Mazuma Mobile Reviews

Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.14

4.1 Rating 2,048 Reviews

79 %

of reviewers recommend Mazuma Mobile

Company Reviews

Metrics

Info

4.1

Based on 2,048 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

www.mazumamobile.com.

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Mazuma Mobile 1 star review on 7th August 2024

Mark

Mazuma Mobile 1 star review on 6th August 2024

Anonymous

Mazuma Mobile 1 star review on 10th June 2024

Laura

Mazuma Mobile 1 star review on 13th January 2023

Rab Forbes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service , from phone being dropped off at collection point to money in my account was 4 days.”

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Posted 4 years ago

Good morning Jacquie, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Great service. Costs nothing and competitive price for product. Can't fault it or even match it.”

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Posted 4 years ago

Good morning Gary, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“very smooth process used dpd pich up service absolutely faultless money in the bank 3 days later”

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Posted 4 years ago

Good morning Steven, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Quick, convenient and my quote was paid in full. DPD pick up was very useful. Highly recommended.”

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Posted 4 years ago

Good afternoon Jonathan, Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us. Kind regards Mazuma

Posted 4 years ago

“Complete con! quoted £140 for a perfectly working iPhone 8 in great condition on 02. Claim they send payment on the day they receive your phone, paid £8 recorded delivery saw they received my iPhone. 7 working days passed with no sign of any email or payment, I decided to send them an email asking for them to look into this.. 2 more days passed with no response. Called today, first thing they asked for was my order details off an email.. which was never received/or sent. Asked for them to find my details through email address/name/address etc for her to tell me that the phones been rejected at £140 and they’ll only be offer £70! Requested that my phones returned to me ASAP to be told they will dispatch it in 5 days and to expect it to be with me in a couple weeks!! (bearing in mind they’ve already held onto it for over 9 days!) Absolutely appalling. Con you into sending the phone to them by offering a reasonable price to slash it in half after you going through the hassle of paying to send it to them. Asked why no ones been in contact or responded to my email to hear some rubbish about the email address has been entered wrong. Wanted to have something in writing that they’ll be returning my phone back to me, to be told she couldn’t resend any emails or put anything in writing to confirm rejection! Somehow I won’t be surprised if my phone doesn’t make it back. I will be giving them 7 days for my phone to be returned in the condition it was sent or I will be taking this further with legal action ( luckily I have photo evidence of the condition it was sent in) All I can say is AVOID AVOID AVOID! Sell privately to be safe.”

Helpful Report

Posted 4 years ago

Good morning Amelia, Good morning Amelia, Thank you for your review, We are really sorry to hear about your experience with us, I have checked your order and can see this was amended due to a delaminated rear fixed glass. This is where the layers on the back of the device separate. Every device that we receive is thoroughly checked by our technicians, if it doesn't meet our grading criteria the price, the offer has to be amended to reflect the correct grade. I can see that your email address was incorrect which would mean that no emails would reach you. We can only email the address entered when you create the order. This has now been updated and any correspondence from now on will be sent to you. I can see your order arrived with us on the 25th and the amendment was responded to on the 1st. This has now been rejected and will be returned back to you within 3-5 working days. We will notify you once it leaves our building, Kind regards Mazuma

Posted 4 years ago

“Service as good as expected, I was unable to post the phone due to having to self isolate, but this was explained and wasn't an issue”

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Posted 4 years ago

Good morning Robert, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Simple and quick service”

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Posted 4 years ago

Good morning Mark, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Very simple. Phone tracked all the way and within a few hours I had confirmation of the full amount offered going into my account.”

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Posted 4 years ago

Good morning Rachel, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Seamless from first contact to money in the bank. Fast, efficient and fair. Recommended.”

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Posted 4 years ago

Good morning Michael, Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us. Kind regards Mazuma

Posted 4 years ago

“Always a worry that the offer made will not be honoured based on the physical assessment but if you are honest with the condition description then there is no argument and the money is received instantly! Have used before, will use again!”

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Posted 4 years ago

Good morning, Thank you for your review, we are really happy to hear of your experience with Mazuma, we appreciate the positive comments Kind regards Mazuma

Posted 4 years ago

“Fantastic service as always. Quick payment as well! Would always recommend over envirofone!”

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Posted 4 years ago

Good morning David, Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us. Kind regards Mazuma

Posted 4 years ago

“A very easy process. The website is helpful and didn’t struggle with knowing what to do. I sent mine on Friday and I received payment the following Monday. I did have to nag a little bit on the Monday, as it got to 4pm and hadn’t been paid (the received the mobile at 1045), but then was paid around 5pm, with the full amount that was promised on the website. I would use Mazuma again.”

Helpful Report

Posted 4 years ago

Good morning Monica, Thank you for your review, We are glad to hear of your experience. All orders are processed the same day we receive it. We have 2 payment runs a day, one at 12pm and one at 6pm. We can see you were paid the same day it was received. We hope you come to us again in the future. Kind regards Mazuma

Posted 4 years ago

“Really helpful and easy to use”

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Posted 4 years ago

Good afternoon Charlotte, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“The whole process was very quick, easy to follow instructions and as such I was very happy with the whole process. I will undoubtedly use Mazuma again in the future.”

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Posted 4 years ago

Good morning Lizzie, Thank you for your review, we are really happy to hear of your experience with Mazuma, we appreciate the positive comments Kind regards Mazuma

Posted 4 years ago

“I like that Mazuma now offers DPD pick-up service now, and I find this time much more efficient than me going to the post office and wait for Mazuma to receive it and open the package. I am happy with the service this time, fast and trouble-free.”

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Posted 4 years ago

Good morning Sandy, Thank you for your review, we are really happy to hear of your experience with Mazuma, we appreciate the positive comments. Kind regards Mazuma

Posted 4 years ago

“Was seemless from start to finish just as promised”

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Posted 4 years ago

Good morning Sarah, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Quick and efficient. Bank transfer the same day easy to use”

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Posted 4 years ago

Good morning, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“100 per cent perfect efficient service . Spot on ! Well done”

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Posted 4 years ago

Good morning Martin, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Very fast service, Thankyou very much”

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Posted 4 years ago

Good morning Nicole, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Really fast service. Posted my phone and received payment within a week.”

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Posted 4 years ago

Good morning Ellie, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

Mazuma Mobile is rated 4.1 based on 2,048 reviews