“Awful service, tried to scam me. Quoted non destructive at approximately £60 + tax, arrived and tried to make me pay £190 + tax for something that took him less than 5 minutes to complete stating that: “It’s not possible to opening without drilling and is anti pick”. We disagreed and pushed him to try and open it without drilling. No special tricks seemed to be used to open it. A lot or barging and brute force it seemed. Doesn’t seem like much of a “trade secret”. Seemed very unhappy when we didn’t pay £190 which he was going to send to somebody that I previously had not spoken to on the phone. Sounded like he was paying a friend, then would forward the original £60 to the company. Very dodgy. Do have photo and video evidence of the worker. After speaking to the boss of the company who was greatly apologetic and helpful and made sure we only paid £60 and tax, it further made me think that the man was trying to scam me. 10/10 for the boss. 0/10 for the “engineer””
Good morning
Thank you for taking the time to leave us a review.
I am so sorry to hear that the charges were incorrect but I am glad to hear that this has now been resolved. This is certainly an isolate incident and one of which we take very seriously.
Please don't hesitate to get back in touch in the future so we can assist you.
“I had new lock fitted .My door knob is gold but he fitted silver lock. I asked why silver ? No good answer. I asked him a new one was same as old one and he said yes. I checked cost of new lock on internet it's cheap and he took only less than 10 minutes to fit a lock. and he charged me £80+ vat
I am not happy at all.”
Hi Mrs Keiko Butterworth
Thank you for taking the time to leave us a review.
I am sorry to hear that the incorrect knob was fitted on your door. Could you please contact us at customercare@allservices4u.co.uk and we can look into this for you?
Hi Jawar
Thank you for taking the time to leave us a review.
I am so glad to hear that Haim was so helpful and we do hope that you will call on us again in the future should you require our assistance.
“Sandy was excellent- he arrived quickly, was really friendly and sorted out problem in no time. He even helped me out over the phone when I called him about a separate issue!”
Hi Ed
Thank you for taking the time to leave us a review.
I am so glad to hear that Sandy was so helpful and we do hope that you will call on us again in the future should you require our assistance.
“The guy who came out was fine the issue was not with him, the issue was trying to charge me £250 for a lock replacement (which on Amazon / general googling are worth Approx £30) plus £79 labour so over £300 to change a lock. I appreciate companies put a margin on parts but to go from £30 to £250 is beyond reasonable!! I asked them to take the part back out again but still had to pay £70 odd pound for not resolving the issue! Not impressed!!”
Hi Ruth
Thank you for taking the time to leave us a review
Please email us at customercare@allservices4u.co.uk so we can investigate this further for you.
“Classic daytime TV Cowboy con. Quoted one price then on arrival two likely lads in an unbranded car turn up to charge just over 4 times the price with a beaming and knowing smile. This was after arriving 45 minutes late! They then had the gaul to charge a callout fee despite claiming on their own website that they have "no callout charge" and offer "free estimates". Three local independent Locksmiths have quoted a price largely similar to each other at around half this company's price. Even customer services talk over you, patronise you and call you 'mate'. They may be a reputable company however these two individuals and customer services certainly are not! Please do not use! I haven't, will never and sent them packing.”
“Had 2 Romanian gentlemen in my home today who made 3 of my external doors the best ever since the 10 years we have lived here.
Excellent service quietly done, price good too!”
