Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.62

4.6 Rating 2,841 Reviews

91 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,841 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

Write Your review

Tell us how Lakeland Furniture made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lakeland Furniture 5 star review on 29th April 2025

1593

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Came in good condition, and by a very good delivery driver”

Helpful Report

Posted 1 year ago

Good Morning Richard, Thank you for the feedback and rating you have given after receiving your order. I am pleased the product arrived in good condition, along with a very good delivery driver. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Parasol Slightly smaller than 2m but description does state sizes are approx. When I ordered parasol there was a promo code to get a cover for one pound. I used this but never got cover. I E.Mailed Lakeland to ask why this was invalid while still advertised if they had none left but no reply Also didn’t receive parasol from Lakeland but from Discount Stock Outlet”

Helpful Report

Posted 1 year ago

“The parasol is a perfect replacement for our old one, nice and easy to adjust , and to raise and lower”

Helpful Report

Posted 1 year ago

Good Morning Angela, I am pleased you are happy with your new Parasol and you have found it to be nice and easy to adjust and raise and lower. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“just right”

Helpful Report

Posted 1 year ago

Good Morning Betsy, Thank you for taking the time to leave a 5*rating after receiving your order. I am pleased you have found it to be just right. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Chairs as described. However paid for next day delivery. Waited in all day did not arrive. 2 day delivery charged £4.99 extra for nothing”

Helpful Report

Posted 2 years ago

Good Morning Robert, Thank you for the feedback you have given after receiving your order. I am sorry to read that you had paid for the next day delivery service but it was not delivered the next day. I have informed the support team and they will be refunding you the £4.99 to you. This should take 3-5 working days. I hope this information helps. Any queries then please do let the team know at support@lakeland-furniture.co.uk where they will be happy to help. Kind regards Sam

Posted 2 years ago

“I purchased a red acrylic stool from Lakeland and it was a fantastic stool. I needed some after sales care, and reached out to Lakeland, speaking to a fantastic and extremely helpful person I believe to be called Natalie (the purchase was around 2 months ago, I've just been so busy so this is the first chance I have had to write this review) but the service from Natalie and Lakeland and their quality of product is FANTASTIC and I am super happy with my purchase, I plan to make several more. 5 stars from me, and if you could pass on my best regards to Natalie too. God Bless.”

Helpful Report

Posted 2 years ago

Good Morning Graham, Thank you for the wonderful feedback you have given after receiving your bar stools. I am pleased you are happy with the product and service you received from Natalie, I have forwarded the message to her already. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 2 years ago

“Great product n swift delivery. One item was missing but a single email to their customer service and it arrived the next day. Cannot fault them great service.”

Helpful Report

Posted 2 years ago

Good Morning Richard, Thank you for the feedback and 5*rating after receiving your order. I am sorry to read that an item was missing but I am pleased the team rectified this for you swiftly. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 2 years ago

“Gave top marks for my purchase . Great customer service . And the bar stools I purchased are lovely .”

Helpful Report

Posted 2 years ago

Good morning, Thank you for the amazing feedback and 5*rating you have given after receiving your new bar stools. I am pleased you received great customer service and you have found the bar stools to be lovely! Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 2 years ago

“Excellent quality and professional customer service. Outstanding company.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for taking the time to leave a 5*rating after receiving your order. I am pleased you found the product to be excellent quality and you received professional customer service too! Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 2 years ago

“Looks very good sunshade. Very happy with it so far. It is sturdy and can tilt and has an easy wind up mechanism. In fact I am going to order another one.”

Helpful Report

Posted 2 years ago

Good Morning Gillian, Thank you for the feedback and 5*ratings you have given after receiving the Parasol. I am pleased you are very happy with your order, so much so you will be ordering another. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 2 years ago

“""”

Helpful Report

Posted 2 years ago

Good Morning Alexander, Thank you again for the rating you have given after receiving the Henley parasol. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 2 years ago

“""”

Helpful Report

Posted 2 years ago

“Very impressed with the quality and the crank is so much easier than a pulley”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for taking the time to leave a 5*review after receiving your order. I am pleased you have found the parasol to be good quality! Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 2 years ago

“Great service delivered in 2days and very happy and excellent quality..”

Helpful Report

Posted 2 years ago

Good Morning Denise, Thank you for taking the time to leave a 5* review after receiving your order. I am pleased it arrived swiftly and you are very happy with it and the quality too! Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 2 years ago

“Nice sturdy parasol although I couldn't reach the tilt mechanism as it's too tall. Also because it is so high the sun shines in underneath. We had to saw a short length off the bottom pole to bring the height down then it was fine.”

Helpful Report

Posted 2 years ago

Good Morning Andrea, Thank you for taking the time to leave a 5*rating after receiving the parasol. I am pleased you have found it to be nice and sturdy. Unfortunately altering the product makes the warranty void, we just wanted to inform you of this incase you were not aware this would happen. If you do have any queries then please do not hesitate to contact the team at support@lakeland-furniture.co.uk where the team will be happy to help. Kind regards Sam

Posted 2 years ago

“Great parasol. Good quality and couldn`t be easier to assemble.”

Helpful Report

Posted 2 years ago

“Happy with my patio umbrella and stand. Would have been nice to have a tie for the umbrella when not in use and a cover. However I am pleased with my purchase ....... I will make a cover myself !”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for the feedback and rating you have given after receiving your order. We do have the covers but they do need to be purchased separately off the website. You can find them here > https://www.lakeland-furniture.co.uk/catalogsearch/result/?q=parasols+covers Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 2 years ago

“Speedy efficient service, ordered them at lunchtime online, spoke to a very polite call handler and we picked them up 2 hours later at the warehouse, very pleased with the product and the service.”

Helpful Report

Posted 2 years ago

Good Morning Steven, Thank you for taking the time to leave a 5*review after receiving your order at the warehouse. I am pleased you are happy with the product and service you received. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 2 years ago

“A cord to tie around the parasol would be useful.”

Helpful Report

Posted 2 years ago

“Parasol very nice although had to cut 8” off pole as it was too high.No problem with that.Worth the cost and delivery was fast.Thanks Lakeland.”

Helpful Report

Posted 2 years ago

Good Afternoon Michael, Thank you for the feedback and 5*rating you have given after receiving the Parasol. I am pleased you have found it to be worth the cost. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 2 years ago

Lakeland Furniture is rated 4.6 based on 2,841 reviews