Mazuma Mobile Reviews

Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.14

4.1 Rating 2,048 Reviews

79 %

of reviewers recommend Mazuma Mobile

Company Reviews

Metrics

Info

4.1

Based on 2,048 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

www.mazumamobile.com.

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Mazuma Mobile 1 star review on 7th August 2024

Mark

Mazuma Mobile 1 star review on 6th August 2024

Anonymous

Mazuma Mobile 1 star review on 10th June 2024

Laura

Mazuma Mobile 1 star review on 13th January 2023

Rab Forbes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used twice now and both times after u have sent my phone they take £100 off for something like a faulty speaker. Will not use again. Terrible!”

Helpful Report

Posted 4 years ago

Good afternoon Keith, Thank you for your review, As per the email sent to you, it does state that our technicians found a faulty top speaker. This would have been found by using the internal software on a Samsung which is *#0*#, you can test the speakers through this. I can see you have accepted and payment will be made today. Kind regards Mazuma Mobile.

Posted 4 years ago

“Offered £65 and sent mobile. They put £5 into my account. Do not touch with a bargepole. Scammers. Notifying trading standards. Dont believe the adverts”

Helpful Report

Posted 4 years ago

Good afternoon Steve, Thank you for the review. A mistake was made on our behalf, which you raised and was rectified via our conservation on email. Due to your device having screen burn, we would be unable to pay the full amount for your device as the LCD screen would need replacing. Screen burn appears within the LCD layer of the device (this is the pixel layer underneath the glass on the front). This can come in two different forms, an imprint or a glow. The most common imprint we tend to see if of the keyboard as this is the most common function used on a mobile phone. It can also come in the form of a red glow which appears around the edges of the screen. Screen burn is where the pixels create a ghost like imprint that remains even after the on-screen content has changed or moved. This is mainly visible against a white background. This can present itself in 3 different levels. Kind regards Mazuma Mobile

Posted 4 years ago

“Wouldn't use again. Sent an iphone to them. Heard nothing for a week then it randomly gets posted back to me. No explanation as to why. Emailed and no response. Waste of time”

Helpful Report

Posted 4 years ago

Good morning Emma, Thank you for the review. I have looked into this for you and the device was returned to you as we were unable to obtain the IMEI. The IMEI of the device tells us all the information we need to know, so therefore we would not accept any device which we cannot receive it from. I can see someone replied to your email yesterday, however they received no reply when they asked for your order number to look into the matter, Kind regards Mazuma Mobile

Posted 4 years ago

“Sent an iPhone X in perfect condition and quoted £300. Received an email to say there are black dots and white background. This phone was immaculate. When queried I was told it could be dust. I requested photos before I reject! Clearly a common lie from them seeing as I’ve seen lots of other reviews stating the same thing. Awaiting a further e-mail with photos.”

Helpful Report

Posted 4 years ago

Good afternoon, Thank you for your review. We are very sorry to hear that you were unhappy with the decision made regarding your device. Every device that we receive is thoroughly checked by our technicians, if it doesn't meet our grading criteria the price, we can offer you a lower price. Unfortunately, your device was found to have a faulty camera due to black marks within the camera lens. These tend to appear as faint black ink marks when holding the camera against a white background. They appear prominent on a white background than they do against a colourful background. A photo will be provided to you within 24 hours. If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma Mobile

Posted 4 years ago

“They’re chancers. Seller beware. My wife sold her IphoneXS in mint condition and was offered £270. Call this morning offering £110 because of “black dots on camera” when photographing a white background. 100% untrue. Have sent evidence over to them that this is untrue as I took a picture of a white pillow last week when organising a refund for that. Funnily enough they are now “reviewing” but I wouldn’t touch Mazuma with a barge pole.. Unbelievably shady.”

