Mazuma Mobile Reviews

Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.14

4.1 Rating 2,048 Reviews

79 %

of reviewers recommend Mazuma Mobile

Company Reviews

Metrics

Info

4.1

Based on 2,048 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

www.mazumamobile.com.

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Mazuma Mobile 1 star review on 7th August 2024

Mark

Mazuma Mobile 1 star review on 6th August 2024

Anonymous

Mazuma Mobile 1 star review on 10th June 2024

Laura

Mazuma Mobile 1 star review on 13th January 2023

Rab Forbes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you like getting robbed, then Mazuma is for you! This company have some crafty terms & conditions hidden. After their site recommending I include the charger for my device, I adhered to just that and additionally included the original packaging and documentation. All of said items were in pristine condition as a gesture of goodwill, however upon Mazuma receiving my goods they revised their offering from £120 to £20 due to some minor screen burn-in on the side of the screen (only visible with a white background on full brightness). I refused this offering and they returned the goods, only to find the original packaging, charger, warranty card & documentation was not included - these extras alone equated to £61. Contacting Customer Services, I was immediately in conversation with manager Grace Anderson who showed nothing but pure incompetence and a lack of interest. After attempting to come to an agreement for a week, Mazuma would not yield or offer any form of compensation. The items ‘lost’ were supposedly thrown away due to the lack of space in their warehouse. I am still perplexed as to why they wouldn’t hold onto these items until a decision on the offering had been made, since per their terms and conditions there is no contract formed until the offer has been accepted. Now I have a handset but nothing else, leaving me out of pocket and troubled to resell. Their initial attractive offering is not worth the paper it’s written on - avoid Mazuma Mobile at all costs. Reference order M8251106”

Helpful Report

Posted 3 years ago

“I bought an iPhone 12 Pro Max from Mazuma through backmarket.co.uk after six weeks it stopped working I sent it in with secure packaging and they said we have three days to get back to you with either a refund or exchange. I contacted them many times and they kept stalling and I even had to get the company moderator involved. Then after 14 days they sent a picture showing my phone with a broken screen of which I sent it in unbroken with secure break proof packaging and a note saying it’s outside of the warranty because it’s been bent or dropped when I clearly sent it without any damage whatsoever except for the phone not working because it seized on its own. I find this completely unacceptable and have escalated this to the backmarket management team. But don’t buy from these people they will disappoint you. So far looks like £700 down the drain”

Helpful Report

Posted 3 years ago

“Don't trust this company , I sent them an iPhone 12 in perfect condition , its been in an Otter Box Defender case and screen protector from the day I bought it, I took 10 photos of the phone which shows it in perfect condition the day I sent it , 3 of the photos are of it in the DPD box when they collected it . They emailed me this morning to saying "Apple iPhone 12 256GB Unlocked Your device has a significant scratch/scratches on the screen that cannot be removed by polishing, therefore the screen will need to be replaced." This is a complete lie , don't trust this company at all .”

Helpful Report

Posted 3 years ago

“Total con. Offered £70 then once you go to the trouble of sending them the device it drops to £20. An IPhone 7 128g (6 years old) when inspected under a white light has some yellow marks, this is organic screen degradation that happens throughout the life of your device. I thought about agreeing to the £20 to save the hassle but as that’s obviously the business plan, I’ve asked for my phone back.”

Helpful Report

Posted 3 years ago

“Offered £170 for my iPhone XR, which is is perfect physical and working condition. They have reduced my offer to £65 saying I have dust particles in my camera! Despite photos I took on last day of using the phone being perfect! I have rejected their offer and am expecting a U-Turn offer from them or my phone back. My boss and her husband sent theirs off last week and have had similar treatment too! DO NOT USE THEY ARE CON ARTISTS!!!”

Helpful Report

Posted 3 years ago

“I was quoted £240 for my iPad Air, which I duly sent off to Mazuma. A few days later they emailed me to say they thought my screen had white dots on it and therefore they were reducing the valuation down to £40. I have used that iPad every single day for the last year and a half and it has absolutely no damage whatsoever. None. It's immaculate, with no white dots. So I think Mazuma are up to no good. To make matters worse, I declined their offer and was advised I would be sent my iPad back. 20 days later and I still haven't had it back. Have I been scammed? Have Mazuma just kept my iPad? Have I lost it entirely? It's looking that way. My last three emails have all gone unanswered too. I would avoid this company if I were you.”

