Mazuma Mobile Reviews

Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.13

4.1 Rating 2,057 Reviews

78 %

of reviewers recommend Mazuma Mobile

Company Reviews

Metrics

Info

4.1

Based on 2,057 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

www.mazumamobile.com.

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Mazuma Mobile 1 star review on 7th August 2024

Mark

Mazuma Mobile 1 star review on 6th August 2024

Anonymous

Mazuma Mobile 1 star review on 10th June 2024

Laura

Mazuma Mobile 1 star review on 13th January 2023

Rab Forbes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely terrible, were the best priced sent my phone which in my estimation fitted there good section which was 410.00 once received they offered me 155.00 🤬 because of rainbow effect deep scratches that weren’t there, I called when I received this to say I wanted phone back it’s decent etc etc they weren’t interested. Second day someone from Mazuma called saying they’d sent for a second review and they could give me 315.00 what a joke doubled what they were prepared to give, I said no that’s fine send it back I’ll send to another recycler who may not pay me 410.00 but would probably give me a realistic price straight off!!!!”

Helpful Report

Posted 4 years ago

Good morning Giovanni, Thank you for your review, We are very sorry to hear you are unhappy with our technician’s decision regarding your mobile phone. Unfortunately, our technicians found your device to have deep scratches that cause the screen to have a rainbow effect which is why your price has been amended as a new screen would be needed. For further information regarding what grade your device falls under, please refer to our terms and conditions: https://www.mazumamobile.com/terms-and-conditions If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma

Posted 4 years ago

“Sent off an iPad Air 3 in prestine conditions was originally quoted £200 from Mazuma , they had my iPad for 4 days then contacted me to state it had multiple scratches (it had none) and offered me £140 , I requested them to send me pictures as I knew there wasn’t any scratches - they never sent them , they then offered me £150 , I declined said I wanted the photos to prove scratches ,they didn’t reply and are now returning my iPad , I paid special delivery to send it but they’re returning it normal post ! Dread to think what state it will be in when I get it back ! I had it checked with apple before I sent it so Mazuma are telling fibs somewhere !!! Complete waste of my time”

Helpful Report

Posted 4 years ago

Good afternoon Vicky, Thank you for your review, We are very sorry to hear you are unhappy with our technician’s decision regarding your mobile phone. Unfortunately, our technicians found your device to have multiple scratches on the display so a new screen would be needed. For further information regarding what grade your device falls under, please refer to our terms and conditions: https://www.mazumamobile.com/terms-and-conditions If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com

Posted 4 years ago

“Sent a perfect A71 mobile to Mazuma only to be told there was a screen issue. Complete rubbish. Once I have received it back O2 are very happy to recycle it and credit me with £69”

Helpful Report

Posted 4 years ago

Good morning, Thank you for your review. We are sorry to hear that you were unhappy with the decision made regarding your device. Screen burn appears within the LCD/OLED layer of the device (this is the pixel layer underneath the glass on the front). This can come in two different forms, an imprint or a glow. The most common imprint we tend to see if of the keyboard as this is the most commonly function used on a mobile phone. It can also come in the form of a red glow which appears around the edges of the screen. Screen burn is where the pixels create a ghost like imprint that remains even after the on-screen content has changed or moved. This is mainly visible against a white background. This can present itself in 3 different levels. If you have purchased your device within the past 24 months, you can actually send the device to Samsung to have it repaired under a warranty because of the screen burn as they are aware of how common the defect is within their devices. You can also check for this yourself by dialling *#0*# on the keypad and checking it against the blue and white background. If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma

Posted 4 years ago

“Sent a perfect iPhone XR after being quoted £175. Received an email 2 days after them being in receipt of my phone to be told they have lowered the amount to £65 due to finding a few light scratches which I know for a fact there was none whatsoever due to having a screen protector on it and when I sent it to them it was very securely wrapped. I have rejected the new amended quote and getting my perfect phone back to sell for its actual worth amount. After reading other reviews of people having the same issue this is clearly something that they are in the habit of doing so I will definitely not be sending anymore phones to them in the future.”

Helpful Report

Posted 4 years ago

Good morning, Thank you for your review, We are very sorry to hear you are unhappy with our technician’s decision regarding your mobile phone. Unfortunately, our technicians found your device to have multiple scratches on the display as well as a faulty earpiece. Based on this your order has been amended. For further information regarding what grade your device falls under, please refer to our terms and conditions: https://www.mazumamobile.com/terms-and-conditions If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma

Posted 4 years ago

“Wouldn’t recommend waited 3 days to hear back was offered £235 for my iPhone and they come back saying it had a deep scratch (which it didn’t) and offered me £80 would not use again Wouldn’t mind a bit knocked off but to £80 is laughable”

