There was no problem with delivery of lamp and of lamp itself but it did not look right in my lounge . I therefore needed to return it and that is when the problems started . You cannot spk to anyone in person it is all by email. They deal with Hermes for returns and i was promised a collection 7 days ago. I have left several messages with Lighting direct explaining that I am still waiting and now they are not responding . I am now in a situation where I am struggling to get in contact with both Lighting direct and Hermes . Therefore it seems to me that they are happy to take your money but not give refunds . I will not be shopping with this company again .