Helpful Report

Posted 3 years ago

“Absolute joke of a company. Told me they would give me £265 for my iPhone 11 that is fully working and in excellent condition. Waited over 2 weeks for the sales pack to come (requested 2 more via phone) none of which have turned up yet. Got bored waiting (Mazuma claim they are fast and fool proof), so sent my phone off special delivery costing £8. Only to be told there was “black dots” on the camera only when you take a picture with a full white background, offering me £80 for the phone instead. I asked for pictures of the “damage” please see the joke attached. Said I want my phone back, now another 3-5 working days before I get my perfectly working excellent condition phone back to sell it properly. Just hope it doesn’t come back with a single scratch and in exactly the same condition in went in. Good job I took before photos!!!”

Helpful Report

Posted 3 years ago

“Save yourself the hassle. Sell it on gumtree! I sent my iPhone 11 to Mazuma after being quoted £275. I believed it to be in good condition. No cracks or scratched to the screen or back. Some slight scratched to the sides (but as apple make them matt on the sides I find these hard to avoid) had a case on it the whole time I when they reviewed my phone the quote dropped to £85!! Rejected and now waiting 3 to 5 business days to get it back”

Helpful Report

Posted 3 years ago

“This is a joke. The stuff “Ellie” was so rude on email. They could only pay £ 50 for my working phone. I didn’t accept the offer and wrote to them that they could send me the mobile back. I received the phone without the original box that I had sent with the phone and the phone screen has broken during the delivery.”

Helpful Report

Posted 3 years ago

Good morning Thank you for your review. We are very sorry to hear that you were unhappy with the decision made regarding your device. Every device that we receive is thoroughly checked by our technicians, if it doesn't meet our grading criteria the price, we can offer you may be lower. Please could you send your order number to customerservices@mazumamobile.com so that we can discuss your complaint in more detail? Many thanks Mazuma

Posted 3 years ago

“I was offered £145 for my iPhone 8 Plus by Mazuma, a little less than the going price on EBay but hey less hassle apparently. I removed the glass screen saver which had been in it from new, cleaned and polished the phone which was in great condition and sent it to mazuma in its original apple iPhone box. 3 days later I received an email from Mazuma stating that due to deep screen scratches my phone it had been revalued at £45 and was I happy to accept this revised offer🤔🤔, knowing the phone has been sent in great condition I said absolutely not and please return it to me. One week later no sign of my phone, I was about to contact them to find out why I hadn’t yet received it back but on the same day I received an email stating my phone had fallen into some category which had triggered a further valuation and was now being offered £85???? Which means despite me refusing their ridiculously low offer they still hadn’t sent it back yet, I replied to the email refusing the offer which for some strange reason had doubled over the week. Another week later I received my phone back in a plain brown cardboard box, no original apple box I sent it in (the phone was in the great condition I had sent it in, no screen scratches), I complained to mazuma who promised to send me a like for like box, needless to say nothing ever arrived. Overall a total waste of time and very bad experience, I would never send anything to them again, all seems a bit of con to me, preying on people who are desperate for money and willing to accept their massively reduced offers. Just for the record, I put it on EBay and got £179 for it, maybe it would have been more had I still had the original box! Think about you options before choosing to endure the experience that I had.”

Helpful Report

Posted 3 years ago

Hi Keith, Thank you for taking the time to review your experience with Mazuma. Unfortunately the strict nature of the industry means our technicians need to be vigilant when checking the devices. If scratches to the screen can be felt with your fingernail the screen would need to replaced. This therefore has an impact on the original price offered. If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards, Mazuma Mobile

Posted 3 years ago

“Disappointed as was quoted £275 and this was downgraded to to £85 because of an apparently faulty microphone. I queried this as I’ve never had any issues with the microphone but they won’t reassess. I suppose a lot of people will just take their word for it and accept the lower offer once they’ve gone to the effort of sending their phone!”

