Mazuma Mobile Reviews

Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.15

4.2 Rating 2,038 Reviews

79 %

of reviewers recommend Mazuma Mobile

Company Reviews

Metrics

Info

4.2

Based on 2,038 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

www.mazumamobile.com.

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Mazuma Mobile 1 star review on 7th August 2024

Mark

Mazuma Mobile 1 star review on 6th August 2024

Anonymous

Mazuma Mobile 1 star review on 10th June 2024

Laura

Mazuma Mobile 5 star review on 4th March 2023

George C Thompson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service as always. Quick payment as well! Would always recommend over envirofone!”

Helpful Report

Posted 4 years ago

Good morning David, Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us. Kind regards Mazuma

Posted 4 years ago

“A very easy process. The website is helpful and didn’t struggle with knowing what to do. I sent mine on Friday and I received payment the following Monday. I did have to nag a little bit on the Monday, as it got to 4pm and hadn’t been paid (the received the mobile at 1045), but then was paid around 5pm, with the full amount that was promised on the website. I would use Mazuma again.”

Helpful Report

Posted 4 years ago

Good morning Monica, Thank you for your review, We are glad to hear of your experience. All orders are processed the same day we receive it. We have 2 payment runs a day, one at 12pm and one at 6pm. We can see you were paid the same day it was received. We hope you come to us again in the future. Kind regards Mazuma

Posted 4 years ago

“Really helpful and easy to use”

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Posted 4 years ago

Good afternoon Charlotte, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“The whole process was very quick, easy to follow instructions and as such I was very happy with the whole process. I will undoubtedly use Mazuma again in the future.”

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Posted 4 years ago

Good morning Lizzie, Thank you for your review, we are really happy to hear of your experience with Mazuma, we appreciate the positive comments Kind regards Mazuma

Posted 4 years ago

“I like that Mazuma now offers DPD pick-up service now, and I find this time much more efficient than me going to the post office and wait for Mazuma to receive it and open the package. I am happy with the service this time, fast and trouble-free.”

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Posted 4 years ago

Good morning Sandy, Thank you for your review, we are really happy to hear of your experience with Mazuma, we appreciate the positive comments. Kind regards Mazuma

Posted 4 years ago

“Was seemless from start to finish just as promised”

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Posted 4 years ago

Good morning Sarah, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Quick and efficient. Bank transfer the same day easy to use”

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Posted 4 years ago

Good morning, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“100 per cent perfect efficient service . Spot on ! Well done”

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Posted 4 years ago

Good morning Martin, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Very fast service, Thankyou very much”

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Posted 4 years ago

Good morning Nicole, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Really fast service. Posted my phone and received payment within a week.”

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Posted 4 years ago

Good morning Ellie, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Fantastic service. Payment was made within a matter of hours after they received the phones”

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Posted 4 years ago

Good morning Laura, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Exactly what it says on the tin.”

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Posted 4 years ago

Good morning Noel, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Absolutely great service the full way, money straight into the account”

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Posted 4 years ago

Good morning Abi, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Easy and hassle free, three days total Highly recommend”

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Posted 4 years ago

Good morning Patrick, Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us. Kind regards Mazuma

Posted 4 years ago

“Excellent service, phone collected on time, received full amount, delighted customer & highly recommend.”

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Posted 4 years ago

Good morning Sheena, Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us. Kind regards Mazuma

Posted 4 years ago

“Very fast and organised”

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Posted 4 years ago

Good morning Kayleigh, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Perfect same day payment when received”

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Posted 4 years ago

Good morning Liza, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Superb - 28 hours from my posting phone to the cash in my account”

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Posted 4 years ago

Good morning Anthony, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Unbelievably fast response. Sent envelope for returning real quick. Posted phone Tuesday and the money was in my bank on the Saturday. Brilliant service always use and highly recommend. Thank you. Julie”

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Posted 4 years ago

Good morning Julie, Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us. Kind regards Mazuma

Posted 4 years ago

“Delay in receiving cheque. Review email came two days before the cheque.”

Helpful Report

Posted 4 years ago

Good morning, Thank you for your review. We apologise for any delay you may have had receiving your cheque. I can see this was dispatched the day we processed your order. We are aware of some small delays within the postal system. We are glad to hear that you have received it. Kind regards Mazuma

Posted 4 years ago

Mazuma Mobile is rated 4.2 based on 2,038 reviews