Mango Bikes Reviews

Name: Mango Bikes
Address: Fife Food & Business Centre,, Unit 29 Faraday Rd, Glenrothes, Fife
Rating: 4.03

4.0 Rating 864 Reviews

74 %

of reviewers recommend Mango Bikes

4.0

Based on 864 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Mango Bikes:

Award-winning and affordable lifestyle, commuter, urban and road bikes, hand built in the UK.

Visit Website

Phone:

02828 163030

Email:

sales@mangobikes.com

Location:

Fife Food & Business Centre,,
Unit 29 Faraday Rd,
Glenrothes
Fife
KY6 2RU

Mango Bikes 5 star review on 3rd December 2024

André M

Mango Bikes 5 star review on 20th August 2024

Shareen E

Mango Bikes 1 star review on 30th June 2024

Roy C

285

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have just bought a custom classic fixed bike from Mango. I went to visit them first as not all reviews have been great. I did order on line, interesting experience but did manage in end to get the right price in the basket. The bike was built on the agreed date, no issues at this stage and good replies to my various questions. On the day of pick up they had built wrong bike - however by lunch time I had right bike bought to my place of work. These things do happen. Took the bike out for 50 Miles of fixed hard work. For £361 the bike ran true, the wheels soaked up the poor Wiltshire roads, the brakes worked well and overall it should make an excellent winter bike.”

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Posted 8 years ago

“To start things off, I absolutely love the bike - point AR, in the gorgeous and manly gunmetal, Shimano Sora groupset / FSA crank. Looking forward to takeing this bike out for long rides on British potholed ridden roads, for which my previous bike could not handle but this bad boy seems to be the answer. So delivery was a little slow as I ordered on the 22/10/16 and took delivery on 10/11/16 but hey good things come to those who wait. And the wait was worth it. I received my new shiny bike in the new fully built delivery box which takes seconds to fully assemble, just a few Allen key tightning here and there, my only criticism was a flat front tire, which turned out to be due to a slow puncture, ok easy enough to fix, In fairness to Mango they responded very quickly and said they would send me out some more innertubes to compensate. (Yep happy with that) All in all I would have given 5 stars if only for the few small issues - I would recommend Mango as a company and builders of great bikes and look forward to seeing great things from them in the future.”

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Posted 8 years ago

“I recently bought a Point AR frameset and Point R Sora version with Vision wheels upgrade. Frameset delivered in the Netherlands after 5 days, complete bike within 3 weeks. Excellent packed, great bikes! I build the Point AR myself as a fast commuter and really love it. Point R complete bike is just in for a few days. I only put one extra layer of gel bartape, a set of fenders and swapped Conti 25mm tires for Michelin 28mm endurance tires for this winter. Excellent build, after putting seatpost, front wheel, dropbar and pedals in place I could ride it for over 40km testride without any adjustment! Great service too, "Noah" answered E-mail questions next day with very valid information. I have bought and build quite a few bikes last few years, but these bike have excellent ride qualities, look very good and are amazing value for money.”

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Posted 8 years ago

“In general I am very pleased my two Point AR bikes, however after a few weeks I have had to carry out repairs to my gear cables as the steel outer works its way through the plastic end ferrule. I have now replaced the supplied cables with more robust types with metal ferrules. I'm either unlucky or this is a weakness in the overall build quality.”

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Posted 8 years ago

Hi Trixie, I'm afraid it appears you were very unlucky with this one. Please don't hesitate to reach out to our customer service email if there's anything we can help with.

Posted 8 years ago

“Great service from you, even though all contact was by email you knew that you were in contact with a real person!! Bike is awesome too!!! Very pleased thank you. Steve smith”

Mango Bikes 5 star review on 22nd July 2016

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Posted 8 years ago

“I've had my Mango single speed since 2012 when the company launched. it's still running on the original wheels and components and in fact the only thing I have changed is the tyres. Solid bike for flying around the city.”

Mango Bikes 5 star review on 5th July 2016

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Posted 8 years ago

“It's seems that one star reviews get removed from this site so I will try again, but this doesn't seem to be particularly ethical. Bought my bike in January, on arrival looked nice but on assembly it was apparent that the headset was tight which was confirmed on my first ride when I nearly came off due to the problem with the headset. Number of punctures do to the inadequate tyres provided with the bike and then the spokes on the front wheel started to come loose. One eventually came out. The gears hadn't been set up correctly which I had to sort myself. Mango agreed I could take it to a bike shop to get the headset sorted out. They confirmed it hadn't been assembled correctly and it was dangerous. The paint had chipped off around the headset due to the tightness. Mango did provide upgraded wheels due to the spoke issue which were better for a short period. After a few more weeks bottom bracket went so eventually I was sent a new bike which was fine but recently the rear hub bearings have gone in the rear wheel (water ingress) which I accept can happen but on top of everything else means I have no confidence in the bike. On the new bike the front derailleur was twisted on receipt which I had to sort myself again. The bike is actually great when it works, looks really good and rides well but the constant problems have meant I wouldn't buy a Mango again. This is a shame as I wanted to support an emerging British firm, others have no doubt had a good experience but mine has been pretty frustrating and disappointing. No doubt this one star review will disappear again. 7.3.2017 - Update I have been asked by Mango the revise this review, I have replied as follows - Dear Mango bikes I am afraid I won't be able to revise my review. Whilst some of the support I had was acceptable on a number of occasions it took me a lot of time to try to get things resolved. In essence the bikes I had from Mango were nothing but grief. By way of comparison in roughly the same time period I did 3149 miles on the Mango and with my new bike (Giant) I have done 4189. The Mango was off the road for 3 - 4 weeks in that time (about 5 to 6 months), the Giant has performed faultlessly. Both were roughly the same price. I take no pleasure in taking this decision but my experience with Mango was very poor to say the least, hence the level of review. Regards”

