I made my order in early January and got a reply saying would be approx 10 days. After a couple of weeks I sent an email to enquire about my order but did not receive a reply. A couple of days later I telephoned. The lady said she had not replied as she was waiting to hear back from Rowan. Once she had she would email me. I finally received my order on the 16th Feb. Waiting was not a problem but not being kept informed was. Payment had been taken it was a substantial amount and I was concerned my order had been either overlooked or gone astray. Sorry but this was not up to your usual standards .