Laughing Hens Reviews

Name: Laughing Hens
Address: Unit 2 Europa Court, Deeview Boulevard, Chester, Cheshire West and Chester
Rating: 4.71

4.7 Rating 9,289 Reviews

93 %

of reviewers recommend Laughing Hens

4.7

Based on 9,289 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Laughing Hens:

Your online shop for all your knitting and crochet needs.

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Laughing Hens 5 star review on 18th September 2025

1021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the wool ordered took about 2 months to arrive despite the website saying it was available when the order was placed.”

Helpful Report

Posted 8 years ago

We apologise for the long delay to complete your order. We have been slow to receive some stock from our suppliers. This has now been resolved. your order was complete on 13.06.

Posted 8 years ago

“In spite of all of my order being available according to the website I did only receive part of it, and there is a complete lack of communication as to when I can expect it to be delivered. Furthermore you have charged me also for the non-delivered items, which in no way is an acceptable procedure for what turns out to be an open-end delivery.”

Helpful Report

Posted 8 years ago

“I tried to order 2 balls of the same yarn but your site would just not register 2. So I had to do two separate orders and pay the extra delivery charge”

Helpful Report

Posted 8 years ago

“I received an email several days ago that said my order was shipped. I still have not received it.”

Helpful Report

Posted 8 years ago

“Yarn have not yet not arrived; also still waiting for customer service concerning sold out yarn , which resulted in stock once put in basket. I returned message for wish of replacement, never got any answer and order was sent without replaced yarn, no refund for the missing yarn yet”

Helpful Report

Posted 8 years ago

“I made an order on March 18th. Some days later an email arrived to say that my order was due the following week. After a couple of weeks I emailed requesting information on the order and part of it was delivered about three days afterwards. I'm told the rest will follow when stocks are replenished but I'm not sure why I was encouraged to order if the yarn wasn't available”

Helpful Report

Posted 8 years ago

“Have not yet received! Ordered March 9 & today is March 20, 2017”

Helpful Report

Posted 8 years ago

“Very disappointed. My order took quite a while to arrive and when it did the yarn was not the colour I had ordered. I returned the yarn the next day asking for a refund or exchange. Two and a half weeks later I am still waiting for a response. I have emailed twice asking for an update but have received only silence in return. I can accept that the return might have got lost in the post but I would have expected at least an acknowledgement of my email. Poor service. I am now re-ordering from someone else and will not use Laughing Hens again.”

Helpful Report

Posted 8 years ago

“I have NOT receiver the Magasin I have I have NOT recieved the Rowan Magasin yet”

Helpful Report

Posted 8 years ago

We apologise for the delay. At the time your ordered the patten book was out of stock. You were notified of the weeks delay this before the order was placed. Your order was dispatched on 03.03.

Posted 8 years ago

“I have not recived my order yet. I ordered in on Feb 9.”

Helpful Report

Posted 8 years ago

Hello Mona, Your order was dispatched on 17.02. There was a delay dispatching your order due to one of the yarns you ordered being out of stock. You were notified of this before placing your order and it was confirmed via email after your order was placed. Kind regards Joanna

Posted 8 years ago

“I made my order in early January and got a reply saying would be approx 10 days. After a couple of weeks I sent an email to enquire about my order but did not receive a reply. A couple of days later I telephoned. The lady said she had not replied as she was waiting to hear back from Rowan. Once she had she would email me. I finally received my order on the 16th Feb. Waiting was not a problem but not being kept informed was. Payment had been taken it was a substantial amount and I was concerned my order had been either overlooked or gone astray. Sorry but this was not up to your usual standards .”

Helpful Report

Posted 8 years ago

We apologise you were not happy with the service received on this particular order. Our suppliers give us very little information as to when yarn is due in stock and we appreciate how frustrating this can be.

Posted 8 years ago

“I received this request for a review before receiving my order. I have heard now that my order has not been shipped yet and what I ordered is actually out of stock. I had really expected and hoped to have received my order by now, not a notice that it hasn't been shipped.”

Helpful Report

Posted 8 years ago

“Ordered on 10th of January today is 22nd and the pattern has not yet arrived.”

