Mazuma Mobile Reviews

Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.14

4.1 Rating 2,048 Reviews

79 %

of reviewers recommend Mazuma Mobile

Company Reviews

Metrics

Info

4.1

Based on 2,048 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

www.mazumamobile.com.

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Mazuma Mobile 1 star review on 7th August 2024

Mark

Mazuma Mobile 1 star review on 6th August 2024

Anonymous

Mazuma Mobile 1 star review on 10th June 2024

Laura

Mazuma Mobile 1 star review on 13th January 2023

Rab Forbes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, extremely friendly and helpful customer service team. Would 100% use again.”

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Posted 5 years ago

Good morning, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma Mobile

Posted 5 years ago

“Quick and easy process.”

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Posted 5 years ago

Good morning Claire, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma Mobile

Posted 5 years ago

“Great service from the customer service team and same day payment was made!!!! Couldn't recommend more :)”

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Posted 5 years ago

Good morning Sally, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma Mobile

Posted 5 years ago

“Such a great place to recycle devices. Fast and efficient”

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Posted 5 years ago

Good morning Sally, Thank you for your review Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma Mobile

Posted 5 years ago

“Sent a Sony Xperia 5 to muzuma offer of £140, they received it today. Offer went down to £25 due to screen burn. This is totally false, there is no screen burn on the device. I am a telecoms technician for the NHS, dealing with approx 5000 mobile phone users. I rejected the £25 offer and its not saying 'retention' which should mean I will receive my device back. I will give muzuma the 7 working days (as quoted by one of their staff on a phone call today)., if the device does not arrive by then I will be taking this to trading standards. I will never use muzuma again and advise other people what has happened to me.”

Helpful Report

Posted 5 years ago

Good morning Avril, Thank you for your review. We are sorry to hear that you were unhappy with the decision made regarding your device. Screen burn appears within the LCD layer of the device (this is the pixel layer underneath the glass on the front). This can come in two different forms and imprint or a glow. The most common imprint we tend to see if of the keyboard as this is the most common function used on a mobile phone. It can also come in the form of a red glow which appears around the edges of the screen. Screen burn is where the pixels create a ghost like imprint that remains even after the on-screen content has changed or moved. This is mainly visible against a white background. This can present itself in 3 different levels. We can see your device was dispatched on the 24th of July If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com

Posted 5 years ago

“Appalling. Given a low offer for my phone. Then 4 days later they doubled the offer when I refused. Really bad customer service”

Helpful Report

Posted 5 years ago

Good morning, thank you for your review, We are sorry to hear you were unhappy with our technicians findings. They found the camera lens to be crack on the rear camera. Based on this we would be unable to offer the full amount due to a lens replacement. Our retentions team go in touch with you because when a device is initially graded by a technician, the price is based on a system driven price. We want to offer our customers the best price possible which is why most devices are reassessed. This is why a new offer was made and we wanted to offer you the best possible price. This has now been returned back to you, Kind regards Mazuma Mobile.

Posted 5 years ago

“Recently put a request to trade in my Samsung S7 Edge and this was fully working and in mint condition. Followed all the instructions online and was quoted £85. Put phone into local DPD collection and when Mazuma received phone they advised problem with order. Nothing else and offered me £5!!!. A follow up call by their team advised they could offer £15!! I requested a return of the phone which arrived back today by 2nd class post. On opening the returned package they had used very little protection and the phone was still on with just 3% battery left. Mazuma mobile are completely lying when the value your phone and would never recommend anyone to use them. They dont deserve a star at all but that is the lowest available.”

Helpful Report

Posted 5 years ago

Good morning Tony, Thank you for your review. We are sorry to hear that you were unhappy with the decision made regarding your device. Screen burn appears within the LCD layer of the device (this is the pixel layer underneath the glass on the front). This can come in two different forms and imprint or a glow. The most common imprint we tend to see if of the keyboard as this is the most common function used on a mobile phone. It can also come in the form of a red glow which appears around the edges of the screen. Screen burn is where the pixels create a ghost like imprint that remains even after the on-screen content has changed or moved. This is mainly visible against a white background. This can present itself in 3 different levels. We use a mobile phone wrap which has internal foam protection to protect devices. These are used widley within the mobile phone industry. We listened to our customers fedback relating to returned devices and we were asked to provide, recycleable packagaing this would fit through letter boxes compared to our old plastic packagaing. If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma Mobile.

