Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,922 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,922 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 17th August 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service - ordered two lovely lights, one arrived with a smashed panel. I emailed Customer Service and had an immediate response asking for a photo and more details. As soon as I replied a replacement panel was despatched. We love the lights, but the attention to customer service was more impressive, I'd definitely recommend Lighting Direct to others.”

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Posted 5 years ago

“Great range of lighting and very prompt delivery. Very pleased with purchases.”

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Posted 5 years ago

“deliverygreat lights great but 1 light was broken 1light only works when taped i repaired broken light i did send you email”

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Posted 5 years ago

“Quality light andservice”

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Posted 5 years ago

“My general impression is that this is a good and responsible seller. However, with this order I had issues with being sent a broken product 4 times. Given that they were responsive and were quick to resend the order, and gave me a refund after the 4th failed delivery, I would say they are not bad, but since I did not get a product that I could use I will not give them 5 stars this time round. I think in this case the issue was with the product and not the seller though.”

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Posted 5 years ago

“The Last Order came in a box that was falling apart. The Play and Plug Cables and Lights do not relate to the Plug and Play Cable and lights bought a couple of years ago, I had to do some customising to make them fit.”

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Posted 5 years ago

“Excellent rapid service.I will use them again”

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Posted 5 years ago

“I received someone else's order along with my own. But got it all sorted out eventually.”

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Posted 5 years ago

“Excellent product, exactly as described and what I was looking for! Arrived very quickly with frequent updates about when my new lights would be delivered. 5*”

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Posted 5 years ago

“all went well”

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Posted 5 years ago

“Good product and delivered promptly”

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Posted 5 years ago

“The product delivered was nothing like that described on the website. All pictures online show a pendant with 6 differently shaped lamps - pretty much exactly what we wanted - but what arrived was a single pendant lamp. Nothing on the website makes the buyer expect that. Then, when request a return on that same basis, the buyer has to pay £5 to return the product - really don't know why you should have to pay to return something that is not as described. Have bought from Lighting Direct before and was really expecting more - very poor and very disappointing!”

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Posted 5 years ago

“product arrived on time,well packaged”

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Posted 5 years ago

“Your asking me to leave a review for a product I haven?t received which you double billed for ....”

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Posted 5 years ago

This order was placed on-line and included two lights for which the appropriate payment was taken. There is an opportunity to review orders and correct any mistakes before finalising a transaction on our website. The Customer Care Team

Posted 4 years ago

“good product good service”

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Posted 5 years ago

“Happy with the product, good quality”

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Posted 5 years ago

“Very good service & very quick delivery top notch”

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Posted 5 years ago

“Very slow in getting a reply, then was told someone else would reply with regards to 6 light fittings ordered with incorrect description”

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Posted 5 years ago

We are sorry if you are unhappy with your experience shopping with us. The Customer Care Team

Posted 4 years ago

“Good products at a reasonable price. Delivered quickly and in perfect condition. I have used them before and have always been very satisfied with the design and quality.”

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Posted 5 years ago

“The lights seem fine and were good value for money but some of the items were delayed and the delivery system was confusing and illogical - why deliver two identical lights on different, consecutive days. Also why send out an invoice after I paid weeks earlier and not sent out a dispatch note - mostly trivial complaints I know but it left me less that satisfied.”

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Posted 5 years ago

Lighting Direct is rated 4.7 based on 16,922 reviews