Laughing Hens Reviews

Name: Laughing Hens
Address: The Croft StablesStation LaneGreat BarrowCheshire, Chester
Rating: 4.71

4.7 Rating 9,281 Reviews

93 %

of reviewers recommend Laughing Hens

4.7

Based on 9,281 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Laughing Hens:

Your online shop for all your knitting and crochet needs.

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Laughing Hens 5 star review on 13th June 2025

DR HEATHER R PRSTWICH

1018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipping takes forever!”

Helpful Report

Posted 6 years ago

“I was disappointed to find a knot in the yarn where it must have broken before it was wound and sent. I'm making socks so that's not great. I was given £1.94 refund (10%) but I don't think that is really adequate. A shame because otherwise it's quite nice wool. My instruction to leave the parcel with a neighbour if I was out was also ignored which caused inconvenience. I had to go to the City parcel office to collect my purchase and join the back of a very long queue.”

Helpful Report

Posted 6 years ago

“I still have not receveid my order! It has been weeks. Even though costumer service was friendly, I am still awaiting my yarn.”

Helpful Report

Posted 6 years ago

“I ordered some wool and a pattern and needles for a project in early December, but only the pattern and needles arrived with a note that the wool would follow after a week... it’s mid January and no sign of the wool and no email updates to keep me informed of what the problem is, just lots of marketing emails trying to sell me more projects and different wools , which is pretty irritating.”

Helpful Report

Posted 6 years ago

“The yarn was just thrown into a postage bag with no thought what so ever. If the bag had of been ripped during transit the yarn would have been ruined.”

Helpful Report

Posted 6 years ago

“I am very disappointed on how lon it is taking to have something shipped to Canada I ordered items on October 3rd and i stll hsve not received my parcel. I have ordered other items that were shipped from China and it arrived in less than 10 days!”

Helpful Report

Posted 6 years ago

“My goods were ordered on the 18th September and I still haven't received them a month later. The tracking number states that the goods are still in transit...so who knows when or if I will even receive them. No-one seems to know why they are takings long, and I still don't have a ETA.”

Helpful Report

Posted 6 years ago

Hello Tracey, We apologise your parcel was lost by DPD this does happen on the very odd occasion. We have resent your order. I apologise for the inconvenience.

Posted 6 years ago

“I received the order quickly. But I have returned most of the yarn. I have emailed Laughing Hens, but haven't had a reply. Don't think I'll bother again”

Helpful Report

Posted 6 years ago

Hello I apologise your email was missed, please check your inbox as we have now responded and resolved the issued.

Posted 6 years ago

“Part of my order arrived promptly and the balance was expected within a week. Laughing hens took all the money for the order with the first shipment. It is now almost 3 weeks since I placed the original order and there have been no updates and no reply to e-mail. Not sure I can ever expect to see my yarn or my cash.”

Helpful Report

Posted 6 years ago

We apologise for the delay. The outstanding yarn was dispatched on 10/03 please let us know if it is yet to arrive.

Posted 6 years ago

“Sent yarn from two different dye lots. Did correct mistake by sending same dye lot to replace initial balls but slow to correct error. Yarn also has many knots in the balls.”

Helpful Report

Posted 6 years ago

Hello Paul I apologise you were sent mixed dye lots, this should not have happened. You are welcome to return the yarn to us using your free returns label, we will happily refund or exchange.

Posted 6 years ago

“My 4 skeins (of the same color) were of different dye lots. In my very extensive online yarn-buying experience, it's the first time that seller did not notify of mismatched dye lots prior to shipping. Very disappointing!”

Helpful Report

Posted 7 years ago

We apologise mixed dye lots have been sent in error. We aim not to sent mixed dye lots unless agreed by the customer. We apologise for our mistake on this occasion, you are welcome to return the needles to us using the free returns label on your invoice.

Posted 7 years ago

“My 4 skeins of yarn were of 2 different dye lots, with noticeable difference. No self respecting yarn merchant sells different dye lots without contacting the customer first. I’ll be very reluctant to buy from them again.”

Helpful Report

Posted 7 years ago

“delayed order with no notification for a month after original order confirmed - until queried”

Helpful Report

Posted 7 years ago

Hello Chrys. We apologise for the delay, Your order was dispatched on 02/05. Please check you email so we can ensure your order arrives.

Posted 7 years ago

“In this day and age I don't expect to be able to order and pay for yarn that is showing in stock only to be told a day later that it's no longer in stock. Shall not be using this site again and should have taken more heed of the previous reviews.”

Helpful Report

Posted 7 years ago

We apologise that on this odd occasion our stock levels were incorrect.

Posted 7 years ago

“I placed my order on April 5th, and received a confirmation email stating they'll ship it in 1-2 business days. On April 18th I emailed to ask how soon I can expect it. April 20th they replied that they will now ship my order, no explanation for why they took so long. When I asked if they could expedite it, since they took two weeks prior to shipping, they said no, because I was in the US. I received my order April 28th, more than three weeks after I placed it. Be prepared to wait a long time for your yarn!”

Helpful Report

Posted 7 years ago

Hello. We apologise for the delay as you are based in the US orders take a little longer to arrive. Orders generally arrive within 10 working days. On the odd occasion US orders take up to a month to arrive.

Posted 7 years ago

“Its been a month since it was shipped and still has not arrived.”

Helpful Report

Posted 7 years ago

Hello. We apologise for the delay as you are based in the US orders take a little longer to arrive. Orders generally arrive within 10 working days. On the odd occasion it does take up to a month for orders to arrive.

Posted 7 years ago

We have just picked up your review. Please send us an email to Sales@laughinghens.com if your order is yet to arrive. We apologise for the delay. Kind regards Joanna Laughing Hens

Posted 7 years ago

“I cannot get anyone to reply to my emails regarding the shipping of my purchase.”

Helpful Report

Posted 7 years ago

Hello. We apologise for the delay responding to your email, as you are based in the US orders take a little longer to arrive. Orders generally arrive within 10 working days

Posted 7 years ago

“Delivery information should be improved. I have ordered the goods from your site several times but it is the first time that the package was sent with the insufficient information on the package inspite of the full information that i offered. No full address and no phone number on the package. I had to call many places to trace my package.”

Helpful Report

Posted 7 years ago

“I ordered a crochet patterns for ladies book and you sent a babies pattern book, both are King Kole. I have yet to return it”

Helpful Report

Posted 7 years ago

Hello. We apologise for the delay as you are based in the US orders take a little longer to arrive. Orders generally arrive within 10 working days.

Posted 7 years ago

“I ordered 2 sets of Addicrasy flex I flip needles in a US size 3. I received only one set. I sent them a photo of what came out of the package and asked them if they sent the needles in 2 separate packages. I haven't heard from them yet? I opened package on March 3 and on March 3 I sent the Email with photo of what I found. The bill says they charged me for 2 sets, but I only received one. I did order 2 sets. I'm afraid if this doesn't get resolved I'm going to have to update all the knitters about Laughing Chickens. I hope it gets resolved. Maybe they were sent in two packages .”

Helpful Report

Posted 7 years ago

We apologise for the issue. We have directly send you an email and wish to resolve this.

Posted 7 years ago

Laughing Hens is rated 4.7 based on 9,281 reviews