Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,921 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,921 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 17th August 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality products delivered promptly.”

Helpful Report

Posted 3 weeks ago

“Great service, delivery before I expected. Kept me informed along the way and my lights are just beautiful and great value for money.. Thank you would definitely recommend”

Helpful Report

Posted 3 weeks ago

“Great company - slick website and speedy delivery. Many thanks”

Helpful Report

Posted 3 weeks ago

“The product listing pages we not clear enough on the product so I had to return it. Having a $6.50 returns fee is not acceptable vs. your competitors like Amazon. Who not only offered the option to pick up from my home but it's also free. Delivery and returns cost sales and business. Because of this and the extra hassle of having to go to a drop off, at my expense. I am not likely to buy from you again. Your returns policy needs to meet retailing benchmark of Amazon.”

Helpful Report

Posted 3 weeks ago

“Easy website,with vast range,, quick delivery by FEDEX rather than usual sloppy delivery companies. Even arrived early. Whats not to like”

Helpful Report

Posted 4 weeks ago

“Very good quality product competitively priced and fast delivery”

Helpful Report

Posted 4 weeks ago

Good morning, Thank you so much for your lovely feedback. Kind regards Customer care team

Posted 4 weeks ago

“Brilliant service, order arrived next day. The lights are beautiful and easily fitted. Thank you.”

Helpful Report

Posted 4 weeks ago

Good morning, We are delighted you are so pleased with your purchase. Kind regards Customer care team

Posted 4 weeks ago

“The customer service at lighting direct was the best i have ever experienced over many years. The ladies that answered the phone were polite and very helpful with no exception. But one lady stands out as exceptional. Her name is "Jane" (Surname not known by me). I had a faulty product and Jane went out of her way to ensure i had a quick replacement on two occasions. Her manner and help was extremely impressive and so helpful. She alone has convinced me that i will always come back to your company for any lighting products i may need in the future. I will also recommend your company to others. Simply brilliant. Many thanks.”

Helpful Report

Posted 1 month ago

“Great customer service. Despite the fact that the courier screwed up the delivery and despatched the goods to completely the wrong address, they immediately sent a duplicate delivery which has now arrived. Great reaction just poor choice of courier.”

Helpful Report

Posted 1 month ago

“Really helpful service and prompt delivery. Very happy customer!”

Helpful Report

Posted 1 month ago

Good morning, Thank you so much for your lovely feedback. Kind regards Customer care team

Posted 1 month ago

“Very happy with the quality of the lights supplied. Prompt service and delivery.”

Helpful Report

Posted 1 month ago

Good morning, Thank you so much for your lovely feedback. Kind regards Customer care team

Posted 1 month ago

“Great range at a competitive price, but packaging was abysmal. Surprised my light survived....”

Helpful Report

Posted 1 month ago

Good morning, Sincere apologies your order arrived with the packaging less than pristine. Let us know please if we can assist further. Kind regards Customer care team

Posted 1 month ago

“We received our purchase the following day - which was incredibly quick!! Easy to navigate the website and very happy with the price. Actually purchased two and in this instance it was a buy one and get one half price offer, which was amazing. The product itself appears to be really well constructed and the gold colouring is very subtle and exactly what we wanted. Have not actually placed it in situ yet but it will complement the picture we are using the first one on. Very happy. Many thanks Lighting Direct.”

Helpful Report

Posted 1 month ago

Good afternoon, We are delighted you are so pleased with your purchase. Kind regards Customer care team

Posted 1 month ago

“Very quick delivery, well packaged and delivered undamaged by fed ex. Web site easy to navigate and quick check out with PayPal. Will definitely use again for future purchases.”

Helpful Report

Posted 1 month ago

Good afternoon, Thank you so much for your lovely feedback. Kind regards Customer care team

Posted 1 month ago

“Very prompt delivery from placing my order which arrived well packed.”

Helpful Report

Posted 1 month ago

Good morning, Thank you so much for your lovely feedback. Kind regards Customer care team

Posted 1 month ago

“Great delivery lights look good not yet used them instructions could be more detailed”

Helpful Report

Posted 1 month ago

Good morning, Many thanks for taking the time to comment. Kind regards Customer care team

Posted 1 month ago

“Goods arrived very quickly no charge for postage. Just what we ordered perfect match to two light fittings we already have and great value for money. We are very pleased”

Helpful Report

Posted 1 month ago

Good morning, Your feedback is very much appreciated, Thank you. Kind regards Customer care team

Posted 1 month ago

“Beautifully packaged.”

Helpful Report

Posted 1 month ago

Good morning, Thank you so much for your lovely feedback. Kind regards Customer care team

Posted 1 month ago

“Superb on line purchase from an obviously professional company. Lamp arrived on time and perfectly packaged. Excellent company!”

Helpful Report

Posted 1 month ago

Good morning, Thank you so much for your lovely feedback. Kind regards Customer care team

Posted 1 month ago

“Nice choice of lights. Ordering was easy and straightforward. Looking forward to receiving my table lamp, hope its as expected!”

Helpful Report

Posted 1 month ago

Good morning, Your feedback is very much appreciated, Thank you. Kind regards Customer care team

Posted 1 month ago

Lighting Direct is rated 4.7 based on 16,921 reviews