DO NOT TRUST... TRADING STANDARDS NEXT STEP. I chose Mazuma for the fast turn around time and good offer price for my reasonable condition iPhone 8 Plus. Supposedly payment the day they receive the device. Wish I hadn’t. I downloaded the labels and sent the phone by next day special delivery at my own cost. They received the phone Friday Morning at 8am. It is now 7pm Monday evening and I still have not received any email saying they have had it or any payment. I have called and used live chat a couple of times only to be told it’s showing as waiting inspection in the warehouse and they have a back log.Could have sold this phone privately quicker. UPDATE. I have just spoken to someone on live chat and then on the phone.... live chat inform me my phone is still waiting to be checked and I will received my "revised" offer later today which I can accept or decline. Pre planned revised offer? (Perfect phone apart form a few light scratches which is how I've described it.) Then they said apologies for the delay and please give them until later in the week!! I then decided to call, and was again told its just showing as status received. What's going on? If this is resolved today then my review will improve if it isn't then official complaint. Update. Surprise surprise.....offer lowered to £110. Apparently a faulty LCD screen. Now... I bought this phone as a "like new" from O2 3 weeks ago. I then decided I was a little bulky so bought an iphone x instead... right up to the day I sent it off to Mazuma I used it, in a case, with a screen protector on. Absolutely nothing wrong with it bar a few light scratches from removing the screen protector. This i put in the valuation description. I then bubble wrapped it, and then wrapped in in a wadding of soft cloth before boxing and sending. There is no way it is faulty. I hope it comes back to me exactly how I sent it... I am contacting trading standards... this afternoon, I will not be conned.