Mango Bikes Reviews

Name: Mango Bikes
Address: Fife Food & Business Centre,, Unit 29 Faraday Rd, Glenrothes, Fife
Rating: 4.03

4.0 Rating 872 Reviews

74 %

of reviewers recommend Mango Bikes

4.0

Based on 872 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Mango Bikes:

Award-winning and affordable lifestyle, commuter, urban and road bikes, hand built in the UK.

Visit Website

Phone:

02828 163030

Email:

sales@mangobikes.com

Location:

Fife Food & Business Centre,,
Unit 29 Faraday Rd,
Glenrothes
Fife
KY6 2RU

Mango Bikes 5 star review on 12th May 2025

Stephen B

Mango Bikes 5 star review on 3rd December 2024

André M

Mango Bikes 5 star review on 20th August 2024

Shareen E

286

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a single speed on 8 June, delivered on 30 November. Just under 6 months. Bike was delivered damaged, and had e-mail ping pong to eventually get a replacement part sent, which I needed fitting at my own expense. Communication throughout the process was very poor, and my estimated dispatch date kept getting moved. Even when pushed for an estimate, this final date moved by over a month. If I'd known it would have taken just shy of 6 months I would never had ordered from Mango Bikes. It's a great bike to ride, but I missed the summer, and autumn to ride it. Original date on order was mid-July, so I had planned a summer of riding. On social media there is a lot of disgruntled people, with a grumble of the £30 restocking fee. I feel if i had cancelled early in my wait, I would have been asked to pay this fee. Hindsight says the bike wasn't anywhere near being assembled. I appreciate the demand for bikes, but nearly 6 months is a joke.”

Helpful Report

Posted 4 years ago

“Exceptionally bad customer service, zero communication about delays and changes over the course of 5 months. I had to contact them 4 times to find out information regarding my order. I haven’t been able to use my bike so I cannot comment on that yet. I am unimpressed with their company and comms to say the least.”

Helpful Report

Posted 4 years ago

Hi Kirsty Sorry about the delays and slow updates. We've added new staff to the Customer Service team so updates and response times are much better and faster now. Our supply chain suffered severe delays over the last 6 months but is now starting to recover and inflows are beginning to improve. Hopefully you can get out on your bike soon and see it was worth the wait. Apologies again for the delay. Happy cycling.

Posted 4 years ago

“So, asked to write a review before my bike hasn’t arrived doesn’t sound like a smart plan. Estimated date is next week but who knows, it’s been pushed back a month already. Supplier issues and Covid given as the reasons.”

Helpful Report

Posted 4 years ago

“I ordered my bike at the beginning of June and received it in November even tho I was told it’s only gona be a month or two. Bike itself is great, I can’t complain. But lack of communication from you guys was just terrible. I do understand all the issues you had because of the covid situation. But after paying 500£ I do expect some kind of update every now and then. And I had nothing. No message, email or a phone call. You need to work on your customer service. Big time. Like I said - I do like the bike but I wouldn’t recommend your company to anyone. The wait was too long and I felt completely abandoned by you even tho I paid in advance.”

Helpful Report

Posted 4 years ago

Hi Kate Agree with all you said and we've recruited extra staff for Customer Service and Operations teams. Lead times are now improving for bike builds and response times to queries down to less than 48h. Sorry we didn't do this for you. Happy cycling.

Posted 4 years ago

“Bike is good, but arrived 3 months late with poor communication and no compensation (except for a faulty bike light?) also not sold with a bell, which I thought was a legal requirement??? Wouldn't buy from mango again, which is a shame because I really like the bike.”

Helpful Report

Posted 4 years ago

“We ordered the bike on around 26th June. Told to expect the bike towards the end of July. Received mid September. Communication about the back log was minimal. I missed the 5% promotion by not putting the code I was entitled to use into my order. When I asked if it could be applied retrospectively on two occasions the request was completely ignored. I also asked if all the accessories which were not just for this bike be shipped separately earlier as the bike was taking so long. Again, this request was not acknowledged or answered. The bike and the parts are all good quality. Perhaps it might be worth charging more and hiring someone to help take care of the logistics and customer service side of the business. 2 stars as the bike and equipment is great but everything else was poor and if you can't get that write then people will go elsewhere.”