Posted 5 years ago

“What a rip off, I would never recommend to anyone, got offered 150 pounds for my iPhone 7 Plus all that was wrong with it were a tiny scratch on the bottom of the screen which I stated in the notes, the phone had been in a case since new and been well looked after, sent the phone to get a e mail saying they have turned the phone on and there is white dots on the screen they can give me 50 pounds! Not happy as I didn’t see any of this also I might add I sent it in the box it came in from new, I rejected the offer as I’m not being ripped off, knocking a hundred pounds off so they can maximise on their profit by ripping people off I don’t think so, they then sent me a revised offer of 80 pounds which I also declined as this was not the price agreed when I sent the phone, so eventually I got the phone back with no box and they’ve also damaged the SIM card slot, this is disgusting if a company makes its money lying misleading people then ripping them off at the last minute I will never be using them again and I will be telling as many people as I can not to fall into the same trap. Not happy even giving mazuma mobile 1 star would be to many”

Helpful Report

Posted 5 years ago

Good morning Chris, Thank you for your review. We are sorry to hear that you were unhappy with the service you received from Mazuma. Unfortunately, our technicians confirmed a defective screen due to white mark(s) in the display which is usually only visible on a white background. These tend to appear as little white stars within the LCD, it is where the pixel has died and causes it to glow brighter than the rest of them. Due to the cost of a screen replacement we were unable to offer you the original valuation price. In order for us to allow the team more space to work, all packaging is separated from devices upon receipt. If for any reason a customer’s device is to be returned, our team will try their best to return original packaging/accessories where possible. If they are unable to do so, we do ensure that all devices are packaged and fully protected for transit before they leave. In relation to the damage to the simcard slot, please contact our team and someone will be able to investigate this for you, If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma Mobile.

Posted 5 years ago

“I sent an iPhone X in pristine condition. I was originally offered £275, after it was checked by a qualified technician, the offer was reduced to £110, due to a cracked and chipped back camera, this is simply not true. This device was in immaculate condition. Obviously, I phoned and was extremely frustrated. I have since sent photos to prove these claims of damage are untrue, but low and behold customer service have agreed with the technician and sent me a photo of said damage to an iPhone but it did not resemble mine at all, no way was my phone so badly damaged. I am simply not accepting the claim by Mazuma mobile, and intend reporting the situation to trading standards. This is an unfortunate situation as I have used Mazuma mobile in the past and had no problems with them, that was a cheaper iPhone model though, this iPhone cost over £1000 new. Not at all happy with this service. I do not recommend Mazuma mobile.”

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Posted 5 years ago

“Misleading and dishonest. The devil here lays in the descriptions of a phone's condition on their website. In particular, I sent a phone which had minor scratches on the screen, and declared it as such. Based on a very hard to see scratch, they deemed that the screen needed replacing, and therefore more than halved their valuation. Nobody looking at the phone would assume that the screen is faulty, except Mazuma. Look at the image attached - does it look like the screen needs replacing to you? It seems dishonest, because I'd imagine that a lot of people will receive lower valuations and simply think it's less effort to accept it.”

Helpful Report

Posted 5 years ago

Good morning Olly, Thank you for your review. We are sorry to hear that you were unhappy with the service you received from Mazuma. Unfortunately, our technicians confirmed a defective screen due to white mark(s) in the display which is usually only visible on a white background. These tend to appear as little white stars within the LCD, it is where the pixel has died and causes it to glow brighter than the rest of them. The wite mark can be seen within the photo if you zoom in. Due to the cost of a screen replacement we were unable to offer you the original valuation price. If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma Mobile.

Posted 5 years ago

“Terrible. The same as everyone else is saying; they said there was something wrong with the screens on both of the phones I sent in. Got them sent back to me and there was nothing of the sort. I'm surprised they are still in business. Went with O2 recycle instead and no problems.”

Helpful Report

Posted 5 years ago

“Don't be fooled. I got a quote (£75) for a used iPhone with nothing more than light scuff marks on the back. Everything else worked perfectly. Then after posting it, I am told the screen had 'white dots on it' which it clearly did not. They could only offer me £30. I rejected. I then got a text increasing to £40, again I rejected. It then took them 2 weeks to return it to me. Once they have your phone, they work on the premise that it's too much hassle to have it sent back. It sounds so easy but don't be fooled.”

Helpful Report

Posted 5 years ago

Good morning, Thank you for your review. We are sorry to hear that you were unhappy with the service you received from Mazuma. Unfortunately, our technicians confirmed a defective screen due to white mark(s) in the display which is usually only visible on a white background. These tend to appear as little white stars within the LCD, it is where the pixel has died and causes it to glow brighter than the rest of them. Due to the cost of a screen replacement we were unable to offer you the original valuation price. If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma Mobile.

Posted 5 years ago

“At the risk of sounding like a typical disgruntled customer, I'm just so annoyed at these absolute charlatans. I sent in my iPhone 7 in perfect condition, and BOXED, in an also perfect condition original box, that had sat in a drawer since I first got the phone. Like everyone else, I received a hugely knocked down offer (like, 25% of the original online offer) which I rejected and asked for my phone back. I then, later that evening, got a text from them with a revised offer, that I also rejected because it was rubbish and only £10 more than their first. They're obviously just chancing it. From the day I got the phone, it was kept in a case with a screen protector on it. It looks brand new. They had a different opinion. They eventually sent it back to me, without the box that I had sent it to them in. So now my ability to sell the phone privately has been hugely compromised. I have nothing but contempt for you Mazuma, and you certainly don't care about people or their property. I hope you go out of business very, very soon.”