Helpful Report

Posted 4 years ago

Good afternoon Allan, Thank you for your review. We are very sorry to hear that you were unhappy with the decision made regarding your device. Every device that we receive is thoroughly checked by our technicians, if it doesn't meet our grading criteria the price, we can offer you a lower price. Unfortunately, your device was found to have a faulty camera due to black marks within the camera lens. These tend to appear as faint black ink marks when holding the camera against a white background. They appear prominent on a white background than they do against a colourful background. A picture has been provided of the black mark to your partner. The pictures that were provided from your partner were not clear enough to show the black marks as they were dark images. The image of the food covered up where the black marks was. This is now being dispatched back to you. If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma Mobile

Posted 4 years ago

“Sent 3 items, and surprise surprise, 2 items were devalued, white dots apparently on the screen of an I pad mini, so £10 sir! There were no white dots on it when I powered it up to delete the contents. I phone 6, £35 on line but guess what, There’s a fault, it will not power up. That’s interesting, as it did when I deleted the contents. That will be just £5.00 sir! So have requested the phone back, but I realise that if it’s going to come back, I wonder if it gets a revisit to the test bench for some voltage up “it’s input socket”.....just to help it on it’s way and ensure it never works again! Please don’t cut and paste a reply that reads the same as all the replies, I know the rules of the game now.... “in order to make money, get the interest , get the product in, and be sure that it’s got a fault....Simples.””

Helpful Report

Posted 4 years ago

Good morning Ivor, Thank you for your review. I have checked your order and can see our technicians confirmed a defective screen due to white mark(s) in the display which is usually only visible on a white background within the iPad mini 2. These tend to appear as little white stars within the LCD, it is where the pixel has died and causes it to glow brighter than the rest of them. Due to the cost of a LCD replacement we were unable to offer you the original valuation price. I can see you have accepted this and it has now been paid. I can also see that your iPad Air was paid in full with no amendments. The iPhone 6 was flagged for a no power on fault. Our technicians put all devices on charge for up to 3 hours. If the device does not power on after this time frame it is classed as a no power on fault. Due to the age of the model issues like this can occur if the device has had excessive. We can only grade devices as they are received and in your case, the device does not power on. This has been rejected and will be dispatched back to you within 5 working days. If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma Mobile.

Posted 4 years ago

“Sent my samsung galaxy s8+ was told i would get £110 phone was sent in original packaging and in excellent condition. When they recieved the phone i was told it had level 2 screen burn so thry would offer £40 which if course i rejected. 24hours later i get a phone call saying they would offer a £30 travel pack and £60 for the phone. Which i have rejected again. Now hoping they send the phone back within 7 days in the same condition sent. Going through the reviews it seems alot of customers have had the same thing happen with the same problem diagnosed on their phone.”

Helpful Report

Posted 5 years ago

Good morning Amy, Thank you for your review. We are sorry to hear that you were unhappy with the decision made regarding your device. Screen burn appears within the LCD layer of the device (this is the pixel layer underneath the glass on the front). This can come in two different forms and imprint or a glow. The most common imprint we tend to see if of the keyboard as this is the most common function used on a mobile phone. It can also come in the form of a red glow which appears around the edges of the screen. Screen burn is where the pixels create a ghost like imprint that remains even after the on-screen content has changed or moved. This is mainly visible against a white background. This can present itself in 3 different levels. This will be dispatched within 7 working days and you will receive an email update once dispatched. If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com

Posted 5 years ago

“No stars 18/08/2020 Wish I had read the reviews first. Quoted £140 for a Samsung Galaxy S9 64GB 2 years old in immaculate condition. I kept it in D30 Gear4 drop tested case with a screen protector. I received a revised offer of £40 on the 17/08/2020 due to "level 2 screen burn" mainly visible on white screen, surprise surprise. I rejected this offer and was contacted via a phone call the day after and offered £70. Which I also rejected. I now have to wait 7 working days for my phone to hopefully come back in the same condition I sent it.”

Helpful Report

Posted 5 years ago

Good afternoon Andrew, Thank you for your review. We are sorry to hear that you were unhappy with the decision made regarding your device. Screen burn appears within the OLED layer of the device (this is the pixel layer underneath the glass on the front). This can come in two different forms and imprint or a glow. The most common imprint we tend to see if of the keyboard as this is the most common function used on a mobile phone. It can also come in the form of a red glow which appears around the edges of the screen. Screen burn is where the pixels create a ghost like imprint that remains even after the on-screen content has changed or moved. This is mainly visible against a white background. This can present itself in 3 different levels. You can read about screenburn online as this is a very common defect within Samsung devices due to the OLED screens they use, Please note a case would not have prevented the device from screen burn as this is something the device does itself. If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma Mobile.

