I tried to get cover for myself and wife (two separate policies) and it became a nightmare. I had to pay twice, on the same card, the when I wanted the info sent by "E" mail I was told it could only be done for me, not my wife as she was on the same "E" mail address as me!!! Same as last year when everything was sent through, no problem. When my info came I found it impossible to navigate the password procedure etc to download the onfo. Same problem with the wife's info. I gave our next door's "E" mail address - same problem with password etc!! What a performance. Have now asked for all info for both policies to be sent by post. So much for efficiency and confidentiality. Not an experience I want to go through again. Still waiting for the post by the way!!