“I have given this company a three star review simply because the customer service was extremely poor.
On the positive I ordered over $450 worth of yarn and am extremely happy with the quality of the products and the shipping.
On the negative I noticed after I placed my order that I would receive a 10% discount if I joined the mailing list, I immediately joined the mailing list and then emailed laughing hens and asked them to apply the 10% discount to my large order. Given the fact that I had ordered less than 24 hours before and they had yet to ship the product I felt this would be fine. I run a online business myself and have often applied discounts after the order has been received and even after it has been shipped. They informed me they could not apply the discount even though I emailed them twice after that requesting it and not understanding why it could not be applied.
I feel that this kind of customer service is extremely shortsighted, sure you got that extra 10% of my money but am I ever going to order from this company again? I don't know.”
“The needles were just what I wanted and good quality. They arrived quickly, correctly addressed, and well wrapped. The only slight criticism I have is that the short DPN needles were presented in a plastic case designed for long DPNs so they weren't easy to extract and not an attractive case for long-term storage..”
“It was great to actually speak to a knowledgeable member of staff in person, who was able to advise me on my purchase. The King Cole dk merino wool was just perfect for the pattern I selected. Thank you so much, I shall certainly order again with Laughing Hens.Thank you for your help and expertise.”