Laughing Hens Reviews

Name: Laughing Hens
Address: The Croft StablesStation LaneGreat BarrowCheshire, Chester
Rating: 4.71

4.7 Rating 8,505 Reviews

93 %

of reviewers recommend Laughing Hens

4.7

Based on 8,505 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Laughing Hens:

Your online shop for all your knitting and crochet needs.

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Laughing Hens 5 star review on 30th April 2024

884

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“sent wrong size knitting needles, and no reply from email I sent concerning same”

Helpful Report

Posted 6 years ago

We apologise for the delay getting back to you. The correct needles were dispatched on 30th Aug,

Posted 6 years ago

“It was a postal thing. I paid for track n trace and gave delivery instructions for the courier. The package had a no. which also seemed to apply to other orders in other countries, Laughing Hens seen unable to explain this. It's not the first time it's happened. My package finally arrived but was taken to our Post Shop and i had to collect it the next day. Nothing about this order, except the wool, has been satisfactory. A proper explanation would go a long way. It seems as though the days of easy ordering from Laughing Hens may be over, I do hope not, I've asked yet again for an explanation, we'll see.”

Helpful Report

Posted 6 years ago

Hello Valerie. We apologise you were not happy with the delivery of your order. We have to put trust in Royal Mail that orders will be delivered safely . Your order was sent tracked and signed as requested. Kind Regards, Joanna Laughing Hens

Posted 6 years ago

“The 3 ply wool I recently received was 2 ply.”

Helpful Report

Posted 6 years ago

“I had waiting 1 month for my order in stock on the website but finally, not really in stock”

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Posted 6 years ago

“Whilst I love the Addi needles and have no complaint there, when I placed the order, there was apparently stock available. Shortly after I received an email stating that one item had been sent but the other was out of stock. I prefer to be told the truth”

Helpful Report

Posted 6 years ago

We apologise you were able to over order without being informed of a delay. we have now changed out settings to show the stock levels and inform customers of delays. As requested we have refunded the delayed needles. We apologise for the inconvenience.

Posted 6 years ago

“No information given about delay from order made on 5th April. No apology for delay. No replies to emails.”

Helpful Report

Posted 6 years ago

We apologise for the long delay. Your order was completed on 13/06. We have been slow to receive some stock from our suppliers, the issue has not been resolved. Kind Regards Joanna Laughing Hens

Posted 6 years ago

“the wool ordered took about 2 months to arrive despite the website saying it was available when the order was placed.”

Helpful Report

Posted 6 years ago

We apologise for the long delay to complete your order. We have been slow to receive some stock from our suppliers. This has now been resolved. your order was complete on 13.06.

Posted 6 years ago

“In spite of all of my order being available according to the website I did only receive part of it, and there is a complete lack of communication as to when I can expect it to be delivered. Furthermore you have charged me also for the non-delivered items, which in no way is an acceptable procedure for what turns out to be an open-end delivery.”

Helpful Report

Posted 6 years ago

“I tried to order 2 balls of the same yarn but your site would just not register 2. So I had to do two separate orders and pay the extra delivery charge”

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Posted 6 years ago

“I received an email several days ago that said my order was shipped. I still have not received it.”

Helpful Report

Posted 6 years ago

“Yarn have not yet not arrived; also still waiting for customer service concerning sold out yarn , which resulted in stock once put in basket. I returned message for wish of replacement, never got any answer and order was sent without replaced yarn, no refund for the missing yarn yet”

Helpful Report

Posted 7 years ago

“I made an order on March 18th. Some days later an email arrived to say that my order was due the following week. After a couple of weeks I emailed requesting information on the order and part of it was delivered about three days afterwards. I'm told the rest will follow when stocks are replenished but I'm not sure why I was encouraged to order if the yarn wasn't available”

Helpful Report

Posted 7 years ago

“Have not yet received! Ordered March 9 & today is March 20, 2017”

Helpful Report

Posted 7 years ago

“Very disappointed. My order took quite a while to arrive and when it did the yarn was not the colour I had ordered. I returned the yarn the next day asking for a refund or exchange. Two and a half weeks later I am still waiting for a response. I have emailed twice asking for an update but have received only silence in return. I can accept that the return might have got lost in the post but I would have expected at least an acknowledgement of my email. Poor service. I am now re-ordering from someone else and will not use Laughing Hens again.”

Helpful Report

Posted 7 years ago

“I have NOT receiver the Magasin I have I have NOT recieved the Rowan Magasin yet”

Helpful Report

Posted 7 years ago

We apologise for the delay. At the time your ordered the patten book was out of stock. You were notified of the weeks delay this before the order was placed. Your order was dispatched on 03.03.

Posted 7 years ago

“I have not recived my order yet. I ordered in on Feb 9.”

Helpful Report

Posted 7 years ago

Hello Mona, Your order was dispatched on 17.02. There was a delay dispatching your order due to one of the yarns you ordered being out of stock. You were notified of this before placing your order and it was confirmed via email after your order was placed. Kind regards Joanna

Posted 7 years ago

“I made my order in early January and got a reply saying would be approx 10 days. After a couple of weeks I sent an email to enquire about my order but did not receive a reply. A couple of days later I telephoned. The lady said she had not replied as she was waiting to hear back from Rowan. Once she had she would email me. I finally received my order on the 16th Feb. Waiting was not a problem but not being kept informed was. Payment had been taken it was a substantial amount and I was concerned my order had been either overlooked or gone astray. Sorry but this was not up to your usual standards .”

Helpful Report

Posted 7 years ago

We apologise you were not happy with the service received on this particular order. Our suppliers give us very little information as to when yarn is due in stock and we appreciate how frustrating this can be.

Posted 7 years ago

“I received this request for a review before receiving my order. I have heard now that my order has not been shipped yet and what I ordered is actually out of stock. I had really expected and hoped to have received my order by now, not a notice that it hasn't been shipped.”

Helpful Report

Posted 7 years ago

“Ordered on 10th of January today is 22nd and the pattern has not yet arrived.”

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Posted 7 years ago

We apologise for the delay. Your order was dispatched on 18/01. As you order is being sent to France it may take about a week to arrive.

Posted 7 years ago

“Sufficient stock was not available (and line discontinued), despite personal reassurance that it was available, in my pre-ordering call. I only found out when I called LH a week later to query the delivery. Quick refund however. One of 2 patterns also not available, despite website indicating both were available.”

Helpful Report

Posted 7 years ago

Laughing Hens is rated 4.7 based on 8,505 reviews