Same sad story as everybody else on here. I had confirmation via DPD that my phone had been received yesterday early morning and then later on a text message from Mazuma confirming the same. No payment same day. Contacted twice today only to be told it has flagged up as stolen, lost of illegitimate which is impossible as I purchased this directly from EE in November. I have the paperwork to prove it! I’ve had to contact another company to look into it to see what the issue is before I will receive payment. They are holding onto the phone until then. This is an iPhone 11 pro 11 max. I am seriously considering going to the police over this matter