Laughing Hens Reviews

Name: Laughing Hens
Address: The Croft StablesStation LaneGreat BarrowCheshire, Chester
Rating: 4.71

4.7 Rating 9,281 Reviews

93 %

of reviewers recommend Laughing Hens

4.7

Based on 9,281 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Laughing Hens:

Your online shop for all your knitting and crochet needs.

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Laughing Hens 5 star review on 13th June 2025

DR HEATHER R PRSTWICH

1018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would like better communication about when order was sent, a tracking number and when to expect it. Ordering was very easy.”

Helpful Report

Posted 8 years ago

Dear Sylvia Sears, Thank you for your request for better communications. We are not sure if you saw our email to you sent on the day your order was despatched on 29th November at 17.28hrs. Your order was sent by Royal Mail 1st Class Airmail service as per our Terms and Conditions and you are welcome to up grade the postage service to a Tracked one when you are in the Check Out. We expect international parcels to leave UK within 48 hours but regret it is not possible to find out the speed of service provided by the postal Service in customers own countries. Thank you for comments that you found our website easy to use. Please let us know if there is anything else we can help you with. Kind Regards John Okell

Posted 8 years ago

“Hi Laughing Hens, I still waiting for my yarn to be delivered. If you have a chance, could you please to check how far it from me. Thanks a lot, Kindly regards, Marina”

Helpful Report

Posted 8 years ago

Hello Marina. We apologise for the delay. Your order was dispatched on 21.11. Please check your email as further information has been sent. Kind Regards, Joanna.

Posted 8 years ago

“Usually very good but there was a dead caterpillar on the ball of wool which had obviously been eating it so had to return it. Not had this problem before.”

Helpful Report

Posted 8 years ago

We are very sorry about this, we have never has this happen before! The ball was returned and we issued a refund. We are always happy to exchange yarn with free delivery.

Posted 8 years ago

“On my last three orders from Laughing Hens I've had the same problem. I've been sent an e-mail stating that something is out of stock and that the item will be sent in a week. I've than heard nothing for several weeks and have then had to contact them to find out what's going on. The items have arrived eventually but it seems that their original e-mail is a standard one and that they actually have no idea when the items will arrive. This lack of communication about a realistic delivery date is particularly frustrating. They also take money from my credit card as soon as they receive my order even though they know the items aren't in stock, which I find unacceptable. After these three bad experiences, I won't be ordering from them again.”

Helpful Report

Posted 8 years ago

Hello Sue We apologise you were not happy with the service received from Laughing Hens. We send an email that says your order will be dispatched in a week as our average delivery time from our supplier is a week. We apologise that we were unable to fulfil your orders within a week due to delays from our suppler and understand our lack of communication on this occasion must be frustrating. As an apology we have set up a 10% discount to use on your next order. To apply the code enter your email address as a voucher code at checkout. Kind regards Joanna Laughing Hens

Posted 8 years ago

“I was very disappointed, having always had good service from them previously, I had placed an order on line and the payment did not go through so I received an email. I followed the advice on the email but they obviously dont check their answerphones or I would have received my good much earlier. It may be a one off , it may not....”

Helpful Report

Posted 9 years ago

Hello Sue, I am terribly sorry that your message to our office mobile was not picked up straight away as it suffers with bad reception. To apologies for the inconvenience we would like to offer you 10% off your next purchase. To apply your discount enter your email address as a voucher code at checkout. If there is anything else we can do please do not hesitate to contact us. Kind regards, Joanna Laughing Hens Tel: +44 (0) 1829 740903 Email: sales@laughinghens.com

Posted 9 years ago

Laughing Hens is rated 4.7 based on 9,281 reviews