Laughing Hens Reviews

Name: Laughing Hens
Address: The Croft StablesStation LaneGreat BarrowCheshire, Chester
Rating: 4.71

4.7 Rating 9,281 Reviews

93 %

of reviewers recommend Laughing Hens

4.7

Based on 9,281 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Laughing Hens:

Your online shop for all your knitting and crochet needs.

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Laughing Hens 5 star review on 13th June 2025

DR HEATHER R PRSTWICH

1018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor delivery. I had to call them to chase my order and was told it had been overlooked. If I had not chased I may well be still waiting for it.”

Helpful Report

Posted 7 years ago

Your order was dispatched the day after you ordered. I apologise you were not happy with our service.

Posted 7 years ago

“The books have no information as to how to get started. Because I have other knitting machines I have been able to accomplish by trial and error.”

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Posted 7 years ago

“Wrong ply wool sent have returned,still have not received the right one, have rung twice still waiting over a week. Not happy.”

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Posted 7 years ago

We apologise for our mistake.

Posted 7 years ago

“Delivery took far too long”

Helpful Report

Posted 7 years ago

We apologise you were not happy with the delivery time. Your order was delivered within 3 days of ordering.

Posted 7 years ago

“Too long to arrive”

Helpful Report

Posted 7 years ago

Hello. We apologise for the delay as you are based in the US orders take a little longer to arrive. Orders generally arrive within 10 working days.

Posted 7 years ago

“I ordered this yarn along with the pattern for a fairisle blanket, but the pattern, which when I ordered it failed to turn up, even though it was mentioned on the order slip. I have only recently opened my parcel as I had a project to finish before hand. Please can someone check it out.”

Helpful Report

Posted 7 years ago

“My order delayed by 3 weeks over the Christmas period as my items were out of stock, I was offered a refund soon after ordering but was told the items would be in stock within a week so thought I’d wait. When I did finally receive it and start knitting I found I have skeins from two different colour lots. Now my project that has taken many hours work is marred by a strange subtle colour change. I’ll be buying my yarn elsewhere in future.”

Helpful Report

Posted 7 years ago

“I like Laughing Hens - their site is full of lovely yarns & patterns; however, communication about delivery times is terrible. My order took almost 3 weeks to arrive, with so few updates, that I needed to chase them. This is not the first time that this has happened. Please LH if you haven't got the stuff, please keep up a regular narrative with your customers.”

Helpful Report

Posted 7 years ago

“I still haven't received my order!”

Helpful Report

Posted 7 years ago

“Well the order was dated on the 24th of November and I stiil don't have my magazine.”

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Posted 7 years ago

“I still have not received my order and when I click on the tracking link it does not have a tracking number so I can’t figure out when it is arriving. Frustrating.”

Helpful Report

Posted 7 years ago

“Order never arrived. Wouldn't resolve anything until 2 weeks later. Then it was too late for me to get the goods in time. Disappointed with customer service.”

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Posted 7 years ago

“Did not get the poncho pattern I ordered.”

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Posted 7 years ago

“Tried to contact customers service, get no answer. Twice promise of discount; fedelity points and review, non applyable to coming purchase.”

Helpful Report

Posted 7 years ago

Hello Ingrid, I apologise you had had trouble with your discount. Please email Sales@laughinghens.com and we will work to resolve your issue. Kind regard, Joanna, Laughing Hens

Posted 7 years ago

“sent wrong size knitting needles, and no reply from email I sent concerning same”

Helpful Report

Posted 7 years ago

We apologise for the delay getting back to you. The correct needles were dispatched on 30th Aug,

Posted 7 years ago

“It was a postal thing. I paid for track n trace and gave delivery instructions for the courier. The package had a no. which also seemed to apply to other orders in other countries, Laughing Hens seen unable to explain this. It's not the first time it's happened. My package finally arrived but was taken to our Post Shop and i had to collect it the next day. Nothing about this order, except the wool, has been satisfactory. A proper explanation would go a long way. It seems as though the days of easy ordering from Laughing Hens may be over, I do hope not, I've asked yet again for an explanation, we'll see.”

Helpful Report

Posted 7 years ago

Hello Valerie. We apologise you were not happy with the delivery of your order. We have to put trust in Royal Mail that orders will be delivered safely . Your order was sent tracked and signed as requested. Kind Regards, Joanna Laughing Hens

Posted 7 years ago

“The 3 ply wool I recently received was 2 ply.”

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Posted 7 years ago

“I had waiting 1 month for my order in stock on the website but finally, not really in stock”

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Posted 8 years ago

“Whilst I love the Addi needles and have no complaint there, when I placed the order, there was apparently stock available. Shortly after I received an email stating that one item had been sent but the other was out of stock. I prefer to be told the truth”

Helpful Report

Posted 8 years ago

We apologise you were able to over order without being informed of a delay. we have now changed out settings to show the stock levels and inform customers of delays. As requested we have refunded the delayed needles. We apologise for the inconvenience.

Posted 8 years ago

“No information given about delay from order made on 5th April. No apology for delay. No replies to emails.”

Helpful Report

Posted 8 years ago

We apologise for the long delay. Your order was completed on 13/06. We have been slow to receive some stock from our suppliers, the issue has not been resolved. Kind Regards Joanna Laughing Hens

Posted 8 years ago

Laughing Hens is rated 4.7 based on 9,281 reviews