Keys4U Locksmith Reviews

Name: Keys4U Locksmith
Address: 34 South Molten Street London W1K 5RG, London
Rating: 4.68

4.7 Rating 2,446 Reviews

92 %

of reviewers recommend Keys4U Locksmith

4.7

Based on 2,446 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Far too expensive for a 10'second job!”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for taking time to offer feedback. Please contact us at info@keys4ulocksmith.co.uk and a member of the customer service team will do their best to help you. Keys4ULocksmith

Posted 5 years ago

“Rang up to book with them and was told 20 minutes waited an hour rang back up told another twenty minutes. They didn't even ring to say they were running late..Total waste of time ..”

Helpful Report

Posted 5 years ago

Dear Simon, Thank you for taking time to leave us a review. Apologies that our service let you down. We always do our best to get to all of our urgent calls within the timescale promised. Occasionally we are unable to because of reasons beyond our control. However, we should have kept you informed. So sorry that this was not the case. We will endeavour to do better in the future. Keys4ULocksmith

Posted 5 years ago

“I found this company on the internet and thinking they were local called them out. Big mistake.I agree these people are not interested in good work practice or giving you your money back for a shoddy job. Damaged my door and thought it was ok. Got locked out because of the work done . Do not have these guys do work for you . A local company came next day got dirt out of the lock and it was sorted in less than 10 mins. These people are only interested in fleecing you they don't care about the work done.”

Helpful Report

Posted 5 years ago

Dear Sue, Thank you for your review. We understand that customer service are awaiting a report from you in order to complete their investigation. They will then come back to you and hope to complete to your satisfaction. Keys4ULocksmith

Posted 5 years ago

“Absolute scam, abysmal service; AVOID BEING RIPPED OFF BY THEM. Quoted a 'total' of £70 incl VAT, technician turns up and increases it to £130. Technician is unbelievably rude, aggressive and unpleasant, asking provocative questions like 'so you don't want this door unlocked then'? I tell him to call the company, and I do so myself. He storms out and leaves. Absolutely NO professionalism whatsoever. Also very much got the sense that he thought he could intimidate me, me being a young woman and him a large man. Patronising and sexist manner. Called them twice, was told I would get a call back. The next day, I still haven't. What a joke. They advertise as licensed-they're not licensed nor MLA (Master Locksmith Association) approved. So, false advertising. In short, read the other reviews on Trust Pilot. They've done this to tonnes more customers, quoting them £59+ VAT then ripping them off for £220-500 when they arrive and taking advantage of people's goodwill. They also take card details and make UNAUTHORISED CHARGES ON PEOPLE'S CARDS and then lie about it. Which is theft. So: fraudulent, thieves, liars and scammers. Will be reporting to Trading Standards for investigation.”

Helpful Report

Posted 5 years ago

Dear Customer Apologies that you have had a problem with our service. Please contact us at info@keys4ulocksmith.co.uk and customer service will investigate further into this event. Keys 4 U Locksmith

Posted 5 years ago

“Have not received bill via e mail as promised , I consider it excessive for the time taken.”

Helpful Report

Posted 5 years ago

Dear Bryan, Thank you for your review. Please contact us at info@keys4ulocksmith.co.uk and a member of the team will be pleased to send the invoice. Apologies for the inconvenience. Keys4ULocksmith

Posted 5 years ago

“He put the lock but its not working properly and he charge us to much money”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for your review. Unfortunately your lock had to be replaced. This is why you paid a bit extra. We will be happy arrange a recall if your lock is not working properly. Keys4ULocksmith

Posted 5 years ago

“Prices quoted on phone different from charge after work done spoke to customer service got the “quick brush off” filled in survey no one contacted me complained to the email address provided this is the second time I’ve used service and possibly last time and my google reviews will reflect that”

Helpful Report

Posted 5 years ago

Dear Peter, Thank you for your review. However, you were quoted £49 plus VAT and parts and this is what you were charged. Unfortunately we have not received your email. If you would like to query further, customer services are always happy to help. Please email info@keys4ulocksmith.co.uk and someone will respond. Keys4ULocksmith