Helpful Report

Posted 3 years ago

Hello there, Thank you for your review! We are sorry to hear you are unhappy with the service you received from us! Unfortunately, due to the nature of the industry, we have to be vigilant with our checks on each device. If the device has an issue with its microphone it would need to be replaced before resale. The final price offered therefore has to reflect this. If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma Mobile

Posted 3 years ago

“I sent 2 devices in to Mazuma mobile. An iPhone & an iPad, both were in immaculate condition so I was expecting both to be valued as “Good” After 31 hours on site (well above what was “aimed”) my devices were finally inspected and within 30 seconds both were significantly de-valued by £520. I then asked for pictures of the damage as I knew both devices were like new before being sent and I had to wait over 2 weeks for these to be provided, the pictures they sent were clearly of other devices with damage. I rejected the amended value and asked for my devices to be returned to me, this took a further week to be dispatched (bringing the total time on-site to nearly a month.) and when I received them back they were still like new so it was clear the pictures sent were not of my devices. I have just sent them both to We Buy Any Phone and they have passed inspection so just goes to show Mazuma are deliberately deceiving customers and trying to undervalue perfectly fine devices in the hope that they will just accept, I also believe they committed fraud by sending me pictures of other damaged devices. Please do not use Mazuma.”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for your review, We are very sorry to hear of your experience with us, Please can you provide your order number so we can have a further look into this, If you would like to discuss your order further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma

Posted 3 years ago

“I feel cheated. Sent a perfectly good iPhone7 and was told it had a LED issue. The phone was used last week with no issues. I notice a thread of comments from similarly affected customers. Leaves a bad taste.”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for your review. Your device was flagged as having white marks within the display, this is an internal defect and would not have meant the phone doesn't work. However, due to this, the LCD screen would need replacing and this is why the price was reduced. If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma

Posted 3 years ago

“Absolutely terrible, were the best priced sent my phone which in my estimation fitted there good section which was 410.00 once received they offered me 155.00 🤬 because of rainbow effect deep scratches that weren’t there, I called when I received this to say I wanted phone back it’s decent etc etc they weren’t interested. Second day someone from Mazuma called saying they’d sent for a second review and they could give me 315.00 what a joke doubled what they were prepared to give, I said no that’s fine send it back I’ll send to another recycler who may not pay me 410.00 but would probably give me a realistic price straight off!!!!”

Helpful Report

Posted 3 years ago

Good morning Giovanni, Thank you for your review, We are very sorry to hear you are unhappy with our technician’s decision regarding your mobile phone. Unfortunately, our technicians found your device to have deep scratches that cause the screen to have a rainbow effect which is why your price has been amended as a new screen would be needed. For further information regarding what grade your device falls under, please refer to our terms and conditions: https://www.mazumamobile.com/terms-and-conditions If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma

Posted 3 years ago

“Sent off an iPad Air 3 in prestine conditions was originally quoted £200 from Mazuma , they had my iPad for 4 days then contacted me to state it had multiple scratches (it had none) and offered me £140 , I requested them to send me pictures as I knew there wasn’t any scratches - they never sent them , they then offered me £150 , I declined said I wanted the photos to prove scratches ,they didn’t reply and are now returning my iPad , I paid special delivery to send it but they’re returning it normal post ! Dread to think what state it will be in when I get it back ! I had it checked with apple before I sent it so Mazuma are telling fibs somewhere !!! Complete waste of my time”

Helpful Report

Posted 3 years ago

Good afternoon Vicky, Thank you for your review, We are very sorry to hear you are unhappy with our technician’s decision regarding your mobile phone. Unfortunately, our technicians found your device to have multiple scratches on the display so a new screen would be needed. For further information regarding what grade your device falls under, please refer to our terms and conditions: https://www.mazumamobile.com/terms-and-conditions If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com

Posted 3 years ago

“Sent a perfect A71 mobile to Mazuma only to be told there was a screen issue. Complete rubbish. Once I have received it back O2 are very happy to recycle it and credit me with £69”

Helpful Report

Posted 3 years ago

Good morning, Thank you for your review. We are sorry to hear that you were unhappy with the decision made regarding your device. Screen burn appears within the LCD/OLED layer of the device (this is the pixel layer underneath the glass on the front). This can come in two different forms, an imprint or a glow. The most common imprint we tend to see if of the keyboard as this is the most commonly function used on a mobile phone. It can also come in the form of a red glow which appears around the edges of the screen. Screen burn is where the pixels create a ghost like imprint that remains even after the on-screen content has changed or moved. This is mainly visible against a white background. This can present itself in 3 different levels. If you have purchased your device within the past 24 months, you can actually send the device to Samsung to have it repaired under a warranty because of the screen burn as they are aware of how common the defect is within their devices. You can also check for this yourself by dialling *#0*# on the keypad and checking it against the blue and white background. If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma

