Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,922 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,922 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 17th August 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A1 company giving an A1 service”

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Posted 5 years ago

“A very fast service and delivery. Very pleased with the item I bought. Good quality and a good price”

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Posted 5 years ago

“Pleasure to do business with you, very quick and an efficient service. This is my 3rd purchase! Would definitely use Lighting Direct again”

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Posted 5 years ago

“Arrived well packed, as described and in good time.”

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Posted 5 years ago

“I complained that my Hermes? package had been left half a mile from my home in the street behind someone?s car. A chap kindly brought it round to me. I emailed the company and a very nice lady called Laura acknowledged my email saying that she had escalated it to her manager who hasn?t bothered to respond with an acknowledgement at least. The goods are fine but I won?t use the company again.”

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Posted 5 years ago

I am sorry you were not happy with your experience. As promised the situation was escalated by the Customer Care Manager to the carriers in order to draw the unsatisfactory manner of delivery to their attention. The Customer Care Team

Posted 4 years ago

“Awesome easy and reliable”

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Posted 5 years ago

“Good product, well packaged and delivered promptly.”

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Posted 5 years ago

“This is the 2nd purchase I?ve done of these lights. They are beautiful and reasonably priced.”

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Posted 5 years ago

“Very efficient service”

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Posted 5 years ago

“great price, fast delivery.”

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Posted 5 years ago

“Quick, easy and came down on time”

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Posted 5 years ago

“Bought one outside light came within 2 days was so pleased bought another, same excellent service . Well packed, will shop with them again highly recommend.”

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Posted 5 years ago

“Very quick turnaround. Thanks.”

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Posted 5 years ago

“Excellent service -ordered at 4PM -delivered by 10AM next day!”

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Posted 5 years ago

“Easy to online and very quick delivery service, would recommend”

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Posted 5 years ago

“The selection of lights on the website was very good which allowed me to get exactly what was needed. The company kept me up to date informing me that orders could be subject to delay. Nevertheless, all 21 items arrived super quick and in 1 well packed up box. I did not go for cheap lights and was very impressed with the quality of the goods. Overall customer service and quality of goods definitely deserved 5 stars.”

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Posted 5 years ago

“Excellent prompt delivery of quality fittings. Will definitely use again.”

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Posted 5 years ago

“Delighted with the fast, overnight, efficient service and delivery”

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Posted 5 years ago

“Very quick service and arrived well packed.”

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Posted 5 years ago

“There was no problem with delivery of lamp and of lamp itself but it did not look right in my lounge . I therefore needed to return it and that is when the problems started . You cannot spk to anyone in person it is all by email. They deal with Hermes for returns and i was promised a collection 7 days ago. I have left several messages with Lighting direct explaining that I am still waiting and now they are not responding . I am now in a situation where I am struggling to get in contact with both Lighting direct and Hermes . Therefore it seems to me that they are happy to take your money but not give refunds . I will not be shopping with this company again .”

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Posted 5 years ago

I am very sorry there has been a delay with your collection. Hermes routinely collect returns on our behalf however during these Covid-19 months some delays have occurred. We will contact you directly with a view to getting the collection arranged as quickly as possible using a different carrier if necessary. I apologise you have had difficulty getting in touch with us - we are dealing with high volumes of calls and emails at present. Thank you for bringing this matter to our attention. Patricia Customer Care Manager

Posted 5 years ago

Lighting Direct is rated 4.7 based on 16,922 reviews