Mazuma Mobile Reviews

Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.14

4.1 Rating 2,048 Reviews

79 %

of reviewers recommend Mazuma Mobile

Company Reviews

Metrics

Info

4.1

Based on 2,048 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

www.mazumamobile.com.

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Mazuma Mobile 1 star review on 7th August 2024

Mark

Mazuma Mobile 1 star review on 6th August 2024

Anonymous

Mazuma Mobile 1 star review on 10th June 2024

Laura

Mazuma Mobile 1 star review on 13th January 2023

Rab Forbes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Missold. They sent an email upon receiving my phone quoting me with £60 and asked me to accept this, however when I accepted this they conveniently reduced it to £15 when sending me the money, without informing me of the change. Would not recommend. This is how these companies make their money. Scam.”

Helpful Report

Posted 5 years ago

“I sent a perfectly good phone in mint condition and was returned as you stated it had screen burn. Returned in a tatty old box and no charger and instructions. Always used mazuma but never again. Do not use this company!!!”

Helpful Report

Posted 5 years ago

Good afternoon Pauline, Thank you for your review. We are sorry to hear that you were unhappy with the decision made regarding your device. Screen burn appears within the LCD layer of the device (this is the pixel layer underneath the glass on the front). This can come in two different forms and imprint or a glow. The most common imprint we tend to see if of the keyboard as this is the most common function used on a mobile phone. It can also come in the form of a red glow which appears around the edges of the screen. Screen burn is where the pixels create a ghost like imprint that remains even after the on-screen content has changed or moved. This is mainly visible against a white background. This can present itself in 3 different levels. In regards to the packaging, in order for us to allow the team more space to work, all packaging is separated from devices upon receipt. If for any reason a customer’s device is to be returned, our team will try their best to return original packaging/accessories where possible. If they are unable to do so, we do ensure that all devices are packaged and fully protected for transit before they leave. Kind regards Mazuma Mobile.

Posted 5 years ago

“Do not send your phone to Mazuma Mobile! I sent a fully functional Samsung Galaxy S9 to them in January, which worked perfectly apart from a few minor cosmetic scratches to the surface. They quoted £160 for the phone, so I happily sent it in, protected with several layers of bubble wrap and the prepaid envelope they provided. A few days later my offer was dropped to £40, with their reasons being that the power button was damaged and not working. As I knew this wasn’t the case when I sent the phone, I declined their offer and requested for the phone to be sent back to me. When it arrived a few days later, the power button had indeed been damaged and appeared to have been caused by some form of metal tool or vice! There was also components missing from the flash and the reverse of the phone was smashed. I called Mazuma mobile and they opened an investigation which took almost three weeks! They finally got back to me to say someone on their first day had dealt with my phone and not input the damage correctly, as a faulty power button would only drop the price by £20, and they suspect there must have been further damage, but that this was not documented by the person on their first day. They asked me to send my phone back to be reassessed and a new offer could be generated. Having been left with a broken phone that cannot be turned on, I declined their offer. Mazuma has provided disgraceful service. Why they let someone on their first day deal with orders unaccompanied is beyond me. I am now at a loss financially and will never use them again.”

Helpful Report

Posted 5 years ago

“Don’t use this company, they will rip you off. Sent them an undamaged phone which they said was damaged and knocked £30 off the sum originally offered. They say they didn’t damage it because their workshop has padded floors and workbenches. Oh well it must have been the fairies that damaged the phone. Beware of this company”

Helpful Report

Posted 5 years ago

Good afternoon, Thank you for your review. We are sorry to here you were unhappy regarding your your device. Every device that we receive is thoroughly checked by our technicians, if it doesn't meet our grading criteria the price, we can offer you a lower price. Unfortunately, your device had a cracked touchscreen when it was examined which resulted in the lower price being offered. Kind regards Mazuma Mobile

Posted 5 years ago

“I sent my samsung s8 in perfect out of box condition to mazuma. They said it had ghosting and cracks and from offering me £130 they reduced it to £25. I asked for it back after another argument about it being unlocked which it was but cost me more money to prove it, and I sold it privately for more because it was in pristine condition so I do not trust this company at all.”

Helpful Report

Posted 5 years ago

“Very disappointing experience. They changed me £120 for screen replacement of Galaxy A5 2017. Firstly, they did not send me a link for the parcel liable I had to get I touch twice to get it. From the day it was sent to the day I got it back it took 7 days! Which is just way too long. Once I opened the phone, the glue was sticking out all around the screen and the screen was not attached fully. You can see gaps at the edges of the screen where it was not sealed. The sticker they put on the back of the phone also left a lot of residues. Overall, a very disappointing experience.”

Helpful Report

Posted 5 years ago

“Offered £60 for my s7, was in perfect condition no Mark's or problems. Then get an email today to say it has screen burn and offered £5. Dont think so!!! Avoid at all costs. Would not recommend!!”

