Lotus Shoes Reviews

Name: Lotus Shoes
Address: Edwin House, Bacup Road, Rawtenstall, Lancs, Rawtenstall
Rating: 4.46

4.5 Rating 3,912 Reviews

86 %

of reviewers recommend Lotus Shoes

Company Reviews

Metrics

Info

4.5

Based on 3,912 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01706 219 222

Email:

websales@lotusshoes.co.uk

Location:

Edwin House, Bacup Road, Rawtenstall, Lancs
Rawtenstall
BB4 7PA

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Lotus Shoes 5 star review on 8th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely shoes but wrong colour. They were advertised as navy but I would say they are a dark royal blue. Unfortunately did not match the dress that I had bought”

Helpful Report

Posted 1 year ago

“Beautiful shoes but had to return as still too small even though I ordered a size bigger than normal why don't you do a wide fitting”

Helpful Report

Posted 1 year ago

“I bought 2 pairs of shoes. In the package that I received from Royal Mail, one box of shoes arrived in new condition while the other box arrived in tatters. The box was ripped at the sides and the shoes which although looked in new condition - looked like they were returned by a previous buyer. The packaging inside the box was not good either and I was second guessing to return them. Maybe I should? I was quite disappointed by the packaging of these shoes considering how excited I was when I placed order.”

Helpful Report

Posted 1 year ago

“Delivery time was not accurate. One shoe is used as for shelf, Lot of wrinkles on it. All other 5 pairs are fine and good packed. I am huge fan of brand but not satisfied with shipping.”

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Posted 1 year ago

“I love Lotus boots BUT I need to send one pair back has they are to small for me I can’t get a QR code there is no information on the paperwork”

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Posted 1 year ago

“I really like the shoes,but the colour is coming off,which is disappointing. Shoes are very comfortable and if the colour isn't coming off,I would think it's perfect.”

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Posted 1 year ago

“Had to return as I couldn't get into my normal size 5 having paid £3.95 for postage it stated in the notes that a £2.00 reduction would be taken for the return of a refund. That's £5.95 for the privilege of trying a very small size 5 on. The style was nice and I would have felt smart in them but I didn't want to re-order due to the postage charges Wouldn't buy on line again”

Helpful Report

Posted 1 year ago

“Too narrow fitting for me , they felt like a size smaller than size 5 I ordered . Returned”

Helpful Report

Posted 1 year ago

“The shoes are lovely and the delivery was perfect but I had ordered the wrong colour and I called customer services three times in office hours, only ever got the answer machine, no one called me back, emailed three times, no one responded so I couldnt change my order once made and now have a pair of shoes in the wrong colour which yes was my fault but im dissapointed no one responded to me.”

Helpful Report

Posted 1 year ago

“Smart shoe and fine width wise but unfortunately at least one size too small in length. Had to return.”

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Posted 1 year ago

“Had to return them as a button was loose. However, I love Prancers so requested a replacement.”

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Posted 1 year ago

“Nice quality shoes, but why don't you make them in half-sizes? I am 5.5 so they don't fit.”

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Posted 1 year ago

“Shoes not wide enough and had to send back. Was told £2 charge would be made on refund but actually took £7 so beware”

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Posted 1 year ago

“Shoe design is lovely the material awful too hard on your skin would of paid more if they were soft leather”

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Posted 1 year ago

“Cheryl sandal good quality, but sling back strap fully adjusted was still too loose, & the shoes gaped on either side of foot.”

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Posted 1 year ago

“Delivery was very quick and the shoes were well-packaged. Unfortunately, I had to return 2 pairs of shoes as one pair was generally too big all over and one pair was too wide. I kept a third pair of sandals although for a D-fitting they were also slightly too wide.”

Helpful Report

Posted 1 year ago

“The shoes were nice but I paid extra for next day delivery and they arrived 5 days later, that’s why there’s 3 stars!”

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Posted 1 year ago

“Hi. Shoes ordered were navy. Have order the same previously. However colour slightly different. A more blue colour. Please can you check/confirm this is correct. Regards Helena.”

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Posted 1 year ago

“Good quality but a day later half the price I”

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Posted 2 years ago

“I had to return these as there was a fault in them”

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Posted 2 years ago

Lotus Shoes is rated 4.5 based on 3,912 reviews