Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.59

4.6 Rating 2,565 Reviews

90 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,565 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

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Lakeland Furniture 5 star review on 29th April 2025

1580

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Loved the easy to put together aspect of this. I also like the deep seat however the footrest doesn't protrude far enough out for those of us with shorter legs to reach under the seat and use comfortably. Luckily I purchased for specific and only occasional use so I will still be keeping the chair.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for taking the time to leave feedback after receiving your order. I am pleased you found the product easy to assemble and the seat to be deep too. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“The kitchen barstool look great, we easy to assemble and are as specified. I suspect they will mark easily being fabric and have therefore ordered covers. My mistake. Happy enough tho .”

Helpful Report

Posted 1 year ago

Good Morning Brenda, Thank you for the feedback you have given after receiving your order. I am pleased to read they look great and were easy to assemble too. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“I was sent the wrong base for the office chair, it was a gift so was late giving it which wasn't ideal. But I am happy with the product”

Helpful Report

Posted 1 year ago

Good Morning Clair, Thank you for the feedback you have given after receiving your order. I am sorry that you received the wrong base so it was late for a gift for someone. I am pleased however you are now happy with the product. If you do have any further problems then please do let the team know at support@lakeland-furniture.co.uk and they will be happy to help. Kind regards Sam

Posted 1 year ago

“Website was easy enough to use, and to place an order on. Delivery was quick 3 days FOC. Lakeland had been let down due to having the wrong items in the carton supplied from China. They responded very quickly and without equivocation to customer service need, we'll done.”

Helpful Report

Posted 1 year ago

Good Morning Agustin, Thank you for taking the time to leave feedback after receiving your order. I am sorry you received the wrong items but I am pleased that customer service helped rectify this swiftly and you are now satisfied with your order. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Our order was delivered promptly. Unfortunately, when we were assembling the breakfast stool, we noticed some scratches and a poor finish on the seat. We got in touch with Lakeland Support, explained the problem and sent some photographs. Lakeland Support immediately contacted us and we agreed to accept a replacement seat. It arrived the following day and our breakfast stool was assembled. Thanks to the Lakeland Support team and in particular Helen for enabling a satisfactory conclusion. Unfortunately, the problem negated the award of 5 Stars and next-day delivery but the follow-up actions demonstrated Lakeland's commitment to customer satisfaction. Well done.”

Helpful Report

Posted 1 year ago

Good Morning Sheila, Thank you for the great feedback and rating you have given after receiving your order. I am sorry to read that on the delivery of your new bar stools you found one seat to be damaged but I am pleased Helen helped resolve this swiftly for you and you are now happy with your new bar stools. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“We ordered 3 barstools. When they arrived one of the base plates was damaged. I took a photo, sent it to customer support. They offered a discount of £12.50 but I refused and asked them to send a replacement plate, which they did. Customer service were quick to respond and resolve the issue.”

Helpful Report

Posted 1 year ago

Good Morning Patricia, Thank you for taking the time to leave feedback after receiving your order. I am sorry to read that the base plates were damaged upon arrival but I am pleased to see the team organised a replacement and you are satisfied now with the product. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Purchased a pair of stools for use in my kitchen. These were delivered after a chase up so were delayed. The stools are fine and fit for purpose.”

Helpful Report

Posted 1 year ago

Good Morning David, Thank you for the feedback and rating you have given after receiving the bar stools. I am sorry to read that there was a delay in the items being delivered but I am pleased you have now found the stools are fine and fit for purpose. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Quick delivery chairs were fine but the legs weren’t that good as i think they have been sent back by someone else as the had brown parcel tape around them. So when i took tape off all the sticky stuff off the tape was still on legs,The legs came in a different box than they should have that was all mangled and ripped no instructions with them few scuff on legs i wanted to send back but the wife wanted to keep them so we did apart from them few issues not bad at all. Would i buy again probably.”