Helpful Report

Posted 5 years ago

Good afternoon Andy, Thank you for your review. We are sorry to hear that you were unhappy with the service you received from Mazuma. Unfortunately, our technicians confirmed a defective screen due to white mark(s) in the display which is usually only visible on a white background. These tend to appear as little white stars within the LCD, it is where the pixel has died and causes it to glow brighter than the rest of them. Due to the cost of an LCD replacement we were unable to offer you the original valuation price. In order for us to allow the team more space to work, all packaging is separated from devices upon receipt. If for any reason a customer’s device is to be returned, our team will try their best to return original packaging/accessories where possible. If they are unable to do so, we do ensure that all devices are packaged and fully protected for transit before they leave. If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma Mobile.

Posted 5 years ago

“They initially offered me £85 for a Galaxy S7 edge. They are now offering me £5 with some gibberish regarding level 2 LCD. I have read that it is an excuse they use with everyone! Now they told me they need 7 working days to return my device! I am asking them to send it ASAP! They are crooks!”

Helpful Report

Posted 5 years ago

Good afternoon, Thank you for your review. We are sorry to hear that you were unhappy with the decision made regarding your device. Screen burn appears within the LCD layer of the device (this is the pixel layer underneath the glass on the front). This can come in two different forms and imprint or a glow. The most common imprint we tend to see if of the keyboard as this is the most common function used on a mobile phone. It can also come in the form of a red glow which appears around the edges of the screen. Screen burn is where the pixels create a ghost like imprint that remains even after the on-screen content has changed or moved. This is mainly visible against a white background. This can present itself in 3 different levels. Yours was a level 2. If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com

Posted 5 years ago

“Mazuma used to be the best recycler in the U.K. since they have been acquired the service has become appalling. Prices lowered. Testing is slow. Bring back the old Mazuma”

Helpful Report

Posted 5 years ago

“Offered a lot less as claimed phone had screen burn. When i received this back to check. Doesnt have screen burn at all”

Helpful Report

Posted 5 years ago

Good afternoon, Thank you for your review. We are sorry to hear that you were unhappy with the decision made regarding your device. Screen burn appears within the LCD layer of the device (this is the pixel layer underneath the glass on the front). This can come in two different forms and imprint or a glow. The most common imprint we tend to see if of the keyboard as this is the most common function used on a mobile phone. It can also come in the form of a red glow which appears around the edges of the screen. Screen burn is where the pixels create a ghost like imprint that remains even after the on-screen content has changed or moved. This is mainly visible against a white background. This can present itself in 3 different levels. If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com

Posted 5 years ago

“Rejected due to screen burn. Phone was perfect when sent.”

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Posted 5 years ago

“Sent in Galaxy S9...they revised an offer down saying that the phone had screen burn. First I've heard of that but we shall see when it comes back. Wish I had read these reviews before sending off my item.”

Helpful Report

Posted 5 years ago

“AVOID AT ALL COSTS! I was offered £65 for my Samsung S7 which was in great condition. When Mazuma received it they revised my price down to £5 as they said there was Level 2 screen burn and a new screen was required - totally untrue! I rejected their 'kind' offer. The following day I received a text saying they had reassessed my phone which now had a red glow within the LCD (also incorrect) and they could now offer me £20. I also rejected this offer. It then took 2 weeks and 3 phone calls to them before I finally received my phone back - in a different box. I then sold my phone to O2 Recycle who offered me £56 and paid exactly that the same day they received it, proving to me that there were NO faults with my phone.”

Helpful Report

Posted 5 years ago

“Awful company, lowered price of the phone down from 95 to 25. Claimed poor condition Which I know it was not. Upon its return it has NEW dents and scratches, not returned in the original packaging and mazuma kept all the accessories. I'd avoid this company like the plague, refusing to send my accessories back. Thieving.”

Helpful Report

Posted 5 years ago

Good afternoon Zoe, Thank you for your review. We are sorry to hear that you were unhappy with the decision made regarding your device. Your device was flagged for screenburn. The rest of the device was fine. Screen burn appears within the LCD layer of the device (this is the pixel layer underneath the glass on the front). This can come in two different forms and imprint or a glow. The most common imprint we tend to see if of the keyboard as this is the most common function used on a mobile phone. It can also come in the form of a red glow which appears around the edges of the screen. Screen burn is where the pixels create a ghost like imprint that remains even after the on-screen content has changed or moved. This is mainly visible against a white background. This can present itself in 3 different levels. Please note the full image you have submitted of your device is with the screen off and does not show it against a white background. If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com

Posted 5 years ago

Mazuma Mobile is rated 4.1 based on 2,048 reviews