no emails would reach you. We can only email the address entered when you create the order. This has now been updated and any correspondence from now on will be sent to you. I can see your order arrived with us on the 25th and the amendment was responded to on the 1st. This has now been rejected and will be returned back to you within 3-5 working days. We will notify you once it leaves our building, Kind regards Mazuma

Posted 4 years ago

“Service as good as expected, I was unable to post the phone due to having to self isolate, but this was explained and wasn't an issue”

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Posted 4 years ago

Good morning Robert, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Simple and quick service”

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Posted 4 years ago

Good morning Mark, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Very simple. Phone tracked all the way and within a few hours I had confirmation of the full amount offered going into my account.”

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Posted 4 years ago

Good morning Rachel, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Seamless from first contact to money in the bank. Fast, efficient and fair. Recommended.”

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Posted 4 years ago

Good morning Michael, Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us. Kind regards Mazuma

Posted 4 years ago

“Always a worry that the offer made will not be honoured based on the physical assessment but if you are honest with the condition description then there is no argument and the money is received instantly! Have used before, will use again!”

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Posted 4 years ago

Good morning, Thank you for your review, we are really happy to hear of your experience with Mazuma, we appreciate the positive comments Kind regards Mazuma

Posted 4 years ago

Mazuma Mobile is rated 4.2 based on 2,038 reviews