Neil L
It's seems that one star reviews get removed from this site so I will try again, but this doesn't seem to be particularly ethical. Bought my bike in January, on arrival looked nice but on assembly it was apparent that the headset was tight which was confirmed on my first ride when I nearly came off due to the problem with the headset. Number of punctures do to the inadequate tyres provided with the bike and then the spokes on the front wheel started to come loose. One eventually came out. The gears hadn't been set up correctly which I had to sort myself. Mango agreed I could take it to a bike shop to get the headset sorted out. They confirmed it hadn't been assembled correctly and it was dangerous. The paint had chipped off around the headset due to the tightness. Mango did provide upgraded wheels due to the spoke issue which were better for a short period. After a few more weeks bottom bracket went so eventually I was sent a new bike which was fine but recently the rear hub bearings have gone in the rear wheel (water ingress) which I accept can happen but on top of everything else means I have no confidence in the bike. On the new bike the front derailleur was twisted on receipt which I had to sort myself again. The bike is actually great when it works, looks really good and rides well but the constant problems have meant I wouldn't buy a Mango again. This is a shame as I wanted to support an emerging British firm, others have no doubt had a good experience but mine has been pretty frustrating and disappointing. No doubt this one star review will disappear again. 7.3.2017 - Update I have been asked by Mango the revise this review, I have replied as follows - Dear Mango bikes I am afraid I won't be able to revise my review. Whilst some of the support I had was acceptable on a number of occasions it took me a lot of time to try to get things resolved. In essence the bikes I had from Mango were nothing but grief. By way of comparison in roughly the same time period I did 3149 miles on the Mango and with my new bike (Giant) I have done 4189. The Mango was off the road for 3 - 4 weeks in that time (about 5 to 6 months), the Giant has performed faultlessly. Both were roughly the same price. I take no pleasure in taking this decision but my experience with Mango was very poor to say the least, hence the level of review. Regards
7 years ago
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Mango Bikes has a 4.0 average rating from 826 reviews

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