Helpful Report

Posted 1 year ago

Good Morning Jame, Thank you for the feedback you have given after receiving your order. I do apologise that you have found the legs to have scuffs on them. Can I ask if you have not done so already to please email the support team direct along with your delivery post code and images of the marks and a member of the team will be happy to help your further with this. The email is support@lakeland-furniture.co.uk I hope this information helps. Kind regards Sam

Posted 1 year ago

“good on first purchase.arrived next day.2nd purchase was supposed to be next day delivery arrived today 15.25pm.contacted lakeland furniture by email no response at all. very poor communication”

Helpful Report

Posted 1 year ago

Good Morning John, Thank you for the feedback you have given after receiving your order. I am sorry that the second box was not delivered on a next day service. If you would like to email the team at support@lakeland-furniture.co.uk along with your delivery post code they will look into this for you. I hope this information helps. Kind regards Sam

Posted 1 year ago

“Chair very comfy but had to file.down plastic bushes under seat were seat bolts connect to chair as bolts just did not reach far enough to connect to thread . Now sorted.”

Helpful Report

Posted 2 years ago

Good Morning Ron, Thank you for the feedback you have given after receiving your chair. I am pleased you have found the chair to be comfortable for you. If you do have any problems then please do let the team know at support@lakeland-furniture.co.uk where they will be happy to help. Kind regards Sam

Posted 1 year ago

“I had a problem with the first chair that I ordered (wrong size) so I called and they quickly arranged to send a replacement, it arrived the next day but it was the wrong item. I contacted them again via email and they arranged for another one to be sent the next day. I can't fault their customer service, fast and efficient.”

Helpful Report

Posted 2 years ago

Good Afternoon Becky, Thank you for taking the time to leave feedback after receiving your order. I sincerely apologise that you received the wrong size then the wrong item But I am pleased the support team rectified this quickly and you are happy with the product. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 2 years ago

“Great service very helpful when I called and delivery was the next day. The only thing that was missing which was frustrating was the instructions to put the stools together - they were not in the box”

Helpful Report

Posted 2 years ago

Good Morning Emma, Thank you for the feedback you have given after receiving your order. I am sorry to read the instructions were not in the box but if you would like to email the team at support@lakeland-furniture.co.uk along with the delivery post code or order number they can get one sent to you incase you need for future reference. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 2 years ago

“Really comfortable stylish chairs, complement our kitchen lovely. One did arrive with a mark, and the back of one chair doesn’t look level.”

Helpful Report

Posted 2 years ago

“My bar stool had a tiny hole in the back rest which looked as if it did not have enough material wrapped around it. I should have sent it back but I did not as I needed it to use immediately. I had a new hip and needed the stool to sit on so that my knees were below my hips. I was a bit disappointed in the tiny hole as I know it will become a bigger hole in time!”

Helpful Report

Posted 2 years ago

“Chairs as described. However paid for next day delivery. Waited in all day did not arrive. 2 day delivery charged £4.99 extra for nothing”

Helpful Report

Posted 2 years ago

Good Morning Robert, Thank you for the feedback you have given after receiving your order. I am sorry to read that you had paid for the next day delivery service but it was not delivered the next day. I have informed the support team and they will be refunding you the £4.99 to you. This should take 3-5 working days. I hope this information helps. Any queries then please do let the team know at support@lakeland-furniture.co.uk where they will be happy to help. Kind regards Sam

Posted 2 years ago

“just good need steps to put the cover on and I am 6 feet tall”

Helpful Report

Posted 2 years ago

“Very pleased with my Parasol, very sturdy, and good quality.”

Helpful Report

Posted 2 years ago

“The parasol looks well made and is value good value at the discounted price. Only gave it 4 stars as it does not provide uV protection. But the description of the product does state that.”

Helpful Report

Posted 2 years ago

Good Morning Patrick, Thank you for the feedback you have given after receiving the parasol. I am pleased you are happy with the product and the discounted price too! Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 2 years ago

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Helpful Report

Posted 2 years ago

Good Morning Alexander, Thank you again for the rating you have given after receiving the Henley parasol. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 2 years ago

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Helpful Report

Posted 2 years ago

Lakeland Furniture is rated 4.6 based on 2,565 reviews