Locksmith took 1hr 45 mins to arrive when they stated they’d arrive within 30 mins. Admitted he didn’t have the right tools to pick my lock (which should have taken 10 mins) so needed to drill. Had my dog and 15 month old child in the garden in the rain so couldn’t really argue. Drilled through my lock, took him about 2 hours. Has damaged my door. Tried to sell me new handles which on questioning him where completely unnecessary. Then part of the lock was damaged- he said this was unrelated but very suspicious given it’s a new door and he’d just spent 2 hours drilling it. Door was also scratched and chipped. Don’t think he had a clue what he was doing, and when I questioned this, his only response was to offer me a copy of the ‘locksmiths creed’. Declined his offer to replace what was broken in the lock as I believed he was completely incompetent. Overall at my property for 3 hours. Highly disappointed. Would not use again- not sure of their quality assurance process.