Mazuma Mobile Reviews

Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.12

4.1 Rating 2,061 Reviews

78 %

of reviewers recommend Mazuma Mobile

Company Reviews

Metrics

Info

4.1

Based on 2,061 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

www.mazumamobile.com.

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Mazuma Mobile 1 star review on 7th August 2024

Mark

Mazuma Mobile 1 star review on 6th August 2024

Anonymous

Mazuma Mobile 1 star review on 10th June 2024

Laura

Mazuma Mobile 1 star review on 13th January 2023

Rab Forbes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scam, say price promise then highlight chips even though the chips were highlighted before quote, £160 to £40, business is built on them hoping people will just say somethings better than nothing, avoid, you won't get what you are quoted”

Helpful Report

Posted 5 years ago

“Similar story to those below, I was offered £105 for my iPhone 7 in perfect working order when sent. On receipt they offered £40 due to "Defective LCD screen. White mark(s) in display. Mostly visible on white background. New LCD screen required." I told my OH and he had exactly the same message when selling his phone to them last year. AVOID, AVOID, AVOID!! They are total time-wasters!”

Helpful Report

Posted 5 years ago

“Fantastic service! I have been using Mazuma for over 10 years, and they have always been really good! yes you can get more money from ebay, however once you have taken ebays and paypals fees into account, the amount you get from mazuma is +- £20. Coupled with that most times I have sent my phone in, Mazuma pay very quickly. Great service!”

Helpful Report

Posted 5 years ago

Good afternoon Gary, Thank you for your five-star review. We are glad that you were pleased with the service you received. We always aim to provide a fast and efficient service. Kind Regards Mazuma Mobile

Posted 5 years ago

“Same as everyone else. I needed to get rid of two old iPhone 5s, one admittedly with a dodgy home button, but the other one was alright with some scratches. Original total offer of £25 was bumped down to £5 because of a yellow mark. I won't lose sleep over £20 as my phones were just lying around the house anyway, but would advise you to sell the phone yourself if you want to make more money.”

Helpful Report

Posted 5 years ago

“Sent a perfect condition Samsung s8 plus, instead of £120 they offered £45 .Hopefully I get it back in 1 piece Waste of time and effort.”

Helpful Report

Posted 5 years ago

“Same story as everyone else I’m afraid. Stay away from mazuma. Sent my Samsung s8 to them. Offered 120 then received an email saying it had been reduced to £20 for Ghosting on the screen. I knew there was no ghosting so asked for the phone to be returned. I then sent it to another company who offered me the full amount and actually paid me it! No problem at all with ghosting on the screen. Stay away!!!!”

Helpful Report

Posted 5 years ago

“Sent iPhone XR off was quoted at £310 and got offer of £30. When I received the phone back I took it to iPhone care shop for it to be looked at and the advisor said there was nothing wrong with the phone with 0 scratches. Never using these again! I urge all that have had dealing with the clowns to report to trading standards”

Helpful Report

Posted 5 years ago

“I sent a s8 phone off, it was in perfect condition, was given 20.00 not the 100.00 as it apparently had screen burn. I have used them a few years back and had no issues at all. Having read all of these reviews, there seems to be a theme, screen burn being one...”

Helpful Report

Posted 5 years ago

“£160 quoted £65 offered? disappointed!! Wouldn't use! Saying there was screen damaged when I had a glass screen protector on the phone since the day I brought it so I'm not sure how all of a sudden there is "Damages". CEX looked at the same phone and offered me almost triple...CEX even mentioned there was NO damage to the screen! Looks like I'll be using them for my sale!”

Helpful Report

Posted 5 years ago

“Same experience as other reviewers. Perfect condition iPhone 7 sent but they say screen is cracked (absolutely not) and want to reduce offer to £20. Time wasters.”

Helpful Report

Posted 5 years ago

“Sent my iPhone 5s in to them in immaculate condition. Since received an email stating there is Yellow mark on screen and needs new lcd screen! Rubbish! Amended offer is £5. It appears that this has happened to a few people in last couple of weeks. Used them previously with no problem. I have requested phone be returned.”

Helpful Report

Posted 5 years ago

“Sent my phone off to them declaring screen damage and was offered £85. They received the phone and claim the screen has screen burn which is nonsense. They are sending phone back and will use Samsungs own recycle company which offered more. I have always use Mazuma for past 10 years. Seems like they have gone right down hill. Wont be using them again.”

Helpful Report

Posted 5 years ago

“They will lie about the condition of your phone. Avoid at all costs and sell your phone yourself!”

Helpful Report

Posted 5 years ago

“Avoid this company especially if you don’t want to get ripped off! I sent in an iPhone 6s in perfect working order, no scratches, no faults etc but according to Mazuma it needs a new LCD screen due to black marks being visible. I asked for evidence which you’d think I’d asked for someone’s first born child! Twice I had to chase to get this evidence and eventually I was sent a picture of a phone with a smudge on it. I provided Mazuma with photos I had taken which show no black marks or faults and they were rejected because apparently only their camera can show faults, no other cameras can do this. Absolute con artists”

Helpful Report

Posted 5 years ago

“Thieving scumbags need investigating”

Helpful Report

Posted 5 years ago

“I sent my phone to sell which was quarantined because it was on contract with EE. Followed the process provided by Mazuma team and got it all cleared from Checkmend and third parties. Paid the £10 admin fee for them to return the phone via special delivery which took 6 working days, (it took me 24hrs to send via post office special delivery at a cost of £7.50). However, when the phone in its original box arrived I noticed they had peeled off the label on the back of the box which states the Imei, serial number etc. Strange activity, and all I need to know is why? And they never once ask if the phone is in contract, except if it’s locked or unlocked and on what network. It’s in the small T&Cs which a lot of people will miss like myself and I take full responsibility of my ignorance. Then they charge £10 admin fee to release the phone. Haha exploiting the vulnerabilities of customers via marketing the easy sell/buy process. These flaws can be removed from their business model but then again charging £10 admin fee is good for the business. Ethical? LOL”

Helpful Report

Posted 5 years ago

“Send three phones S8, S6 and iPhone 6s off to Mazuma after being valued at £220... All in mint condition to receive an email now offering me £50 - Screen burn, Really!! What a joke!! Do not use stay well away ..”

Helpful Report

Posted 5 years ago

“Fuming!!! Sent a pristine iPhone 8 to them packaged in original box, wrapped in bubble wrap, in a plastic envelope. They claim the screen is cracked! WHAT? Now taken £200 off price or I can have Bach a cracked iPhone, REALLY??”

Helpful Report

Posted 5 years ago

“Just to add that my previous post below should read one star and not four! Extremely poor service from start to finish from this bunch of thieves”

Helpful Report

Posted 5 years ago

“Same sad story as everybody else on here. I had confirmation via DPD that my phone had been received yesterday early morning and then later on a text message from Mazuma confirming the same. No payment same day. Contacted twice today only to be told it has flagged up as stolen, lost of illegitimate which is impossible as I purchased this directly from EE in November. I have the paperwork to prove it! I’ve had to contact another company to look into it to see what the issue is before I will receive payment. They are holding onto the phone until then. This is an iPhone 11 pro 11 max. I am seriously considering going to the police over this matter”

Helpful Report

Posted 5 years ago

Mazuma Mobile is rated 4.1 based on 2,061 reviews