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Justmylook Reviews

4.6 Rating 95,716 Reviews
90 %
of reviewers recommend Justmylook
4.6
Based on 95,716 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Just My Look - WAHL Balding Clipper Review Collected By Reviews.io
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About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

Visit Website

Email:

customerservices@justmylook.com

Location:

Rawfolds One,
Rawfolds Way,
Cleckheaton
United Kingdom
BD19 5LJ

Bottle of conditioner was not packaged well and was leaking when it arrived. Reading other reviews this is not a once off.
Helpful Report
Posted 2 years ago
I ordered the trial size and found that one of the tubes didn’t have the silver seal on it and it felt like a lot of the product was missing, did email just my look but didn’t get anything bsck
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Posted 2 years ago
Cany say anything because it was a present fir someone else.
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Posted 2 years ago
Cancelled part of my order, still charged me for shipping (which was free before). No reason for the cancellation given, no apology or alternative given.
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Posted 2 years ago
I chose to buy on your site because the selection is good and prices are best, but my order has been waiting for 2.5 weeks. None of the letters I sent to you had any response. It's a shame I had such an experience with you.
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Posted 2 years ago
The product came without pump
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Posted 2 years ago
Can’t review them as never received items, after trying to phone and about 6 to 7 emails at last received a refund. Normally a very good company to deal with but in this instance I have to say customer service is very poor and frustrating trying to get an answer.
Helpful Report
Posted 2 years ago
Disappointed that the packaging was damaged as it was a present. Would not buy again.
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Posted 2 years ago
order and delivery time was great but item arrived leaky and I still haven't received a response from you. I ordered this for a present and had to clean the 'bottle' up and wrap it for Christmas.
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Posted 2 years ago
Goods arrived promptly, however incorrect pumps were sent, have requested replacements but so far not had a reply
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Posted 2 years ago
Don't know I gave it as resent
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Posted 2 years ago
Thank you.
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Posted 2 years ago
Took 3 weeks to get my delivery
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Posted 2 years ago
The ordering process was easy and uncomplicated. Delivery time was reasonable. The hair diffuser I ordered was too big, so emailed customer services to tell them I would like to return it. I looked up their Twitter page and saw lots of people complaining about no reply. Justmylook said to not email again or the customer would lose their place in the queue. I emailed them on 27 November and have still had no response (13 Dec). I hope I will be able to make my return, but can't give a good rating to the company since I just don't know what will happen. Fingers crossed.
Helpful Report
Posted 2 years ago
The 3 stars are an average of my experience. First time, everything was alright. But my latest purchase was all wrong, they sent me the wrong order, I contacted costumer service and they asked me to send them the wrong order back, which I did. But I don't have any news regarding my order, it's been weeks and I haven't received it yet.
Helpful Report
Posted 2 years ago
I placed an order for a hair product on 20th November, finally received it on 6th of Dec. I am fully aware of the postal strikes, however, I emailed customer services on 30th of November asking if I could have an update on the delivery, but was ignored. I would have appreciated a reply, even if it was one stating that it may be delayed due to the strikes.
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Posted 2 years ago
Prompt delivery however items not as expected
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Posted 2 years ago
Product was great value but only 3 star due to the wrong product being delivered in the first instance. 12 days to receive the correct product. Unable to speak to anyone was disappointing.
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Posted 2 years ago
My Concealer didn't arrive
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Posted 2 years ago
Sorry but I want to now is that has any warranty or not
Helpful Report
Posted 2 years ago
Justmylook is rated 4.6 based on 95,716 reviews