Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.63

4.6 Rating 2,885 Reviews

92 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

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Lakeland Furniture 5 star review on 19th March 2025

1596

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Office chair arrived on time as promised. Quite a lot of assembly required and instructions were very very basic but the chair went together OK and is comfortable. For the price paid very good value.”

Helpful Report

Posted 5 years ago

Good Morning to you Nick, Thank you for the feedback and rating you have given after receiving your new chair. I am pleased you have found the chair to be comfortable for you and good value also. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new chair onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 years ago

“Lovely chairs, fit perfectly under a kitchen island. They are stylish and look more expensive than they are! The instructions are not totally straightforward but with a bit of time they are relatively easy to put together! Would buy again.”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for the wonderful feedback you have given after receiving your new chairs. I am pleased you have found them to be perfect and fit perfectly under your kitchen island. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new chairs onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 years ago

“The chairs I ordered arrived exactly on time but unfortunately the packaging was damaged when they arrived. After being asked to check the item by the delivery driver before he left I realised one of the chairs were damaged, so he took them back. I rang the number on the website to find out what I should do but was told any queries with orders could only be handled via email. My email was responded to very quickly and I was told a replacement would be sent out to arrive the next day. I did not receive a confirmation email or tracking number for this so emailed again but was assured it would arrive the next day and was given a tracking number. Unfortunately the tracking number did not work so I emailed again but did not receive a reply. I emailed again the next morning as I needed to know if the item would be delivered due to not being available another day. An advisor responded but told me due to a problem with the courier not collecting any of their items the previous day, I would not be receiving my item when expected. I asked for a refund, which was issued in full straight away along with an apology. It’s a shame as the chairs did look nice and if there hadn’t been a problem with the courier I would of happily excepted an exchange. The only thing I would fault is there is only an option to email regarding any issues, which is quite long winded when you need to respond or expect a response from them. So being able to have the option to ring would be a lot easier.”

Helpful Report

Posted 5 years ago

“Good delivery and stools were as described and easy to assemble. Only disappointment was that I could have purchased same in B&Q for a cheaper price.”

Helpful Report

Posted 5 years ago

Good Afternoon to you Ken, Thank you for the feedback you have given after receiving your new bar stools and the rating also. I am pleased they arrived promptly and you found them easy to assemble. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new bar stools onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 years ago

“The stools are lovely and very easy to assemble. It is a shame that one ob the bases came already with a mark”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for the feedback you have given after receiving your new bar stools. I am sorry to read that one base was marked therefore can I ask you to email our support team at support@lakeland-furniture.co.uk where someone will help rectify this for you. Please include an image of the mark. If you are then fully satisfied and would like to post an image of your new bar stools onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 years ago

“finished product looks good, delivery very fast but only informed us of delivery a few hours before it arrived. instructions didn't mention how to assemble the plastic covers for the base attachment to the chair and consequently we put them on the wrong way and they broke!”

Helpful Report

Posted 5 years ago

Good Morning, I am sorry to read that the plastic collars have broke. If you have not done so already can you please email our support team at support@lakeland-furniture.co.uk where someone will be happy tp help you further. When you are fully satisfied feel free to post an image of your product onto our Facebook Page https://www.facebook.com/lakelandfurn/ and we will forward you a £10 Gift Voucher for doing so. Kind regards Sam

Posted 5 years ago

“found an indentation on rear of barstool seat”

Helpful Report

Posted 5 years ago

Good Morning Paul, I am sorry to see you found an indentation on the bar stool and I do apologise about this. Would it be possible for you to email our damages team at support@lakeland-furniture.co.uk along with the image and someone will get back to you as soon as possible. Hopefully we can get this resolved today. Sincere apologies again for the inconvenience this has caused you. Kind regards Sam

Posted 5 years ago

“I am very pleased with the office chair I bought last week, but it was sent with the wrong numbers of screws so we didn't have enough long ones (only 4 were provided).. I tried putting it together with the short screws provided but the back of the chair fell off after a couple of days. My husband found some longer screws in his tool box, sawed them down to the correct length and swapped them over where necessary. The chair is fine now.”

Helpful Report

Posted 5 years ago

Good Afternoon to you Ruth, I am sorry to read that the chair was delivered with the wrong fixings and you had to use some your husband had. Please do not hesitate to contact our support team at support@lakeland-furniture.co.uk where someone will be happy to help you further and send the correct fixings to you. Sincere apologies for the inconvenience this has caused you. Kind regards Sam

Posted 5 years ago

“Great dining chairs for the price!! Haven't put them together yet as decorating.”