Posted 5 years ago

“Same as all negative reviews below was meant to receive £180 for our Samsung Galaxy low and behold they tried to offer me £40 claiming it has screen burn absolute rubbish 24 hours later I receive a call they will up the offer to £80 hilarious similar with my iPhone to claiming was something wrong with the camera I know there is nothing wrong with these phones what’s worse is they have kept the original boxes and I’ve had to wait till 11 days to receive my phones back I’m fuming I called about this and was told we do say not to post them In original boxing yet they don’t send adequate boxes just a silver envelope to post phones In will never ever use again !!”

Helpful Report

Posted 5 years ago

Good morning Jemma, Thank you for your review, We are sorry to hear that you were unhappy with the decision made regarding your device. Screen burn appears within the LCD layer of the device (this is the pixel layer underneath the glass on the front). This can come in two different forms and imprint or a glow. The most common imprint we tend to see if of the keyboard as this is the most common function used on a mobile phone. It can also come in the form of a red glow which appears around the edges of the screen. Screen burn is where the pixels create a ghost like imprint that remains even after the on-screen content has changed or moved. This is mainly visible against a white background. This can present itself in 3 different levels. Every device that we receive is thoroughly checked by our technicians, if it doesn't meet our grading criteria the price, we can offer you a lower price. Unfortunately, your device was found to have a faulty camera due to black marks within the camera lens. These tend to appear as faint black ink marks when holding the camera against a white background. They appear prominent on a white background than they do against a colourful background. In order for us to allow the team more space to work, all packaging is separated from devices upon receipt. If for any reason a customer’s device is to be returned, our team will try their best to return original packaging/accessories where possible. If they are unable to do so, we do ensure that all devices are packaged and fully protected for transit before they leave. When a pack is ordered from ourselves, we do provide the external packaging. IT does state within the packaging instructions that it's down to yourself to provide the internal packaging and that we do not recommend sending original packaging but ensure that it is protected for transit. If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma Mobile.

Posted 5 years ago

“I sent my Samsung Galaxy S8 to Mazuma after being quoted 95. They have emailed me today saying the price has been reduced to 25 because of screen burn. There was no screen burn when I sent the phone to them.”

Helpful Report

Posted 5 years ago

Good morning, Thank you for your review. We are sorry to hear that you were unhappy with the decision made regarding your device. Screen burn appears within the LCD layer of the device (this is the pixel layer underneath the glass on the front). This can come in two different forms and imprint or a glow. The most common imprint we tend to see if of the keyboard as this is the most common function used on a mobile phone. It can also come in the form of a red glow which appears around the edges of the screen. Screen burn is where the pixels create a ghost like imprint that remains even after the on-screen content has changed or moved. This is mainly visible against a white background. This can present itself in 3 different levels. If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com

Posted 5 years ago

“Perfect phone sent, even verified by carphone warehouse as perfect condition. Quoted 140 then offered 40 due to apparent screen burn. Asked for proof this funny enough was stalled at coming through. I asked for a photo with my imei showing on the screen and funny enough I only got a pic of a random phone with no imei proving it was mine. When questioned all they said was well we’ve sent a second photo and no idea why that email hadn’t arrived. Total liars, do not use them. Shocking staff with no morals.”

Helpful Report

Posted 5 years ago

Good afternoon, Thank you for your review. We are sorry to hear that you were unhappy with the decision made regarding your device. Screen burn appears within the LCD layer of the device (this is the pixel layer underneath the glass on the front). This can come in two different forms and imprint or a glow. The most common imprint we tend to see if of the keyboard as this is the most common function used on a mobile phone. It can also come in the form of a red glow which appears around the edges of the screen. Screen burn is where the pixels create a ghost like imprint that remains even after the on-screen content has changed or moved. This is mainly visible against a white background. This can present itself in 3 different levels. A photo was provided to yourself of your device. When you locate an IMEI number on a Samsung, the background of the IMEI is black, which would not show the screenburn clearly as it is visible on white that colour. If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com

Posted 5 years ago

“Phone sent away in perfect condition. Kept in case with screen protector as long as I’ve had it. Got an email saying there was an issue with the screen and reduced the price to £5. Absolute jokers. Avoid at all costs.”