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Posted 5 years ago

“Fantastico producto en relación calidad precio, pero PESIMo customer service. Me han entregado la bicicleta con 3 meses de retraso y lo peor sin contestar debidamente a mis mensajes, sino tener nunca una confirmación en firme del plazo de entrega”

Helpful Report

Posted 5 years ago

“Decent bike once I received it. It took 15 weeks, which wouldn't have been a massive issue however updates were few and far between and any info I did get on an estimated build date was usually wrong. First claims that all they needed was the frame to finish my bike, then wheels, then an email to say they had my wheels, followed by one saying they in fact didn't and it'd be another 6 week wait unless I upgraded. The bike is decent enough and for the price it'd be an excellent buy if it wasn't for the poor comms. To be fair both Emily and Mike seemed lovely genuine people, the staff are owed an absolutely incredible staff party after all this. On a side note the update blogs were enfuriating. The language used was bizarre, hire a marketeer and fast!”

Helpful Report

Posted 5 years ago

“I think the common theme here is the constant advertising of unrealistic likely delivery dates compared to actual delivery times experienced. I ordered beginning of June and received my bike at beginning of September. All the way through this process, Mango were still advertising lead times of 4-6 weeks. So they took the business decision to prioritise a full order book compared to a realistic delivery schedule. I understand it, and it "worked" - they got an order out of me where I would have gone elsewhere. But, do you want to do business with a company like this? I don't, but they got the last laugh as I am cycling around on a giant advert for them. No problems with the bike.”

Helpful Report

Posted 5 years ago

“My dispatch date was July. I received my bike in September. Enough said. Also was told I would receive compensatory lights - these didnt arrive. The box was suppose to come with tools and instructions to build - didnt arrive. Dire service.”

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Posted 5 years ago

“There was a long delay in receiving my bike, which was disappointing.”

Helpful Report

Posted 5 years ago

“I bought my bike on 10th May 2020, at the time the advertised build and delivery was a couple of weeks. My bike was delivered over 100 days later on August 28th. This was a result of the COVID-19 situation. The communications from Mango were atrocious. I had been told twice that my bike would be delivered only for it to be pushed back again and again. In one email I was told all of the parts had arrived and my bike was being built and would be with me within the next 2 weeks. I was then told by email a week later that actually they didn't have my wheels and it would be another 3 weeks. I don't think I'll buy from Mango again, not because the bike isn't great (its really good!), but because after all of the waiting and poor communications I lost faith in them and didn't actually think the bike would ever turn up.”

Helpful Report

Posted 5 years ago

“I ordered a bike when your website had no information about delays to the normally expected 4 week turn around. I presumed because of this my bike should be delivered in or around that 4 week mark. From the point of order right up until delivery my order page has an expected delivery date of late June. Once this date passed I emailed for an updated and received no reply. Instead, after 8 weeks (mid July) I got an email which went to everyone waiting, to tell me you had no frames and were waiting for them to come from China. Mine would be assigned, painted and I’d have my bike in 3 weeks. This is information that should have been communicated before you’d breached the delivery time you’d already quoted. Oh after. I waited 3 weeks, I heard nothing so I emailed again. Again no response. Again a week later a generic email went out to everyone now saying you had no wheels but they were on a boat in Europe and again my bike should be complete and shipped within 3 weeks. On the Friday of week 3 I got an email to say it had been shipped and early the next week it was delivered. I was excited to finally get my bike and the accessories I’d purchased 3 months before hand. The bike arrived and I removed all the items from the box to check them before I started to build it and noticed a small package missing. The one containing the tools, instructions, reflectors and bell. Luckily I had or could borrow tools to build the bike and followed along with your videos online but actually without the instruction sheet I wasn’t 100% confident I was doing everything right. Again I emailed and again I’ve had no response. The bike seems fine now I’ve been out on it a couple of times but honesty the experience has really soured my love for it. Similarly while checking up if I was the only person having issues, seeing a blog from the owner calling customers like me who are frustrated with huge delays and zero communication from the company trolls and rude doesn’t feel like it’s coming from the best place. If you were providing the service you’d offered, in the time you’d proposed and kept people updated about delays in advance so they could make informed decisions this might have felt valid. Instead it felt like a child throwing a tantrum as they were given into trouble and wouldn’t accept their own failings.”