Posted 3 years ago

“Sent a perfect iPhone XR after being quoted £175. Received an email 2 days after them being in receipt of my phone to be told they have lowered the amount to £65 due to finding a few light scratches which I know for a fact there was none whatsoever due to having a screen protector on it and when I sent it to them it was very securely wrapped. I have rejected the new amended quote and getting my perfect phone back to sell for its actual worth amount. After reading other reviews of people having the same issue this is clearly something that they are in the habit of doing so I will definitely not be sending anymore phones to them in the future.”

Helpful Report

Posted 3 years ago

Good morning, Thank you for your review, We are very sorry to hear you are unhappy with our technician’s decision regarding your mobile phone. Unfortunately, our technicians found your device to have multiple scratches on the display as well as a faulty earpiece. Based on this your order has been amended. For further information regarding what grade your device falls under, please refer to our terms and conditions: https://www.mazumamobile.com/terms-and-conditions If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma

Posted 3 years ago

“Wouldn’t recommend waited 3 days to hear back was offered £235 for my iPhone and they come back saying it had a deep scratch (which it didn’t) and offered me £80 would not use again Wouldn’t mind a bit knocked off but to £80 is laughable”

Helpful Report

Posted 3 years ago

Good morning Jade, Thank you for your review, We are very sorry to hear you are unhappy with our technician’s decision regarding your mobile phone. Within our grading it does state the following: Good - * Very light scratches on the screen up to 3; light scratches on housing and camera surround up to 5. Poor - * Multiple light scratches on screen over 3; Multiple light scratches on housing over 5; dents; scuffs; some missing paint. Multiple scratches on screen cannot be deep enough to cause rainbow effect. Faulty - Display has heavy scratches that can be felt or create a rainbow effect on the screen; delamination; chips or cracked glass. Unfortunately, our technicians found your device to have deep scratches that cause the screen to have a rainbow effect which is why your price has been amended as a new screen would be needed. For further information regarding what grade your device falls under, please refer to our terms and conditions: https://www.mazumamobile.com/terms-and-conditions If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma

Posted 3 years ago

“Sent a perfectly functioning iPhone 11 and they reduced their initial offer from £325 to £125 because of a faulty screen. The phone was checked by me and the screen was absolutely fine. I asked for photos of the alleged fault and have never received them. I’ve just rejected the offer because I know full well the phone was fine and packaged well enough so as to not be damaged in transit. Not happy with their service so far and now awaiting them sending me my phone back.”

Helpful Report

Posted 3 years ago

Good afternoon Nick, Thank you for the review, I am sorry to hear you are not happy with the amended offer. Unfortunately, our technicians confirmed a defective screen due to white mark(s) in the display which is usually only visible on a white background. As the pixels have turned white, the LCD will need replacing which is why you price has been amended. This is caused with age and use and due to the cost of a LCD replacement we were unable to offer you the original valuation price. The retentions team got in contact and offered you the increased offer, which you accepted which is why you were paid and sent the recycling gift, If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma

Posted 3 years ago

“Was offered £45 for my Samsung s7phone in great condition when you received it you offered £5”

Helpful Report

Posted 4 years ago

Good morning, Thank you for your review. We are sorry to hear that you were unhappy with the decision made regarding your device Screen burn appears within the LCD/OLED layer of the device (this is the pixel layer underneath the glass on the front). This can come in two different forms an imprint or a glow. The most common imprint we tend to see if of the keyboard as this is the most commonly function used on a mobile phone. It can also come in the form of a red glow which appears around the edges of the screen. Screen burn is where the pixels create a ghost like imprint that remains even after the on-screen content has changed or moved. This is mainly visible against a white background. This can present itself in 3 different levels. If you have purchased your device within the past 24 months, you can actually send the device to Samsung to have it repaired under a warranty because of the screen burn as they are aware of how common the defect is within their devices. You can also check for this yourself by dialling *#0*# on the keypad and checking it against the blue and white background. If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma

Posted 4 years ago

Mazuma Mobile is rated 4.1 based on 2,048 reviews