Helpful Report

Posted 5 years ago

“BEWARE do not use... Sent my iPhone 7plus quoted price £160, picked up by DPD next day received an email saying cracked screen price reduced to £55 (my phone was not cracked and was in a very good condition) then had someone phone me saying they can offer £80 for it.. I asked for pictures of this cracked screen and got sent a corner of a cracked screen, asked for the phone to be returned and it is definitely not the condition it was sent in.. I am literally gobsmacked and how this company can get away with this.. I’m reporting to trading standards.. shame on you Mazuma Mobile”

Helpful Report

Posted 5 years ago

Good morning, Thank you for your review. We are sorry you did not have a positive experience with us. Once the devices enter the warehouse they are checked by our technicians and this is where the crack would have flagged up. A crack could be anything from a 1mm crack to the entire screen shattered, however it would result in the touchscreen needing to be replaced which is why you received a revised offer. A second technician checks every phone again, whether you have accepted or rejected, in order to see if we can offer anymore money for your device. In your case we were able to, which is why you received a second offer. Within our warehouse the floors and workbenches are covered in rubber matting and no tools are used on devices. As well as this once the devices are removed from the packaging it is delivered in, it is wrapped in bubble wrap to be safely moved around the warehouse. The way the phone is protected within our warehouse, it is highly unlikely that the device would have been cracked whilst with us. If you wish to discuss this further please contact a member of our customer services team at customerservices@muzumamobile.com Kind regards Mazuma Mobile

Posted 5 years ago

“Wish I'd read these reviews before sending my phone off. Less than 2 years old, always kept in a case with screen protector on and hardly used. Immaculate, like new condition yet apparently has screen burn...seems to be an awful lot of phones out there with screen burn and apparently most of them get sent to Mazuma!!! Original offer £140, revised offer £40, needless to say it was rejected! Absolute bunch of chancers...I'd better get my phone back in the same immaculate condition it was sent in (and in the original box). If you're thinking of sending your phone in, take a look at all the reviews and don't bother!”

Helpful Report

Posted 5 years ago

Good morning, Thank you for your review. We are sorry to hear that you were unhappy with the decision made regarding your device. Screen burn appears within the LCD layer of the device (this is the pixel layer underneath the glass on the front). This can come in two different forms and imprint or a glow. The most common imprint we tend to see if of the keyboard as this is the most common function used on a mobile phone. It can also come in the form of a red glow which appears around the edges of the screen. Screen burn is where the pixels create a ghost like imprint that remains even after the on-screen content has changed or moved. This is mainly visible against a white background. This can present itself in 3 different levels. Your device will be returned as we received it. Our team will try their best to return the original packaging if they cannot, they will ensure the device is protected for transit. If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma Mobile.

Posted 5 years ago

“Sent phone off saying screen was damaged, had a few cracks nothing a new screen wouldn’t fix, maxima claim the phone doesn’t work just to get more money off, disgrace wish I hadn’t used them”

Helpful Report

Posted 5 years ago

“Sent Samsung S9 64gb in. Been in a quadlock case and tempered glass screen protector since day 1 of owning. Dealt with IT and Phones for military and other industries. Mazuma claim "screen burn"...i claim BS...biggest cop out of an excuse to pay out if ive ever heard of it. Mazuma, have you heard of offering services by deception? This is you, you offer a service and deceive the public...cant wait to see a class action against yourselves in future for it. Absolute waste of time dealing with you guys, should of used another firm to begin with.”

Helpful Report

Posted 5 years ago

Good morning John Thank you for your review. We are sorry to hear that you were unhappy with the decision made regarding your device. Screen burn appears within the LCD layer of the device (this is the pixel layer underneath the glass on the front). This can come in two different forms and imprint or a glow. The most common imprint we tend to see if of the keyboard as this is the most common function used on a mobile phone. It can also come in the form of a red glow which appears around the edges of the screen. Screen burn is where the pixels create a ghost like imprint that remains even after the on-screen content has changed or moved. This is mainly visible against a white background. This can present itself in 3 different levels. If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma Mobile.

Posted 5 years ago

“Sent a Sony Xperia 5 to muzuma offer of £140, they received it today. Offer went down to £25 due to screen burn. This is totally false, there is no screen burn on the device. I am a telecoms technician for the NHS, dealing with approx 5000 mobile phone users. I rejected the £25 offer and its not saying 'retention' which should mean I will receive my device back. I will give muzuma the 7 working days (as quoted by one of their staff on a phone call today)., if the device does not arrive by then I will be taking this to trading standards. I will never use muzuma again and advise other people what has happened to me.”

