Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,922 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,922 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 17th August 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bulbs took over a week to be delivered even though I paid for express delivery. When they finally arrived they were all smashed. They did send replacements but again, that took 72 hrs to arrive. So, from time I ordered them to the time working bulbs were delivered It took 10 days.”

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Posted 5 years ago

I apologise - despite best endeavours periodically our very fragile goods get damaged in transit. We did our best to resolve the issue as quickly as possible. Kind Regards Patricia Customer Care Manager

Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Very likely if when / if required. Item purchased was perfect for my needs. Delivery was made promptly as promised.”

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Posted 5 years ago

“Great product and excellent service.”

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Posted 5 years ago

“Great quick delivery!”

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Posted 5 years ago

“The website wouldn?t let me order a bulb with my lamp. I left a message and was called promptly by a member of staff.”

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Posted 5 years ago

“Ordered the lights on a Saturday evening and they were delivered on Monday. Absolutely delighted with the quality and the speed of delivery. Highly recommend!”

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Posted 5 years ago

“Super service”

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Posted 5 years ago

“Efficient delivery and good quality product”

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Posted 5 years ago

“Absolutely love my crystal lights. Excellent quality. Super fast delivery. So well packaged and protected. Would highly recommend”

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Posted 5 years ago

“Excellent service, prompt delivery, good quality product”

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Posted 5 years ago

“First class service fast delivery”

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Posted 5 years ago

“One of the two light fittings arrived scratched within the sealed packaging. A bit slow in responding to my email, but as there was no replacement for the faulty fitting, agreed to give a full refund, so a fair resolution was reached.”

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Posted 5 years ago

“Quick and efficient. would buy from again”

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Posted 5 years ago

“Poor. I have been given 3 different delivery dates and although I can understand the difficulties and delays with orders during this time I have still not received 1 of the items on my order. The fact I have been asked to rate the service suggests lighting direct thinks all items have been delivered”

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Posted 5 years ago

Thank you for your feedback and your patience. We obviously regret any delay to customers but unfortunately during these very challenging times unexpected hold ups are occurring much to our frustration also I can assure you. The Customer Care Team

Posted 4 years ago

“The lighting selection was vast which is nice to see and the delivery was swift an well packaged.”

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Posted 5 years ago

“Great product, as described.”

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Posted 5 years ago

“Not easy to contact you. Previous purchasing history ignored. Easy purchase procedure. Efficient delivery. Good product.”

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Posted 5 years ago

“Easy to use website and prompt delivery.”

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Posted 5 years ago

“Website easy to use, good communication, item arrived promptly”

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Posted 5 years ago

Lighting Direct is rated 4.7 based on 16,922 reviews