Helpful Report

Posted 8 years ago

Hi Neil, we're really sorry that you had a bad experience with the bike. We hope that the solutions we have now provided for you are adequate. We take a lot of pride in the design and operation of our bikes, and take all feedback very seriously. We have a Point AR rider in the Transcontinental Race this year and another rider travelling over 3000 miles on his Point R.

Posted 8 years ago

“The bike is excellent, and the desire to solve an issue caused by delivery is also good, the whole experience was let down by the courier service. My wife is excited to get out on the prom on her new green ladies classic! the bike arrived with minimal work left to get it operational, and helpful videos on the website, I am strongle considering the classic singlespeed but also the point r!!”

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Posted 8 years ago

“For some reason my first review was removed from the site? Anyway, I ordered two custom 16 geared versions for my sons. The bikes arrived about two weeks late. I had to email and call several times, as there was no information about the delay. Having read some of the reviews, the two week's delay does not seem like much now! After the bikes arrived, I immediately noticed some shortcomings. The first bike, black with an orange fork, arrived with a black fork. In addition, the logo "chasewood" was made with stickers on the cranks and they had moved and some were missing. On the other bike the logo was painted and looked much better. I had to tune the gears a bit and tighten the brakes. Mango Bikes promised to send a new fork and a crank, but so far I have not received them. The second bike was even worse. The delivery was ok, no shortcomings, but the someone had clearly missed quality control on the bike. The gears and brakes were totally not tuned and I had to learn how to do those from the net. After about 200 km, the wheels started making clanking noise. The spokes on the wheels were loose (could be moved by hand) and the front wheel had something rotating inside the tyre. Perhaps a broken spoke end or something? Also the bottom bracket needed tightening. Mango Bikes promised to refund the costs for repairs and tuning at a bike shop. Overall, the product and concept seem like a good thing, but major improvements should be made in quality control and customer connections. The response (if any) time is just too long. I was looking at a Point R for myself also, but now I am looking elsewhere also.”

Helpful Report

Posted 8 years ago

Hi Jan, We have replied to another separate review requesting you get in touch with the customer service team. Thanks for your patience. Mango Bikes

Posted 8 years ago

“Firstly would like to say, thank you very much for a great bike & that I'm very pleased with it. Ok, so lets get the slightly negative bits out of the way... When i first received my bike, it was sent with the wrong size seat post. The seat post that was sent was too small in diameter & could have caused damage to the bike if i had tried to tighten the seat post clamp around it, luckily i spotted it soon enough. I purchased the correct size post & fitted it & your team refunded me the cost of the new post. Which i was extremely happy with - so no real problems there, hope you have resolved that easy mistake to make. Secondly, the gears were not really set up and tuned correctly. The bike may well have been bench tested before it was sent out to me, but i was certainly not road tested as the gear were pretty far out. I had to take it to my local shop to get tuned at a cost of £15. Another slight issue, was that after pumping my rear tyre up to 100psi (120 psi is max) my inner tube burst. This was caused by the inner liner that protects the inner tube from the spoke ends being, quite frankly no use at all, so i had to get a new inner tube and new lining at a cost of £8. Though this is down the Chasewood who make the wheels and I'm guessing supply the tyres also? Other than those minor hiccups, i am extremely pleased with my bike. Im a serving member of the armed forces and i use the bike for fitness training after work, also travelling around the base where i am stationed. Its a Point R model, in the fluorescent yellow & certainly catches the eye. I have spread the word around to my colleagues about mango bikes & they are all very intrigued, as the bikes you are producing are fantastic value for money and i wish you all the success in your business. I think it is great they you have innovative designs that can allow people to purchase a bike with a customised feel about it for a reasonable price.”