Helpful Report

Posted 4 years ago

Good morning Jade, Thank you for your review, We are very sorry to hear you are unhappy with our technician’s decision regarding your mobile phone. Within our grading it does state the following: Good - * Very light scratches on the screen up to 3; light scratches on housing and camera surround up to 5. Poor - * Multiple light scratches on screen over 3; Multiple light scratches on housing over 5; dents; scuffs; some missing paint. Multiple scratches on screen cannot be deep enough to cause rainbow effect. Faulty - Display has heavy scratches that can be felt or create a rainbow effect on the screen; delamination; chips or cracked glass. Unfortunately, our technicians found your device to have deep scratches that cause the screen to have a rainbow effect which is why your price has been amended as a new screen would be needed. For further information regarding what grade your device falls under, please refer to our terms and conditions: https://www.mazumamobile.com/terms-and-conditions If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma

Posted 4 years ago

“Sent a perfectly functioning iPhone 11 and they reduced their initial offer from £325 to £125 because of a faulty screen. The phone was checked by me and the screen was absolutely fine. I asked for photos of the alleged fault and have never received them. I’ve just rejected the offer because I know full well the phone was fine and packaged well enough so as to not be damaged in transit. Not happy with their service so far and now awaiting them sending me my phone back.”

Helpful Report

Posted 4 years ago

Good afternoon Nick, Thank you for the review, I am sorry to hear you are not happy with the amended offer. Unfortunately, our technicians confirmed a defective screen due to white mark(s) in the display which is usually only visible on a white background. As the pixels have turned white, the LCD will need replacing which is why you price has been amended. This is caused with age and use and due to the cost of a LCD replacement we were unable to offer you the original valuation price. The retentions team got in contact and offered you the increased offer, which you accepted which is why you were paid and sent the recycling gift, If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma

Posted 4 years ago

“Was offered £45 for my Samsung s7phone in great condition when you received it you offered £5”

Helpful Report

Posted 4 years ago

Good morning, Thank you for your review. We are sorry to hear that you were unhappy with the decision made regarding your device Screen burn appears within the LCD/OLED layer of the device (this is the pixel layer underneath the glass on the front). This can come in two different forms an imprint or a glow. The most common imprint we tend to see if of the keyboard as this is the most commonly function used on a mobile phone. It can also come in the form of a red glow which appears around the edges of the screen. Screen burn is where the pixels create a ghost like imprint that remains even after the on-screen content has changed or moved. This is mainly visible against a white background. This can present itself in 3 different levels. If you have purchased your device within the past 24 months, you can actually send the device to Samsung to have it repaired under a warranty because of the screen burn as they are aware of how common the defect is within their devices. You can also check for this yourself by dialling *#0*# on the keypad and checking it against the blue and white background. If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma

Posted 4 years ago

“Do not use! Sent my phone off , they originally offered £50. I thought it sounded too good to be true. When they received the phone said that it was faulty and offered me £5 , i had a feeling they were going to do this. The phone was in full working condition when sent, would not recommended.”

Helpful Report

Posted 4 years ago

Good morning, Thank you for your review. We are sorry to hear that you were unhappy with the decision made regarding your device. Screen burn appears within the LCD layer of the device (this is the pixel layer underneath the glass on the front). This can come in two different forms and imprint or a glow. The most common imprint we tend to see if of the keyboard as this is the most common function used on a mobile phone. It can also come in the form of a red glow which appears around the edges of the screen. Screen burn is where the pixels create a ghost like imprint that remains even after the on-screen content has changed or moved. This is mainly visible against a white background and this can present itself in 3 different levels. If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards, Mazuma

Posted 4 years ago

“Haven't received the money from the phone i sold”

Helpful Report

Posted 4 years ago

Good morning, Unfortunately, your account details were incorrect and so the funds bounced back to us. I believe a member of the customer service team is dealing with this with you. Kind regards, Mazuma

Posted 4 years ago

“Took ages!!”

Helpful Report

Posted 4 years ago

Good morning, I can see your order was delivered on the 4th of May and then was paid in full on the 5th of May. I am sorry if you feel that this was not a quick enough pay out, unfortunately, there was a slight delay by a day due the bank holiday weekend. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out via our email at customerservices@mazumamobile.com or call us on 03458723000. Kind regards, Mazuma

Posted 4 years ago

“Received letter offering me 95 pounds for my phone.Posted it to them.Waited nearly a week and nothing so I rang them.They offered me 20 pounds for it which I refused.Was I impressed with the company No.Would I use them again No. Would I recommend to a friend definitely not.”

