Mazuma Mobile Reviews

Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.14

4.1 Rating 2,048 Reviews

79 %

of reviewers recommend Mazuma Mobile

Company Reviews

Metrics

Info

4.1

Based on 2,048 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

www.mazumamobile.com.

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Mazuma Mobile 1 star review on 7th August 2024

Mark

Mazuma Mobile 1 star review on 6th August 2024

Anonymous

Mazuma Mobile 1 star review on 10th June 2024

Laura

Mazuma Mobile 1 star review on 13th January 2023

Rab Forbes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was in the Apple Store on Regent Street buying a new phone when I inquired about a trade in with Apple directly. The gentleman serving us told me that the handset (iPhone 6S) was "in mint condition" but was only able to offer me GBP40.00 I quickly sent a request to Mazuma which came back with GBP65.00 so I politely declined Apple's slightly less, but more genuine quote and decided I would use Mazuma. Long story short, I received an email shortly after sending them my handset that the offer was no longer GBP65.00 and would now be GBP25.00 as the handset's unlocked status was "poor" (whatever that means) and that the camera had a crack! Absolute joke, the phone I repeat was in mint condition and was in a case from the moment the phone was first unpacked. I called and someone by the name of Benjamin did say that these instances do occur so he manually rejected the GBP25.00 offer so that my phone would be returned to me and said that they would seek damages against Royal Mail. I followed up a week later only to be told by Victoria that they are unable to raise a claim with Royal Mail as the packaging upon arrival was not damaged. There is no resolution or offer to help, just a very insult to injury-esque "sorry" but nothing else can be done. Honestly, it's quite clear from all these other reviews that these guys knowingly offer more attractive prices so as they ultimately end up being chosen for the trade-in but then use untrue and ghastly excuses to undercut someone, who's handset they are in the possession of. It does make me wonder if perhaps damage is caused intentionally? We should all raise a legal case and investigate whether there have been any whistle blower cases recorded as these con artists should not be allowed to continue doing business. As per everyone else here, wish I had read these reviews first!”

Helpful Report

Posted 5 years ago

“So both of my phones, an immaculate s6 and an s8 with a small chip on the corner have miraculously developed screen burn !! I don’t think so have asked them to return them both.”

Helpful Report

Posted 5 years ago

“£255 offer , explained there was wear and tear on side with slight scratches came back with screen burn ?? What ever the hell that is ? Even though just been to three who offered me £170 and said it was perfect, rang them asking what it is and I want proof .. still waiting on my photos ?? Really bad service AVOID”

Helpful Report

Posted 5 years ago

“same as everyone esle. said the phone was no good and it was still boxed with original reciept, i wish i read here first”

Helpful Report

Posted 5 years ago

“Be VERY careful with this company!! Offered £65 for a 64Gig iPhone 6s fully functional when sent off recorded delivery. No same day payment as promised so phoned up 2 days later only to be informed that the home button was dead and that there was a revised offer of £5. I asked for the phone to be returned and sold it to a mobile phone shop in Eastbourne for £80!! As you might expect they checked the phone carefully for faults and funnily enough there were none.”

Helpful Report

Posted 5 years ago

“Have used Mazuma in the past and was quite happy with service. However I sent an iPhone 6S in great condition and they have detected a fault in the screen. Apparently “white marks” are displaying on the screen. This is a lot of rubbish! There wasn’t a mark on the screen. Safe to say I rejected their new £20 offer (originally £60). Avoid this company at all costs!”

Helpful Report

Posted 5 years ago

“just sent my samsung S8 to Mazuma and they claim there is a crack on the screen, my phone was sent in great condition with no cracks at all, been covred with a case since new they downgraded the valuation to £30 from £115 needless to say i rejected it and phoned them and they claim that is there final decision. I will be interested to see what condition my phone is returned to me in, wish i had read these reviews before sending.”

Helpful Report

Posted 5 years ago

“Alleged screen burn o. S7 edge, phone worked great and is mint condition. Scan artists. Offer dropped from £95 to £5 once phone received, obviously hoping the offer would be received. Con all the way. Always do what I done and record the IMEI and take pics before the device is sent so you can check it when they return it. At least dick turpin wore a mask.”

Helpful Report

Posted 5 years ago

“Mazuma are scumbags and thieves. I sent them a superb Pixel 3a complete in box with charger and instructions. They refused to buy and returned it. When I open box I find they have stolen the charger and instructions and just put a leaflet from an Iphone inside! Photo shows Iphone leaflet in teh package! Scumbags. Usual trick of big advert and promises as a front for a shabby business. Sell your phone elsewhere that this shabby business.”

Helpful Report

Posted 5 years ago

“THIEF'S AND FRAUD!! STAY AWAY After they failed keeping agreement. They failed to return item in the same perfect condition as before.”

