Anonymous
I only wanted two pairs of knitting needles in stainless steel. I was sent two pairs in bamboo and then when I called to point out what had happened the member of staff told me I had been sent more "expensive" needles as if that made everything ok. I understand it was human error but not sure how relevant being sent more expensive needles was as they were still wrong. However they did apologise (eventually) and put it right.
4 years ago
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