Helpful Report

Posted 4 years ago

Good morning, Thank you for your review. We are sorry to hear that you were unhappy with the decision made regarding your device Screen burn appears within the LCD/OLED layer of the device (this is the pixel layer underneath the glass on the front). This can come in two different forms an imprint or a glow. The most common imprint we tend to see if of the keyboard as this is the most commonly function used on a mobile phone. It can also come in the form of a red glow which appears around the edges of the screen. Screen burn is where the pixels create a ghost like imprint that remains even after the on-screen content has changed or moved. This is mainly visible against a white background. This can present itself in 3 different levels. If you have purchased your device within the past 24 months, you can actually send the device to Samsung to have it repaired under a warranty because of the screen burn as they are aware of how common the defect is within their devices. You can also check for this yourself by dialling *#0*# on the keypad and checking it against the blue and white background. We also found the battery capacity of the device to be lower than the threshold for "good" condition as it was below 85% If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma

Posted 4 years ago

“I am disgusted and will never use or recommend mazuma to anyone. I sent in a perfect condition iPad, they said it was bent. The iPad was only ever used in the house in a cover. It was never bent when this was sent in, I also packed it in cardboard and bubble wrap so I know it wouldn’t have got damaged in transport. It would have taken some force to bend the iPad the way it came back to me. They offered me £30 which they increased to£40 with a £50 accessory package. I will never use them again”

Helpful Report

Posted 4 years ago

Good morning Annaj, Thank you for the review. We are very sorry to hear that you were unhappy with the decision made regarding your device. Every device that we receive is thoroughly checked by our technicians, if it doesn't meet our grading criteria the price, we offer you a lower price. I can see your device was found to have a bend within the chassis, this means that the housing is slightly bent and therefore we would be unable to offer you the full amount for this. If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma

Posted 4 years ago

“Have used Mazuma before, but never again. My iPhone 11 Pro max was perfect, however they said there were black dots within the camera lens - if there were any they were microscopic as you couldn't see them on a white background (the white background was a piece of electrical trunking on someone's desk so there could be all sorts of things on it). On asking for evidence of this I was sent a video of someone else's phone! It seems they have microscopic dots in their camera lens too. VERY UNHAPPY, has taken a week for them to make decisions - all they seem interested in is trying get into a bartering situation by offering a low price in the hope you will just agree. Not for me.”

Helpful Report

Posted 4 years ago

Good morning Serena, Thank you for your review. We are very sorry to hear that you were unhappy with the decision made regarding your device. Every device that we receive is thoroughly checked by our technicians, if it doesn't meet our grading criteria the price, we offer you a lower price. Unfortunately, your device was found to have a faulty camera due to black marks within the camera lens. These tend to appear as faint black ink marks when holding the camera against a white background. They appear prominent on a white background than they do against a colourful background. If you have purchased the device within 12 months, you can have this repaired for free under warranty from the original supplier. If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma

Posted 4 years ago

“I have used this company few years ago a few times and they were great so when I decided to sell my Huawei pro 20 phone I sent to them as they initially offered £45 for it if all working ok with no damage . My phone has been in a case for two years and works perfectly with no damage at all see pics . I even sent it in the original box too . A few days after receiving it they email to say glass is damaged on the back so they can offer me £10 and pay right now or return it . I know phone is in excellent working order and no damage to glass or any of phone so I press return to me . A few days later I get a text saying my phone has now had further investigation and they can pay £15 now plus send me £30 travel accessories or return my phone . Again I say return phone and call them too to say this all seems weird to me as nothing wrong with phone and it’s like they are negotiating on what they can get for a cheap price . I want my phone returned and in the original box I sent it in . She said they cannot do that as phones get separated from the packaging . I say that they only sent to me a thin bag to send them my phone so I had to put it in original box to send to them to make sure phone was protected . I have got my phone back today in their cheap cardboard thin packaging not huawei box I sent it in . This means I don’t have that in order to sell to someone else .”

Helpful Report

Posted 4 years ago

Good morning, Thank you for your review, We are very sorry to hear you are unhappy with our technician’s decision regarding your mobile phone. I can see your order has been flagged for have a lifted rear fixed glass. We have to flag any form of damage on a device if its not in a good condition. As we resell back into the mobile phone market, we are unable to sell the device in “good condition” with a lifted rear fixed glass so this would need to be replaced. please refer to our terms and conditions: https://www.mazumamobile.com/terms-and-conditions Your device went through our retentions team based on the severity of the damage, this is why you were offered an additional £5 and accessories pack as a recycling gift as explained to you by our team. The return packaging is approved by Royal Mail as sufficient packaging for devices as they do have internal support to protect the device. We do advise via your confirmation email, as well as during the process of creating an order and on our website not to send original packaging as we cannot guarantee the return of the original packaging. You can however, request a like for like replacement if needed. If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma

Posted 4 years ago

“Sent them a phone in good condition and perfect working order and they claimed it had a cracked screen. Utter nonsense - just trying it on. Avoid - wait for lockdown to end and just take it to the local CEX...”