Helpful Report

Posted 5 years ago

Good morning Avril, Thank you for your review. We are sorry to hear that you were unhappy with the decision made regarding your device. Screen burn appears within the LCD layer of the device (this is the pixel layer underneath the glass on the front). This can come in two different forms and imprint or a glow. The most common imprint we tend to see if of the keyboard as this is the most common function used on a mobile phone. It can also come in the form of a red glow which appears around the edges of the screen. Screen burn is where the pixels create a ghost like imprint that remains even after the on-screen content has changed or moved. This is mainly visible against a white background. This can present itself in 3 different levels. We can see your device was dispatched on the 24th of July If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com

Posted 5 years ago

“Appalling. Given a low offer for my phone. Then 4 days later they doubled the offer when I refused. Really bad customer service”

Helpful Report

Posted 5 years ago

Good morning, thank you for your review, We are sorry to hear you were unhappy with our technicians findings. They found the camera lens to be crack on the rear camera. Based on this we would be unable to offer the full amount due to a lens replacement. Our retentions team go in touch with you because when a device is initially graded by a technician, the price is based on a system driven price. We want to offer our customers the best price possible which is why most devices are reassessed. This is why a new offer was made and we wanted to offer you the best possible price. This has now been returned back to you, Kind regards Mazuma Mobile.

Posted 5 years ago

“Recently put a request to trade in my Samsung S7 Edge and this was fully working and in mint condition. Followed all the instructions online and was quoted £85. Put phone into local DPD collection and when Mazuma received phone they advised problem with order. Nothing else and offered me £5!!!. A follow up call by their team advised they could offer £15!! I requested a return of the phone which arrived back today by 2nd class post. On opening the returned package they had used very little protection and the phone was still on with just 3% battery left. Mazuma mobile are completely lying when the value your phone and would never recommend anyone to use them. They dont deserve a star at all but that is the lowest available.”

Helpful Report

Posted 5 years ago

Good morning Tony, Thank you for your review. We are sorry to hear that you were unhappy with the decision made regarding your device. Screen burn appears within the LCD layer of the device (this is the pixel layer underneath the glass on the front). This can come in two different forms and imprint or a glow. The most common imprint we tend to see if of the keyboard as this is the most common function used on a mobile phone. It can also come in the form of a red glow which appears around the edges of the screen. Screen burn is where the pixels create a ghost like imprint that remains even after the on-screen content has changed or moved. This is mainly visible against a white background. This can present itself in 3 different levels. We use a mobile phone wrap which has internal foam protection to protect devices. These are used widley within the mobile phone industry. We listened to our customers fedback relating to returned devices and we were asked to provide, recycleable packagaing this would fit through letter boxes compared to our old plastic packagaing. If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma Mobile.

Posted 5 years ago

“What a rip off, I would never recommend to anyone, got offered 150 pounds for my iPhone 7 Plus all that was wrong with it were a tiny scratch on the bottom of the screen which I stated in the notes, the phone had been in a case since new and been well looked after, sent the phone to get a e mail saying they have turned the phone on and there is white dots on the screen they can give me 50 pounds! Not happy as I didn’t see any of this also I might add I sent it in the box it came in from new, I rejected the offer as I’m not being ripped off, knocking a hundred pounds off so they can maximise on their profit by ripping people off I don’t think so, they then sent me a revised offer of 80 pounds which I also declined as this was not the price agreed when I sent the phone, so eventually I got the phone back with no box and they’ve also damaged the SIM card slot, this is disgusting if a company makes its money lying misleading people then ripping them off at the last minute I will never be using them again and I will be telling as many people as I can not to fall into the same trap. Not happy even giving mazuma mobile 1 star would be to many”

Helpful Report

Posted 5 years ago

Good morning Chris, Thank you for your review. We are sorry to hear that you were unhappy with the service you received from Mazuma. Unfortunately, our technicians confirmed a defective screen due to white mark(s) in the display which is usually only visible on a white background. These tend to appear as little white stars within the LCD, it is where the pixel has died and causes it to glow brighter than the rest of them. Due to the cost of a screen replacement we were unable to offer you the original valuation price. In order for us to allow the team more space to work, all packaging is separated from devices upon receipt. If for any reason a customer’s device is to be returned, our team will try their best to return original packaging/accessories where possible. If they are unable to do so, we do ensure that all devices are packaged and fully protected for transit before they leave. In relation to the damage to the simcard slot, please contact our team and someone will be able to investigate this for you, If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma Mobile.

Posted 5 years ago

Mazuma Mobile is rated 4.1 based on 2,048 reviews