Dreadful, sent phone off after £215 valuation. Phone arrived on the Monday morning, no contact whatsoever until I chased numerous times the following day (phone is very rarely answered) despite promises on the website of email confirmation of receipt of phone and same day payment etc. Finally get an email with re-evaluation of £40 due to "Imprint burns" new screen required was an excuse used to drop valuation. Considering I had never noticed an issue and had used the phone until I had sent it off and after a bit of research on the Internet, this seems to be a standard response with android phones and if you send an iPhone, they will claim a raised screen. They offered to send the phone back but without the original box they requested I sent it to them in. Finally accepted offer in order to get the whole ordeal over with. Absolutely disgraceful from start to finish. Do not use.