Helpful Report

Posted 4 years ago

Good afternoon Bill, Thank you for your review, We are very sorry to hear you are unhappy with our technician’s decision regarding your mobile phone. I can see your order has been flagged for have a cracked touchscreen. We have to flag any crack from 1mm to the whole entire screen being damage. As we resell back into the mobile phone market, we are unable to sell the device in “good condition” with a crack on it so the glass would need to be replaced. Upon looking at your order, we can see your device has fallen under the poor category and this is why your order has been amended. For further information regarding what category your device falls under. Please refer to our terms and conditions: https://www.mazumamobile.com/terms-and-conditions If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma

Posted 4 years ago

“They said issues with screen so offered 20% of the quote which was rubbish as the screen was fine, it did not have any issues.”

Helpful Report

Posted 4 years ago

Good morning Ben, Thank you for the review. We are sorry to hear that you were unhappy with the decision made regarding your device Screen burn appears within the LCD/OLED layer of the device (this is the pixel layer underneath the glass on the front). This can come in two different forms an imprint or a glow. The most common imprint we tend to see if of the keyboard as this is the most commonly function used on a mobile phone. It can also come in the form of a red glow which appears around the edges of the screen. Screen burn is where the pixels create a ghost like imprint that remains even after the on-screen content has changed or moved. This is mainly visible against a white background. This can present itself in 3 different levels. If you have purchased your device within the past 24 months, you can actually send the device to Samsung to have it repaired under a warranty because of the screen burn as they are aware of how common the defect is within their devices. You can also check for this yourself by dialling *#0*# on the keypad and checking it against the blue and white background. Kind regards Mazuma

Posted 4 years ago

“Was given a quote for my phone (which was in excellent condition) but when mazuma received it, suddenly the quote went from £25 to £5. I declined, they upped it to an offer of £10 and a travel bag (even though it is illegal to travel due to covid!). I declined their rubbish offer and sold it on ebay for £35. The offers are clearly a ruse to get you to send your mobile in, they clearly have no intention of honouring their offers. Avoid!!”

Helpful Report

Posted 4 years ago

Good morning Anicca, Thank you for your review, We are sorry to hear of your experience, All devices are thoroughly checked by each technician. Any screen defect must be noted prior to sending, this can be from screen burn, white marks in the display, yellow halo, or pink marks, this is the same for cracks, chips, cracked housing etc. This is why we have a grading process in place. If your device does not match the grade you initially selected, then we will amend your order to reflect the correct grading. A photo can be requested at problem order stage by emailing us your request. A Photo would have been taken for you and emailed once it was available. If you wish to discuss this further, please contact our team at customerservices@mazumamobile.com or call 0345 872 3000 Kind regards Mazuma

Posted 4 years ago

“Sent the an iPhone X in really good condition - having replaced the screen a month earlier - and with no scratches or functional issues at all having lived inside a protective case it’s whole life. Was quoted £215, and once it had arrived was told there were ‘led issues’(?) with the screen so they’d pay £70. I cancelled, got it returned, and sent it to musicMagpiestore who gave me £200 for it no questions asked. Clearly mazuma are exploiting the situation without being able to trade in at other places, so please go elsewhere.”

Helpful Report

Posted 4 years ago

Good afternoon, Thank you for your review. We are sorry to hear that you were unhappy with the service you received from Mazuma. Unfortunately, our technicians confirmed a defective screen due to white mark(s) in the display which is usually only visible on a white background. These tend to appear as little white stars within the LCD, it is where the pixel has died and causes it to glow brighter than the rest of them. Due to the cost of a LCD replacement, we were unable to offer you the original valuation price. All recycling companies check for different issues, depending on the market they sell back into. We're glad to hear that you managed to recycle your device, If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma

Posted 4 years ago

“Said phone had faulty screen which was rubbish as phone was in perfect order. Offer £10. Said i want phone back”

Helpful Report

Posted 4 years ago

Good morning, Thank you for your review, We are sorry to hear of your experience, All devices are thoroughly check by each technician. Any screen defect must be noted prior to sending, this can be from screen burn, white marks in the display, yellow halo or pink marks, this is the same for cracks, chips, cracked housing etc. This is why we have a grading process in place. If your device does not match the grade you initially selected then we will amend your order to reflect the correct grading. If you wish to discuss this further, please contact our team at customerservices@mazumamobile.com or call 0345 872 3000 Kind regards Mazuma

Posted 4 years ago

“Very disappointing- Labels didn’t work so had to pay for postage myself and no refund given considering I risked (covid) going to post office twice Then the money they paid out was half of that quoted”

Helpful Report

Posted 4 years ago

Good afternoon Mitha, We are sorry to hear of your experience with us, The order number provided shows your order was paid in full to you without any amendments. We apologise for the issue with the label, another option was available to issue you however, as you did not inform us of the issue we were unable to rectify the problem. Kind regards Mazuma

Posted 4 years ago

Mazuma Mobile is rated 4.1 based on 2,057 reviews