Helpful Report

Posted 8 years ago

We apologise for the delay. Your order was dispatched on 18/01. As you order is being sent to France it may take about a week to arrive.

Posted 8 years ago

“Sufficient stock was not available (and line discontinued), despite personal reassurance that it was available, in my pre-ordering call. I only found out when I called LH a week later to query the delivery. Quick refund however. One of 2 patterns also not available, despite website indicating both were available.”

Helpful Report

Posted 8 years ago

“I wanted to try Laughing Hens for ages as I'm trying to pick more local & smaller companies over the bigger more established ones. But I ordered and paid for two hanks of yarn, then two days later I get an email saying one is out of stock, and would I like to choose another shade. I emailed back, as instructed, and requested a different shade. They then emailed to say I'd get a refund. Sort out your stock control!”

Helpful Report

Posted 8 years ago

Hello Katie. We apologise your order was refunded before you has chosen an alternative color. If you would like to know our remaining stock of Fyberspates please send us an email and we can check stock for you,

Posted 8 years ago

“Still waiting on my yarn.”

Helpful Report

Posted 8 years ago

Hello Peggy, We apologise on this odd occasion your order went missing. We have resend your order on 06/07 via DPD. Your order is due to arrive on 19/01. Please check our email for more details. Kind Regards Joanna

Posted 8 years ago

“Hi, I'm afraid this has not yet been delivered. Jane Price”

Helpful Report

Posted 8 years ago

Hello Jane, we apologise for the delay. Your order was dispatched on 23.12 and tracking shows your order arrived on 28.12. We apologise for order was slower than usual to arrive due to Christmas. Kind Regards Joanna

Posted 8 years ago

“Ordered from Laughing Hens previously and it has been a delight with fast service and speedy delivery. However, the order in which I ordered Rowan Brushed fleece in both Cairn and Peak from the site, I was then told after payment these were out of stock and would be dispatched once in stock the following week and I'd be updated regarding the order progress. The Cairn colour was as described, dispatched approximately a week after ordering and arrived fine, with an email letting me know the Peak shade was still on order and hadn't been restocked yet. This was now the last contact I've had in over 6 weeks regarding this order, and despite me sending several messages enquiring about its status I have had no reply or contact from Laughing Hens. I'm extremely disappointed as its a site I've recommended to others, and since this order I've used the site again as a last resort and the service was great. I'm hoping that leaving this review will mean my ongoing saga with the 'peak' yarn can find a conclusion. Really frustrated at the lack of customer service, that I've been left not knowing if this wool will ever be delivered, or if I will be refunded for the cost, or if nothing will happen - as is whats been happening so far. - really frustrated and disappointed customer”

Helpful Report

Posted 8 years ago

Hello Laura, Thank you for your review. We apologise you were not happy with the service received on this order, Your yarn has arrived today from Rowan. Your order will be dispatched this afternoon followed by a confirmation email to say its on the way along with a tracking number. Kind Regards Joanna

Posted 8 years ago

“I haven't received the yarn yet, so am in no position to review it! What is annoying is that it took you a week after I ordered it to let me know there was a problem - and to react to it. Sloppy!”

Helpful Report

Posted 8 years ago

Hello Anne, We apologise for the delay. I hope you can appreciate Christmas is a very busy time for us and we apologise for the delay notifying you of the delay. Your order was dispatched on 23.12 tracking shows that your order was delivered on 28.12. Kind Regards Joanna

Posted 8 years ago

“Almost a week and I have not received a shipping notice, though I have a request to review a product I haven't received. Nor does the tracking site, after much processing, provide any information. Sorry to be so negative, but this is disappointing.”

Helpful Report

Posted 8 years ago

Dear Linda Glasgal, Thank you for your review, we sent you an email on the day your order left our warehouse 30th November. we are sorry if you did not receive it. We have checked the Tracking number and their appears to be a fault, we will report the problem tomorrow and hope to confirm later in the day the problem has been fixed. Kind Regards John Okell

Posted 8 years ago

Laughing Hens is rated 4.7 based on 9,289 reviews