Mango Bikes 4 star review on 30th June 2016

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Posted 8 years ago

“Overall very happy, I had an issue with the freewheel but Mango kindly sent out a replacement part at no cost - Thanks again for that! I would say that the bike was let down somewhat by the brake blocks which capture grit very easily, this has lead to the rim material being stripped causing chaff to build up in the blocks further exacerbating the issue -- however, I have switched to brake blocks with a different compound (KoolStop salmon) which is a simple fix. I suspect this would be a non-issue for riders keeping to only riding in the dry. I won't fault it too much for my heavy use in rain or shine :)”

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Posted 8 years ago

“I bought a Docklands Green Point Blank some 4 months ago. It's my first single speed and I love it. Now it's set up for me I am very happy and use it for the south London commute every day. Who needs gears ! It is described by friends as a 'thing of beauty' and attracts comments such as 'funky frame mate'. I had initial problems including a defective free wheel hub (factory fault not Mango's) and a series of punctures on the inside of the tubes which was quickly corrected by additional tape supplied by the guys at Mango. Any additional cost incurred by my local bike shop was quickly reimbursed. The bike is man enough for the crazy & potholed conditions in London so go ahead and buy with confidence. I am loving my single speed although the flip flop to Fixie is deffo not for me in London but the choice is always there. Whoever answers the phone at Mango is friendly and helpful so keep up the great work and the value for money.”

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Posted 8 years ago

“Absolutely Love my Mango! Great quality affordable custom bike. It's a real head turner and the customer experience when purchasing was second to none. Would highly recommend Mango.”

Mango Bikes 5 star review on 28th June 2016

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Posted 8 years ago

“Do not buy your bike here if you want it anywhere in the near future. I waited for 2 months to get my bike. And when i finally got it, it had the worng handlebars on it hand som smaller transport damages as well. I contacted mango to get the right handlebars sent to me and they once more sent the wrong ones! I must say the the bike is okey quality for the price but not ant more than that. It´s better to buy somwhere else!!!!”

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Posted 8 years ago

Hi Tobias, wow–it does sound like you had a bit of a bumpy experience! We're still learning every day and constantly improving our processes so that problems like this don't occur again.

Posted 8 years ago

“Excellent service, excellent bike.”

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Posted 8 years ago

“Fantastic bike”

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Posted 8 years ago

“Good service, great bikes, nice prices and locally produced. What's not to like.”

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Posted 8 years ago

“First thing is you got my name wrong when sending me the request to write this review, however you did send me an email apologising for this. With regards to the bike I cannot fault it, nice smooth ride and good components for the price. Where you did let me down was on the customer service side, the bike was not delivered on time, I had to call 3 times and spoke to a different person each time who knew absolutely nothing about my order. In the end I ended up asking to speak to the MD, who did get things moving. I was then told that I had to be at home to SIGN for the bike as it was a "secured delivery", to my surprise I found the bike in a box leaning up against my garage door, no knock on the door and no signature. I doubt that I will get a response with regards to this review, I didn't even get a courtesy call when I complained about the so called "secure" delivery. Simon Keay”

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Posted 8 years ago

Hi Simon, I'd really like to talk to you some more about your delivery and your overall experience with Mango Bikes. Could you please get in touch so we can try and help you out? Many thanks Mango Bikes

Posted 8 years ago

“I wanted to buy a replacement chain for my Mango recently, but couldn't find anything on the website. After 2 days of calling and trying the online chat facility, finally got through online to be told that chains were for sale and that the online situation would be rectified. This was 2 weeks ago - just checked on their site and still no chains. On my third saddle - first one snapped mid-ride! Original tyres did not last long either. My wife was looking at a Mango but after the recent (lack of) support, she's looking elsewhere.”

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Posted 8 years ago

Hi Derek, I'm really quite surprised that you didn't get through to us during 2 days calling (unless it was the weekend?) Our phone line is often fairly busy but an email will always get a swift reply. Can you get in touch with our Customer Service so that we can sort you out with the correct chain and talk about your other problems?

Posted 8 years ago

“We bought a Mango Point AR at the end of past December with these issues: Problems derived from pre-shipping assembly: - The chain was incorrectly closed. The locking pin was out of place, so the chain was partially open (check the picture). More than a failure in the drive transmission, it's quite unsafe to ride with a chain in that condition. - The brakes had been attached in place but they hadn't been set up. There was no brake performance at all. I know that disc brakes need some use to bed in and increase their performance, but that is imposible to do when you pull the lever till the end and the reduction of speed is barely noticeably. As you can understand, this is a big issue regarding the safety of the bike. Problems derived from the lack of proper protection of the bike for transport: - Drop out hanger was bent, which is causing shifting malfunction of the rear gearing - Front disc rotor was bent, so the disc makes a metallic sound every lap - Rear rim slightly untrue, but this is the least of the problems. I sent an email to Mango and they quickly reply and send a box with the following material: - A new disc brake - A new chain - A new Tiagra rear derailleur, instead of a drop out hanger Now that the bike has been fixed, my wife is happy with it and she has done over 600km with no problems. In general I think Mango can make great bicycles for the money but they need to put more attention to the assembly and packaging. I hope the company improves, offering well-rounded bikes for a reasonable price.”

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Posted 8 years ago

Hi Ben, It's great that you are generally happy with the bike. We are actively improving our packaging and shipping processes to prevent cases like this. Thanks again Mango Bikes

Posted 8 years ago

Mango Bikes is rated 4.0 based on 864 reviews