Helpful Report

Posted 5 years ago

“I ordered my bike with order number 34948 on 9 May. Whilst initially the student discount code didn't work, I reached out to Mango and they kindly gave me a voucher for more than the discount and I bought some accessories in anticipation of receiving my bike. On 13 August, three months and four days after ordering, I received my bike, put it together (as suggested by Mango to let them know if anything is damaged in shipping within 24 hours of receipt) and then patientily waited for a dry day to ride it. I initially was really happy with the bike and how it looked and couldn't wait to go out on it. Sadly, in testing the bike on a slow first ride with my brother (who bought a bog standard Decathalon Bike in lockdown), it was immediately apparent there were some issues with my bike. I really didn't want to write a negative review of Mango but I emailed them with photos and a video and I have had no response at all so far which really is irritating after waiting so long for the bike without any updates as to when I may expect delivery. Firstly, my rear wheel has arrived and there's a big wobble in it. I sent a video to Mango showing it needs 'truing' which for a bike novice like me, is something I am unable to do. A kind passer by on my ride tried to see if he could rectify it but didn't have the correct tools on him. Secondly, the bike crank pedal hole has completely sheared off. I definitely have put the pedal in the correct side and screwed it in straight and securely. All I want to do is send these parts back and receive new parts under warrranty but after messaging Mango (and knowing they've read my message as they use Gist) I've had no response at all. Mango has the potential to be such a good company, but needs to get its administration in order.”

Helpful Report

Posted 5 years ago

“I hate to give a low rating but I’m afraid I was left with no choice. The bike is great....will give you that although it arrived with a big scratch which I reported but as always no response. The helmet ordered didn’t arrive and I then receive an email saying it’s no longer available with an offer of an alternative one. I have requested a refund for the helmet as I have now purchased one elsewhere but no reply. This is the issue with Mango....the customer service let’s you down Massively, the constant chasing for an update and then being told on 3 separate occasions my bike would arrive then being told another unexpected delay. If you were only honest at the beginning and said it could take nearly 3months then at least people know where they stand rather than saying should be next week. Global Pandemic has had an impact im sure but doesn’t mean customer service should slip and there are plenty of other companies affected that manage to provide great service during this tricky time. If I get the refund for the helmet this week then I might be able to improve the review but I have low expectations on getting a response.”

Helpful Report

Posted 5 years ago

“How long does it take to send 2 tyres to a customer? We’ll Planet X use Royal Mail 3 day delivery Mango bikes 8 days! I’m guessing 8 days as they haven’t arrived yet to accompany the inner tubes ordered from Planet X that are sat in the garage and have been for the best part of a week. Yesterday Mango bikes customer service had no idea where the parcel was but we’re going to get back to me maybe in 8 days time! Could do a lot better.”

Helpful Report

Posted 5 years ago

Hi Stephen Sorry about the delay. We're at the mercy of the couriers once it leaves Mango Bikes HQ. Not quite fair to say we have no idea where it was though. We replied quickly with tracking and showed it's on the way. Hopefully with you very soon. We'll keep an eye on the tracking.

Posted 5 years ago

“My Mango bike is great but the customer service has been shocking. Still waiting for a reply to my email to sort out an issue with a part after 2 weeks.”

Helpful Report

Posted 5 years ago

“I had read reviews of people complaining that their bikes had taken months to arrive but thought because I wasn’t buying a bike my order wouldn’t take so long. I ordered a couple of accessories, which you wouldn’t expect to take very long to dispatch, including a helmet and after a week or so and no dispatch email I messaged them on instagram asking when it will be dispatched. They replied saying the helmet was out of stock, which I had paid for and i had not been informed that it wasn’t in stock. Then after another week I was refunded for the helmet. Another week passed and the other items (handlebar tape and bottle cage) had been dispatched and then arrived a week later. So all in all it took around a month for some handlebar tape and a bottle cage which I could have gone to decathlon for. I would have understood under current circumstances surrounding bikes being sold out that it would have taken a while for them to process a bike order, but for things that are presumably on a shelf ready to be packaged and sent out you would expect it to be a simple process. Very disappointing.”

Helpful Report

Posted 5 years ago

“Unfortunately I'm not having a great time with the company. Having been told my item had shipped over a week ago I've not heard anything further or received the item, I've emailed and called but I'm not getting any response :(”

Helpful Report

Posted 5 years ago

“Basket and Cage are great. Unfortunately these arrived without fitment brackets. Have e-mailed several times without response.”

Helpful Report

Posted 5 years ago

Mango Bikes is rated 4.0 based on 872 reviews