Lotus Shoes Reviews

Name: Lotus Shoes
Address: Bacup Road, Cloughfold, Rawtenstall, , Bacup Road, Cloughfold, Rawtenstall, Lancashire
Rating: 4.47

4.5 Rating 4,809 Reviews

86 %

of reviewers recommend Lotus Shoes

Company Reviews

Metrics

Info

4.5

Based on 4,809 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01706 219 222

Email:

websales@lotusshoes.co.uk

Location:

Bacup Road, Cloughfold, Rawtenstall, , Bacup Road, Cloughfold, Rawtenstall
Lancashire
BB4 7PA

Write Your review

Tell us how Lotus Shoes made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lotus Shoes 5 star review on 11th August 2026

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I always take the size 7 for my shoes and it is perfect but my lotus blue ankle boots are more like a 7 1/2 ! Also the left shoe is more spacious than the right one inside and it slightly shows on the outside as welll.”

Helpful Report

Posted 5 months ago

“I love Lotus shoes but I do not enjoy the online shopping experience. It costs £3.95 delivery. The sandals I ordered recently were sadly too big and I've had to return them which cost another £3.00 (deducted by Lotus on return). If I choose to order the smaller size it will cost another £3.95 delivery. I do think there should be some consideration of a Lotus exchange policy. I will not be ordering anymore online.”

Helpful Report

Posted 5 months ago

“Far too big Returning wasn’t that easy”

Helpful Report

Posted 6 months ago

“Bag lovely but not the colour I need. The return was not straightforward and I’m not sure yet if that has even been successful.”

Helpful Report

Posted 6 months ago

“Lovely shoes which arrived in a couple of days however one shoe was a different shape to the other. When I did the return there was no where to explain this on the online form so I left a note in the box. It would also have been nice to hear that you had received the shoes back and how long it would be before getting the refund.”

Helpful Report

Posted 6 months ago

“Lovely shoes, but too narrow for me so sadly reurned”

Helpful Report

Posted 8 months ago

“I bought some lovely slippers but had to return them as they were too big - my usual size though. I paid for P&P and had to pay again to return them so decided it was too expensive to try another size so bought from elsewhere with free postage and returns.”

Helpful Report

Posted 8 months ago

“Unfortunately all 3 pairs I ordered did not fit and have to return. Still waiting for my refund.”

Helpful Report

Posted 8 months ago

“Loved these boots, but there is a huge problem with the stitching at the heel. The stitching presses on the back of the boot, making them too uncomfortable to wear. .Such a shame as the style is so good. Had to return them.”

Helpful Report

Posted 8 months ago

“These boots are really appealing, but, unfortunately, the stitching inside the heel rubs terribly. So sorry I had to return these boots.”

Helpful Report

Posted 9 months ago

“Loved the shoes but they were too short in the footbed and too narrow. It was like squashing my foot into a size smaller than I take. Such a shame.”

Helpful Report

Posted 9 months ago

“I have not received my boots yet so it’s taking a while to get to me ,so sorry at this time I can’t leave a review .”

Helpful Report

Posted 10 months ago

“The boots look nice and feel sturdy. However, the material folds in certain areas, which makes them quite uncomfortable even after wearing them for some time. I’m hoping this improves with use, as Lotus customer service was not very helpful in addressing the issue.”

Helpful Report

Posted 10 months ago

“Smaller than most size 5 boots and very narrow .”

Helpful Report

Posted 10 months ago

“Boots are lovely .but paid next day delivery and didn't get that so refunded delivery charge”

Helpful Report

Posted 10 months ago

“I liked the boots but, sadly, I had to return them as they were too big and too wide, unlike my other pairs of lotus boots.”

Helpful Report

Posted 10 months ago

“Very disappointed when I wanted to return the boots They were 2big but I had to go to my Local Post office for help to get them sent back I was very disappointed with the response from Lotus”

Helpful Report

Posted 11 months ago

“I ordered my normal size and the shoes arrived promptly. Unfortunately they are two tight so have returned them and waiting for a refund.”

Helpful Report

Posted 1 year ago

“Hello, I really love Lotus footwear & buy often. However, I returned my last online purchase of boots as they’re currently available on MandM site for half price. Further disappointed as boots returned via Royal Mail on Monday and I have not yet received an acknowledgment.”

Helpful Report

Posted 1 year ago

“The shoes I ordered were despatched quickly, when they arrived there was a small imperfection on one of the shoes. The items were returned within a few days and I then received an email stating I would have to wait up to 7 days for a refund. When paying £70 for a man made upper shoe I would have expected the goods to be flawless. I have had Lotus shoes in the past so I was a bit disappointed with the quality.”

Helpful Report

Posted 1 year ago

Lotus Shoes is rated 4.5 based on 4,809 reviews