Helpful Report

Posted 5 years ago

“Just had my iphone downgraded from 65 to 25 due to white marks on screen. Phone was in perfect condition always in a case with a screen protector on. Dont use this company seem to be con artists trying to reduce what they pay at any attempt”

Helpful Report

Posted 5 years ago

“Scammers! They offer nice enticing prices for your phone then devalue it with something that is virtually invisible. AVOID like the plague! A**holes!! My iPhone apparently had a yellow mark on the screen when the display is displaying pure white. You never see the screen displaying pure white except when the iOS has just been installed, and even then, you can't see it. WTF???”

Helpful Report

Posted 5 years ago

“Apparently my phone had very minor screen burn and this devalues it by £95. They offered£25 instead of £120 for a samsung S8. Strange that 2 other phone places that I took it too after it was returned offered £130 and £150 and said they couldn't see any screen burn”

Helpful Report

Posted 5 years ago

“Sent in a phone which they re-graded as “dead” because the home button didn’t work, yet nothing in terms and conditions (including their detailed grading terms) mentioned this. I believe they only did it to value the phone less. It makes their “price promise” almost false advertising!”

Helpful Report

Posted 5 years ago

“Have a phone with broken screen with no display but in full working condition (I can mirror its screen to my TV and use the phone) Repairing it costs equal to its original price so I sent this to Mazuma, they initially evaluated at £ 20. After they received the phone, they said the phone isn't powering up and offered to pay £ 5 for it. I didn't trust them and of course wanted them to send the phone back rather than selling for £ 5 I received the phone (which is the only reason for the 2 stars instead of 1 star) and the phone powered up even before charging. I connected it to a screen and was showing %15. Their customer services said "our technicians will tag device as no power on if the device will not meet the percentage of the battery they require when they charge the phone." Looking at some other similar reviews, I think they simply tried to scam me into giving it up for £ 5 .. I understand there are people that are happy with their services so just beware before trusting them”

Helpful Report

Posted 5 years ago

“Scam artists. Tried to claim my Pixel 2 XL had screen burn. Changing my quote from £120 to £0. Needless to say I rejected that offer. Sent it to EE recycling who gave me £118, oh yeah no screen burn. Scam.”

Helpful Report

Posted 5 years ago

“Same MO I’m afraid, an eight month old XS sent in, pre-declared with the damage, to then receive a counter offer of £50, from the original £285, avoid the agro. Let’s see how long it takes for the ya dawg to come back!”

Helpful Report

Posted 5 years ago

“I wrote a negative review on here about Mazuma mobile and gave them 2 stars but I want to revert my rating and give them a 1 star because I took my Samsung S7 to Carphonewarehouse today and they've done a thorough technical check and they found no issue at all! I got the full offer of £70! I think Mazuma phones want brand new phones! I don't recommend them at all.”

Helpful Report

Posted 5 years ago

“The original quote was £80 for my Samsung S7 mobile phone with no major issues. I was still using it until the upgrade to a new phone. I post it but they offered me only £5 due to a screen burn that I was not aware of. I sent it with its original box. I rejected the offer and asked for it to be returned back. It took them 1 week where I had to chase, and when I opened the box it was not sent back with its original box, it was a box of an iPhone! Not too organised.”

Helpful Report

Posted 5 years ago

“If it were possible to give this company a minus star rating I would as they are the worst company I have had the misfortune to deal with. Having been given an initial quote of £120 for my Samsung Galaxy S8, which has been in a case with a screen protector from day 1 and was in perfect working order I had the figure reduced to £25 as it supposedly had screen burn. This would appear to be their go-to excuse for reducing if they cannot find fault with the case etc. From reading all the other reviews on here it would seem I am not the only one by a long shot who has had this experience. I informed them immediately that their insulting offer was rejected and to return the phone. After hearing nothing more for two days I emailed and asked what was happening and received a response on the 8th November 2019 from Marianne, some Social Media Executive, informing me that the phone would be back with me within 3 to 5 working days. Having heard nothing more and with no sign of my phone I called them direct and asked for the carrier and a tracking number, which I was eventually given and found out that the phone hadn't even been posted off to me until 13th but was due to be delivered back on the 15th November, 10 days after I initially asked for it back. I now await to see what state it comes back in as when I sent it I had put it in the original box to protect it, so if there is any damage I will be back to them for recompense, as I also took photographic evidence of the state of the phone prior to my sending it to them. The simple lesson to be learnt is for this Company to be avoided at all costs as they are a set of scammers and liars.”

Helpful Report

Posted 5 years ago

Mazuma Mobile is rated 4.1 based on 2,048 reviews