Lotus Shoes Reviews

Name: Lotus Shoes
Address: Edwin House, Bacup Road, Rawtenstall, Lancs, Rawtenstall
Rating: 4.46

4.5 Rating 4,194 Reviews

86 %

of reviewers recommend Lotus Shoes

Company Reviews

Metrics

Info

4.5

Based on 4,194 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01706 219 222

Email:

websales@lotusshoes.co.uk

Location:

Edwin House, Bacup Road, Rawtenstall, Lancs
Rawtenstall
BB4 7PA

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Lotus Shoes 5 star review on 27th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering was easy, delivery, returns and refund was swift. The reason for return was based on quality of item which wasn't the best”

Helpful Report

Posted 2 years ago

“Not happy with the quality . The slippers have feathers on and one on the feathers shows the stalk of it - which looks odd and the other slipper some of the feathers have a tint of a light colour and not black as they should be . Unfortunately I’m not well at the moment after being in hospital so unable to return them . The last slippers I bought from you were perfect”

Helpful Report

Posted 2 years ago

“I bought one pair of shoes, 1 pair of trainers, 1 pair of boots, the boots and the trainers were too small the shoes are I managed to stretch the shoes a bit. They were all just a little bit too small, not quite a 1/2 size too small but it means I can't wear them they're uncomfortable. Excellent shoes in every other respect but just that bit too small I am a size 8, have been a size 8 all my adult life but they are cut just that little bit too small really disappointed as I really love what I bought and now have to return them.”

Helpful Report

Posted 2 years ago

“I ordered my normal size 6. They were way too big.”

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Posted 2 years ago

“Very nice sandals but will be returning as they are too big.”

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Posted 2 years ago

“Not able to write a review yet as the shoes haven't arrived yet.”

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Posted 2 years ago

“I bought a pair size 8 but they are smaller and not comfortable at all. Otherwise the colour and the shape are beautiful.”

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Posted 2 years ago

“Loved these shoes but returned due to a distinct orange hue at certain angles particularly around the edge of soles. Needed for a wedding to go with pink dress so sadly unsuitable.”

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Posted 2 years ago

“I bought a pair of mule slippers, advertised as ladies. They are HUGE! I'm a 40 and with these sizes I could hav3 bought a 38. Great quality. But size is way out.”

Helpful Report

Posted 2 years ago

“I purchased a bag, which is very good. I paid for Next Day delivery, which was not good. The bag was delivered in 2 days, not bad, but not what I paid for. Do not waste your money, they cannot deliver on time.”

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Posted 2 years ago

“They are a lovely shoe the colour gold nice too but found them very narrow as yes I’m size 42 not true to size so passed them to my sister”

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Posted 2 years ago

“Shoes are lovely delivery was terrible I paid for next day delivery it took 7 days to deliver I have not been offered a refund on the poor delivery will never buy from them again Evri have a terrible reputation even been on the news this week for very poor service”

Helpful Report

Posted 2 years ago

“These sock boots looked lovely, but unfortunately they were huge, returned for a smaller size.”

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Posted 2 years ago

“it is really narrow at the ankle, which means that when walking it touches the skin and it really hurts. I even got bruises on both my legs towards my ankles”

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Posted 3 years ago

“I ordered boots and received notification that they were dispatched. After a week still no delivery. Contacted Lotus to be told my order was lost by the delivery company and boots out of stock. Very disappointed. I have asked for a refund”

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Posted 3 years ago

“Love the style, some of the diamantés have slipped off and one of the soles have a lump on it. The quality is not as good as their usual shoes. I would have returned but I begrudge paying for returns.”

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Posted 3 years ago

“When I saw these shoes they were exactly what I was looking for to wear to a wedding, really lovely. Unfortunately when they arrived, as soon as I took them out of the box I knew that they wouldn’t fit. I’m a size 8 and they looked more like a size 6. I measured them against some similar shoes that I have , which were Lotus also and they were a good inch or so shorter.”

Helpful Report

Posted 3 years ago

“Was informed that upon return a new pair of correct size will be sent. Had I not called to chase, I could have waited a very long time indeed as they did not have my size after all despite the email sating they did. Very poor communications from Lotus”

Helpful Report

Posted 3 years ago

“I have returned the shoes cause i was dissapointed with them. The strap up the center of the left foot wasn't dead straight and cause it wasn't perfect i just couldn't stop noticing it Ihaven't recieved my refund yet and i returned them 6 days ago”

Helpful Report

Posted 3 years ago

“Unfortunately they did not fit me well and I had to send back. I found them too narrow for my feet and uncomfortable fitting my foot into them - too tight over the top of my foot. Shame as lovely sandals.”

Helpful Report

Posted 3 years ago

Lotus Shoes is rated 4.5 based on 4,194 reviews