Mazuma Mobile Reviews

Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.12

4.1 Rating 2,061 Reviews

78 %

of reviewers recommend Mazuma Mobile

Company Reviews

Metrics

Info

4.1

Based on 2,061 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

www.mazumamobile.com.

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Mazuma Mobile 1 star review on 7th August 2024

Mark

Mazuma Mobile 1 star review on 6th August 2024

Anonymous

Mazuma Mobile 1 star review on 10th June 2024

Laura

Mazuma Mobile 1 star review on 13th January 2023

Rab Forbes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dreadful, sent phone off after £215 valuation. Phone arrived on the Monday morning, no contact whatsoever until I chased numerous times the following day (phone is very rarely answered) despite promises on the website of email confirmation of receipt of phone and same day payment etc. Finally get an email with re-evaluation of £40 due to "Imprint burns" new screen required was an excuse used to drop valuation. Considering I had never noticed an issue and had used the phone until I had sent it off and after a bit of research on the Internet, this seems to be a standard response with android phones and if you send an iPhone, they will claim a raised screen. They offered to send the phone back but without the original box they requested I sent it to them in. Finally accepted offer in order to get the whole ordeal over with. Absolutely disgraceful from start to finish. Do not use.”

Helpful Report

Posted 6 years ago

“What a common topic hotspots or screen burn appear to be. Just had the same reply from mazuma. Sent a Samsung S7 edge. Absolutely mint condition. Has had a screen protector and back case on since new. Told had a hotspot. Price reduced from £120.00 to £32.00. Contacted by phone and requested a return, which I have received today. Also mentioned the condition of the phone and that photos were taken prior to sending, showing their mail package in the photos. Return postage was tracked. BEWARE”

Helpful Report

Posted 6 years ago

“Exactly the same as many on here...'screen burn' on an immaculate Samsung S7. Reduced their offer from £115 to £21. Scammers and con artists. Avoid avoid avoid!!!!!!”

Helpful Report

Posted 6 years ago

“Sent away an immaculate note 8. You couldn't tell it apart from a brand new one. Had an email saying it needs a new lcd because of screen burn in. Total scam I don't know how they're still trading.”

Helpful Report

Posted 6 years ago

“exactly the same ....phone perfect and offered £230....told cracked and offered £60.....its just come back perfect...criminal behaviour and should be looked into by trading standards”

Helpful Report

Posted 6 years ago

“No stars!!!!!!Sent a perfect phone away to be told by email that my£220 quote is now £48!. Due to a cracked screen, have asked for it to be returned but am panicked about the damage Royal Mail or Mazuma have caused my phone!”

Helpful Report

Posted 6 years ago

“Exactly the same as the other reviewers, sent a perfect s8+ phone away in it box last Thursday to receive an email today saying their £220 quote was now £48! Due to a cracked screen, really panicking about what condition my phone will return in! Does anyone have any advice to what we can do about this?.... wish I'd discovered this page before I sent away my phone to these absolute scammers!”

Helpful Report

Posted 6 years ago

“Sent my Galaxy S7 edge to them with an offer of £135 only to be told the LCD needs replacing so they will offer £25....I don't think so! I've asked them to send the phone back to me as I know for a fact its on perfect working order as it has been protected from day one in a hard case.....absolute waste of time, wouldn't touch them!!!!! Steer clear....scammers”

Helpful Report

Posted 6 years ago

“Same scenario as everyone else perfect lG G6 not even a scratch quoted £135 just got email offering £30 said detective LCD screen on white background. The phone has had a case and screen protector on since day 1, maybe the model is offer high, go low and hope people agree. Rubbish..”

Helpful Report

Posted 6 years ago

“Same scenario as everyone else perfect Google pixel not even a scratch quoted 110 just got email offering 15 said detective LCD screen on white background. I did wonder why their quote was about 30 pound more than everyone else!! Time wasters and scammers”

Helpful Report

Posted 6 years ago

“Avoid these scammers. Was offered £180 for a near perfect iPhone 7 with no issues. Spent £7.35 on sending it special delivery. On receipt they reduced the offer to £70 due to 'dark marks on camera'. Camera was perfect. Needless to say, i asked for a return. Total waste of time. Try elsewhere.”

Helpful Report

Posted 6 years ago

“Please avoid, I sent them a Samsung Galaxy S7, less than 13 months old, perfect working order and they tried to claim that the screen was discoloured so they would not have to pay the full, original quoted price. There was nothing wrong with it. I had it sent back and then sent it to Samsung Recycle, who accepted it as working, and with a better quoted price than Mazuma. Funny that. There are better companies who will try not to scam you like Mazuma did. Mazuma will not be getting my service again.”

Helpful Report

Posted 7 years ago

“Offered me £30 for an iPad Air 2, reduced from their quoted price of £120, due to (you guessed it) “Defective LCD screen. White mark(s) in display. Mostly visible on white background. New LCD screen required.” It was in perfect, mint condition when I sent it to them and I’m willing to bet that I will see no evidence of this supposed defect when my item is returned to me. This seems to be a running theme with Mazuma nowadays, they will look for any reason to offer you as low a price as possible, even to the point of lying about the defects, despite the fact their website literally has just two criteria: working or faulty. Utterly appalling business practice that is as close to thievery as it gets. Absolutely, positively, unequivocally avoid this company, give your business to someone like musicMagpie or your network provider’s own phone recycling option, hell even eBay is a better alternative. Anything else is better than supporting these deceitful crooks.”

Helpful Report

Posted 7 years ago

“Don’t touch them. Reduced my offer to £5 saying ‘raised screen’. Refused to provide photographic evidence I requested. Needless to say the screen was perfect when I sent the phone to them.”

Helpful Report

Posted 7 years ago

“Scammers. Will offer you a good price online. Once they recieve the phone they make up a defect and offer far less. Save time, avoid.”

Helpful Report

Posted 7 years ago

“Quoted £170 for phone to receive a new offer of £70 due to water damage. There is absolutely no water damage to the phone. This seems to be a growing trend where they make a good offer just to then try their luck by making up a lie about the phone in a hope you will accept a lower offer. I have used in the past with no problem, now they seem to be scamming people”

Helpful Report

Posted 7 years ago

“Made up some nonsense about camera being faulty. Phone was in great working order. What a waste of time”

Helpful Report

Posted 7 years ago

“Seems like they're still up to their old tricks, tried to reduce £130 to £30 for "screen burn". Had it retuned and sold to another company no problems Complete rubbish”

Helpful Report

Posted 7 years ago

“On receipt of my phone Mazuma reduced their offer to £5 and their excuse was the LCD screen is faulty. I asked for my phone to be returned only to find it was still in the box I used and still taped down with the tape I used. Therefore, the box was never opened for the phone to be tested. Do not use Mazuma to sell your unwanted devices.”

Helpful Report

Posted 7 years ago

“Liars!!! My phone had a cracked under screen fair enough BUT they said it has water damage!!! Nonsense!!!! It’s a brilliant phone apart from the screen they are just ripping people off full stop”

Helpful Report

Posted 7 years ago

Mazuma Mobile is rated 4.1 based on 2,061 reviews