Helpful Report

Posted 5 years ago

Good afternoon, Screen burn appears within the LCD layer of the device (this is the pixel layer underneath the glass on the front). This can come in two different forms and imprint or a glow. The most common imprint we tend to see if of the keyboard as this is the most common function used on a mobile phone. It can also come in the form of a red glow which appears around the edges of the screen. Screen burn is where the pixels create a ghost like imprint that remains even after the on-screen content has changed or moved. This is mainly visible against a white background. This can present itself in 3 different levels. Based on this, we would have to replace the LCD screen and this is the reason for the price amendment. Kind regards Mazuma Mobile

Posted 5 years ago

“Scam, say price promise then highlight chips even though the chips were highlighted before quote, £160 to £40, business is built on them hoping people will just say somethings better than nothing, avoid, you won't get what you are quoted”

Helpful Report

Posted 5 years ago

“Similar story to those below, I was offered £105 for my iPhone 7 in perfect working order when sent. On receipt they offered £40 due to "Defective LCD screen. White mark(s) in display. Mostly visible on white background. New LCD screen required." I told my OH and he had exactly the same message when selling his phone to them last year. AVOID, AVOID, AVOID!! They are total time-wasters!”

Helpful Report

Posted 5 years ago

“Fantastic service! I have been using Mazuma for over 10 years, and they have always been really good! yes you can get more money from ebay, however once you have taken ebays and paypals fees into account, the amount you get from mazuma is +- £20. Coupled with that most times I have sent my phone in, Mazuma pay very quickly. Great service!”

Helpful Report

Posted 5 years ago

Good afternoon Gary, Thank you for your five-star review. We are glad that you were pleased with the service you received. We always aim to provide a fast and efficient service. Kind Regards Mazuma Mobile

Posted 5 years ago

“Same as everyone else. I needed to get rid of two old iPhone 5s, one admittedly with a dodgy home button, but the other one was alright with some scratches. Original total offer of £25 was bumped down to £5 because of a yellow mark. I won't lose sleep over £20 as my phones were just lying around the house anyway, but would advise you to sell the phone yourself if you want to make more money.”

Helpful Report

Posted 5 years ago

“Sent a perfect condition Samsung s8 plus, instead of £120 they offered £45 .Hopefully I get it back in 1 piece Waste of time and effort.”

Helpful Report

Posted 5 years ago

“Same story as everyone else I’m afraid. Stay away from mazuma. Sent my Samsung s8 to them. Offered 120 then received an email saying it had been reduced to £20 for Ghosting on the screen. I knew there was no ghosting so asked for the phone to be returned. I then sent it to another company who offered me the full amount and actually paid me it! No problem at all with ghosting on the screen. Stay away!!!!”

Helpful Report

Posted 5 years ago

“Sent iPhone XR off was quoted at £310 and got offer of £30. When I received the phone back I took it to iPhone care shop for it to be looked at and the advisor said there was nothing wrong with the phone with 0 scratches. Never using these again! I urge all that have had dealing with the clowns to report to trading standards”

Helpful Report

Posted 5 years ago

“I sent a s8 phone off, it was in perfect condition, was given 20.00 not the 100.00 as it apparently had screen burn. I have used them a few years back and had no issues at all. Having read all of these reviews, there seems to be a theme, screen burn being one...”

Helpful Report

Posted 5 years ago

“£160 quoted £65 offered? disappointed!! Wouldn't use! Saying there was screen damaged when I had a glass screen protector on the phone since the day I brought it so I'm not sure how all of a sudden there is "Damages". CEX looked at the same phone and offered me almost triple...CEX even mentioned there was NO damage to the screen! Looks like I'll be using them for my sale!”

Helpful Report

Posted 5 years ago

“Same experience as other reviewers. Perfect condition iPhone 7 sent but they say screen is cracked (absolutely not) and want to reduce offer to £20. Time wasters.”

Helpful Report

Posted 5 years ago

“Sent my iPhone 5s in to them in immaculate condition. Since received an email stating there is Yellow mark on screen and needs new lcd screen! Rubbish! Amended offer is £5. It appears that this has happened to a few people in last couple of weeks. Used them previously with no problem. I have requested phone be returned.”

Helpful Report

Posted 5 years ago

“Sent my phone off to them declaring screen damage and was offered £85. They received the phone and claim the screen has screen burn which is nonsense. They are sending phone back and will use Samsungs own recycle company which offered more. I have always use Mazuma for past 10 years. Seems like they have gone right down hill. Wont be using them again.”

Helpful Report

Posted 5 years ago

“They will lie about the condition of your phone. Avoid at all costs and sell your phone yourself!”

Helpful Report

Posted 5 years ago

Mazuma Mobile is rated 4.1 based on 2,048 reviews