Posted 5 years ago

“Absolutely horribly done service! Made a huge whole in my door!! After seeing other's advice everyone was horrified but the picture . People don't know how to their job and charge a fortune!!!!!! Horrible and disgusting!!”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for your review. However, because of the time of day you were quoted £89 plus VAT if simple to open. As the lock was not simple to open the locksmith discussed the work required and agreed a price with you. On completion you did not want to pay the agreed price and offered a lesser amount, which the locksmith was forced to accept. You did not want to replace the lock which would have covered the hole left by the lock. Keys4ULocksmith

Posted 5 years ago

“It is always a very good idea to spell your customers name correctly !!”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for your review and apologies for spelling your name incorrectly. Can you let us know if our service met our usual high standards? Keys4ULocksmith

Posted 5 years ago

“I was quoted £80 for my new lock on the phone. The locksmith turned up and tried to get £140 out of me!!! Paid £90 in the end but either the people on the phone have no idea or your locksmiths are con artists!!!”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you for your review. However you were quoted from around £90 depending on the lock supplied. We are so pleased that we were able to complete the job within your budget. If you would like any further information please do not hesitate to contact us at info@keys4ulocksmith and a member of the customer service team will be happy to help. Keys4ULocksmith

Posted 6 years ago

“I was told on the phone the price would be £70. When the engineer turned up, he advisef that we charge me approx £150 however the normal price was £196. I refused outright and told him he could leave without completing the job. He then dfopped the price to £84. Clearly trying to rip me off!”

Helpful Report

Posted 6 years ago

Dear Sumiya, Thank you for taking time to leave us a review. I'm pleased that the locksmith managed to complete the work within your budget. Apologies for the misunderstanding. Keys4ULocksmith

Posted 6 years ago

“excellent service value for money”

Helpful Report

Posted 6 years ago

Hi Jerry Thank you for your positive feedback. There seems to be a mistake on the overall rating. We appreciate if this can be updated. Keys 4 U Locksmith

Posted 6 years ago

“Not recommended at all They are not very clear with price at the beginning and their engineer asked £129 for a lock that is normally £37 on the market he tried to over charged by asking £89 plus vat when I called their office they said £69 plus vat and then he called back to his office and start swearing at them. Not good service at all.”

Helpful Report

Posted 6 years ago

Thank you for taking time to leave us a review.. Apologies that you have had a problem with our service. A member of the customer service team will be in touch to put things right for you. Keys4ULocksmith

Posted 6 years ago

“Poor service & Don't give them your email. Promise not to advertise and guess what!”

Helpful Report

Posted 6 years ago

Dear John, Thank you for taking time to review our service. We would like to reassure you that we have only used your email address to to provide you with your invoice and to request a review. This allows us to ensure our high standards are met and maintained. Apologies if you are not happy with the service. However, if you will not discuss what you are unhappy with we are unable to put it right for you. We are always available to help should you wish to discuss the service further. Keys4ULocksmith

Posted 6 years ago

“I have not received my Receipt for over £100 even though I have sent a previous EMail, when your Locksmith visited to Drill Off my Lock.”

Helpful Report

Posted 6 years ago

Dear Customer Thank you for your feedback. Your request for a invoice has been forwarded to our accounts department. They will action your request with 24 hours. Apologies for the inconvenience caused. Keys 4 U Locksmith

Posted 6 years ago

“I paid in cash and asked for a receipt. Locksmith said he will send via email. I never received the email.”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you for your feedback. Due to technical glitch, we had not been able to send electronic copy of your invoice. The issue has now been resolved. Our customer service team will be in contact with you to put things right. Apologies for the inconvenience. Keys 4 U Locksmith

Posted 6 years ago

“The locksmith used a screwdriver and WD40 to allegedly repair the lock which he was unable to do. He also used a hammer on the door destroying the lock mechanism at the top. He left the door in a worse condition than when he arrived. He had to be called back because the door wouldn't shut and still won't lock. He quoted me £360 for a new lock which I rejected. I now have another locksmith at the house to carry out the necessary work the cost for which (including the full mechanism) is half that figure. I feel the £70 I paid to you was money wasted.”

Helpful Report

Posted 6 years ago

Dear Mr Hamshire, Thank you for your review and apologies for any problems that you have had. I am pleased that you are now happy with the outcome. Keys4ULocksmith

Posted 6 years ago

Keys4U Locksmith is rated 4.7 based on 2,446 reviews