Mazuma Mobile Reviews

Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.14

4.1 Rating 2,048 Reviews

79 %

of reviewers recommend Mazuma Mobile

Company Reviews

Metrics

Info

4.1

Based on 2,048 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

www.mazumamobile.com.

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Mazuma Mobile 1 star review on 7th August 2024

Mark

Mazuma Mobile 1 star review on 6th August 2024

Anonymous

Mazuma Mobile 1 star review on 10th June 2024

Laura

Mazuma Mobile 1 star review on 13th January 2023

Rab Forbes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff were extremely rude. Once I’ve accepted the offer I still haven’t been paid now no one is explaining what’s happening”

Helpful Report

Posted 6 years ago

“Sent my nigh perfect Galaxy S8 into them for £169, they immediately dropped the price down to 125 because of a "deep scratch" on the screen. Funny how I never noticed it. So they return it, and there right in the middle of the screen, is a scratch that wasn't there before. THEY have scratched the device when I asked for it back! They're a scam, don't use them.”

Helpful Report

Posted 6 years ago

“Sent my galaxy s8 plus only to receive a fault email telling me the phone had screen burn! When infact the screen is perfect, looking at historical complaints this is a common theme to deceive and rip off customers.”

Helpful Report

Posted 6 years ago

“Usual situation with companies such as these. Promise you a good price and then change their price. One phone sent through marked as ok condition, everything working (its 2 years old) reduced price from £125 to £50. The second same thing (from £180.00 to £90) They were good for their age. Mazuma just give you a good price and then go back on it and its a question of what you can be bothered to do. Mine will be kept as a spare. Anyone actually ever got the price they were promised???”

Helpful Report

Posted 6 years ago

“Same thing with these companies. Offer you a good price on their website and then change it completely once they receive the phone. Both phones were in very good condition. I really am not just saying that. One reduced from £125.00 to £50 and the other reduced from £180.00 to £90. Don't believe their prices and just be ready to get your phone back. I would rather keep my phone as a spare for that money.”

Helpful Report

Posted 6 years ago

“Excellent service got best price and amazed how quick and professional the process is. I got paid within 24hours of sending my item. I used a different company few weeks ago the magpie one. Took 5 days for payment and original offer was refused. Mazuma have done me proud highly recommend them. O and they gave me a £20 discount on a purchase. World class Mazuma.”

Helpful Report

Posted 6 years ago

“Sent off my daughters iPhone 8 in perfect condition just had email saying there is a deep scratch on screen, there was no scratch when I posted it, on reading other reviews I doubt we will ever get the phone back”

Helpful Report

Posted 6 years ago

“Mazuma lost 1/3 phones sent in the same package and apparently it’s my fault for ‘not supplying more evidence that there were 3 phones in one bag’ even though I have proved it was delivered and have a copy of the postal receipt.”

Helpful Report

Posted 6 years ago

“i sent them an Apple i-phone 8 64gb..i was offered £286.bare in mind this phone was unlocked and in great condition with ony a hardly noticeable scratch on the back.On receiving the phone they then offered me £255 and then on inspection£186..because they said it had a DEEP SCRATCH on the back.This was utter rubbish and i contacted Mazuma Ripp Off to tell them so.They didnt really care and i have asked for the phone to be returned.This company are making a fortune by offering you silly money for your phone by making up fictional and exagerated defects on your phone hopeing you will except stupid money for it and the selling it on their Market Place for double the money.”

Helpful Report

Posted 6 years ago

“I have sent a perfectly good iPhone X not a scratch or crack and I have had an email saying there is a problem with the phone deep scratch and crack there was not a thing wrong with the phone”

Helpful Report

Posted 6 years ago

“DO NOT USE MAZUMA MOBILE!!!!!! If I could have given 0 stars I would have! I sent my Samsung S6 fully complete and in full working order for £67 only to be told it had no sim card tray! which I know it did, it is pretty obvious when there isn't one in there! I sent the phone with all accessories all boxed in a Samsung box to only be emailed saying there was no sim card tray and they offered me £0 to which I asked the phone to be sent back, I got the phone back but with no box or accessories so I am out of pocket now and with a phone that is not in a resalable condition because, I believe they have lost the sim card tray when checking the phone! If it even is the phone I sent them! as it has come back with no glass screen protector on it, so could be anyone's!! I would urge people to NOT go with MUZUMA!”

Helpful Report

Posted 6 years ago

“Shocking Agreed price of £280 for my iPhone 8 - phone sent in 3 weeks ago tracked and conformed receipt. No payment, no reply to emails, impossible to contact by phone. Absolutely terrible service. All the signs of a company in financial trouble !!”

Helpful Report

Posted 6 years ago

“They do not pay you, do not talk to you and just keep your device. This isn't even an exaggeration.”

Helpful Report

Posted 6 years ago

“Avoid mazuma , you will not get pay they will keep your phone/ ipad/ tablet”

Helpful Report

Posted 6 years ago

“Halved the price i was offerd for my phone so rejected offer and asked for phone back. Despite loads call to a shocking customer service line the still wont return the phone so i am out several hundred pounds”

Helpful Report

Posted 6 years ago

“same as everyone else sent my phone 1 week ago tracked by royal mail received it the next day have heard nothing since and cannot get through to them surely something must be done about this we all cannot lose our phones this is ludicrous why are trading standards or the price not doing anything for this blatent theft”

Helpful Report

Posted 6 years ago

“Sent phone in two weeks ago. Heard nothing for more than a week. Tried to phone almost every day no one answers. Several emails no one answers. I am writing a letter tonight”

Helpful Report

Posted 6 years ago

“I was offered £150 for my phone it was perfect condition and working order. I was called as my gmail on the phone needed unlocking..I helped..nothing was mentioned at this point about any change in price..I allegedly then was sent an email offering me £15 not £150 which I did not receive..no attempt to check this was given and I sat and awaited my payment..when £15 came through I complained and they blamed ME for not following up their email!!”

Helpful Report

Posted 6 years ago

“Sent my phone 10 days ago and proof of postage says they have received it. Ignoring emails and not responding to any messages or picking up the phone. No payment has been made! Theifs ! Don't use them, go else where!!”

Helpful Report

Posted 6 years ago

“Sent phone off which was delivered !! Heard nothing and it’s been two days . They don’t answer the phone nor do they reply to any of my emails - disgraceful !!! Avoid at all costs”

Helpful Report

Posted 6 years ago

Mazuma Mobile is rated 4.1 based on 2,048 reviews