Helpful Report

Posted 5 years ago

Good Morning, I am pleased you are happy with your dining chairs and I would like to Thank you for the feedback you have given and the rating also. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your dining chairs when they have been assembled onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 years ago

“Nice bar stool. Instructions were misleading but we worked it out. Taller than most stools but that's what I wanted. Pleased with purchase.”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for the wonderful feedback and rating you have given after receiving your new Bar Stools. I am pleased you have found them to be nice stools. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new bar stools onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 years ago

“Well packaged...high quality and very durable..will.highly recommend”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for the wonderful feedback and rating you have given after receiving your new product. I am pleased you found the product to be well packaged, high quality and very durable. Please do feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your product onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 years ago

“Our initial chair was not delivered and declared as lost but Lakeland quickly delivered a new product very quickly! The chair is of ok quality - not great but will do for the purpose intended”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for the feedback you have given regarding the delivery and the product. I am sorry to read that your product went missing in transit but I am pleased that our support team rectified this swiftly for you. If you do have any problems with the product then please do not hesitate to contact us again and the support team will be happy tp help you. Kind regards Sam

Posted 5 years ago

“We are however still awaiting your feedback re our defective items.”

Helpful Report

Posted 5 years ago

Good Morning Margaret, Thank you for the feedback you have given after receiving your items. Looking into this further today I have been informed that the support team dealt with the issue yesterday and hopefully you will be fully satisfied once you have received the parts. If you do have any further problems do not hesitate to contact them again and they will be happy tp help. Kind regards Sam

Posted 5 years ago

“office chair now made up, cost £30. A big help to me as I have a very painful right hip. So, will help anyone disabled, can also move above the kitchen easily- helpful. Comfortable to sit on, cushions now not needed, you just have to adjust to sitting on the chair and make sure you are safely anchored.”

Helpful Report

Posted 5 years ago

Good Afternoon, I am pleased to read you are very happy with your new office chair and you have found it to be very helpful for you. Thank you for the great feedback and rating you have given. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new office chair onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 years ago

“I bought a 'big chair' i.e. a barstool that has a proper back. It was quite hard to assemble, but I am 66 and kind of weak, but it is amazing and I am very pleased with it.”

Helpful Report

Posted 5 years ago

Good Morning Kathy, Thank you for the feedback you have given after receiving your bar stool. I am pleased you have found it to be amazing and you are very pleased with it. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new bar stool onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 gift voucher for you to use on your next order with us. Kind regards Sam

Posted 5 years ago

“Sturdy bar stools. Easy to put together. A good idea, would be to offer legs in two different size . Obviously there’s no adjust lever up and down to suit on this design. These are for my centre island. They are a little bit to high. The seat area is comfortable and well padded. Hope i can use them to the best advantage like the ones I threw out. Not sure a taller person would feel comfortable. Just hoping I haven’t wasted my money. They look good but want to use them. There’s not a lot of leg room.”

Lakeland Furniture 4 star review on 24th September 2019

Helpful Report

Posted 5 years ago

Good Morning Angela, Thank you for the feedback and rating you have given after receiving the Moritz Bar Stools. Please do not hesitate to contact our support team regarding the height at support@lakeland-furniture.co.uk where someone will be happy to help you further. For posting the image here of your new bar stools I shall be forwarding you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 years ago

“Ordered a garden parasol. Arrived quickly and reasonably pleased with it so far. Only downside was the finish of the fabric as lots of loose threads hangin at the edges.”

Helpful Report

Posted 5 years ago

Good Morning, I am sorry you found the parasol to have some threads hanging at the edge of the parasol on delivery. Please do not hesitate to contact our support team at support@lakeland-furniture.co.uk regarding this and they will be happy to help. If you are then fully satisfied and would like to post an image of your parasol in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 years ago

“I am pleased with my new Ghost chair despite two minor flaws in the production. I was not able to track this despite being given a number.”

Helpful Report

Posted 5 years ago

Good Morning, please do not hesitate to get in contact with the support team if you would like to speak to them regarding the two minor flaws and they will be happy to speak to you. The email address is support@lakeland-furniture.co.uk If you are fully satisfied and would like to post an image of your new chair onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 years ago

“Easy to assemble, good value, light and does the job”

Helpful Report

Posted 5 years ago

Good Afternoon, I am pleased to read you are happy with your order and you found the product easy to assemble, good value, light and does the job. Thank you for the great feedback and rating you have given. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 years ago

“These chairs are good and sturdy for us.”

Helpful Report

Posted 5 years ago

Good Afternoon Isobel, I am pleased to read you are very happy with your new chairs and you found them to be good and sturdy for you. Thank you for the wonderful feedback and rating also. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new chairs onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 years ago

Lakeland Furniture is rated 4.6 based on 2,885 reviews