Justmylook Reviews

Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.60

4.6 Rating 95,716 Reviews

90 %

of reviewers recommend Justmylook

4.6

Based on 95,716 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Just My Look - WAHL Balding Clipper Review Collected By Reviews.io

About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

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Email:

customerservices@justmylook.com

Location:

Rawfolds One,
Rawfolds Way,
Cleckheaton
United Kingdom
BD19 5LJ

Justmylook 5 star review on 23rd July 2025

2121

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bottle of conditioner was not packaged well and was leaking when it arrived. Reading other reviews this is not a once off.”

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Posted 2 years ago

“I ordered the trial size and found that one of the tubes didn’t have the silver seal on it and it felt like a lot of the product was missing, did email just my look but didn’t get anything bsck”

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Posted 2 years ago

“Cany say anything because it was a present fir someone else.”

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Posted 2 years ago

“Cancelled part of my order, still charged me for shipping (which was free before). No reason for the cancellation given, no apology or alternative given.”

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Posted 2 years ago

“I chose to buy on your site because the selection is good and prices are best, but my order has been waiting for 2.5 weeks. None of the letters I sent to you had any response. It's a shame I had such an experience with you.”

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Posted 2 years ago

“The product came without pump”

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Posted 2 years ago

“Can’t review them as never received items, after trying to phone and about 6 to 7 emails at last received a refund. Normally a very good company to deal with but in this instance I have to say customer service is very poor and frustrating trying to get an answer.”

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Posted 2 years ago

“Disappointed that the packaging was damaged as it was a present. Would not buy again.”

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Posted 2 years ago

“order and delivery time was great but item arrived leaky and I still haven't received a response from you. I ordered this for a present and had to clean the 'bottle' up and wrap it for Christmas.”

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Posted 2 years ago

“Goods arrived promptly, however incorrect pumps were sent, have requested replacements but so far not had a reply”

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Posted 2 years ago

“Don't know I gave it as resent”

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Posted 2 years ago

“Thank you.”

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Posted 2 years ago

“Took 3 weeks to get my delivery”

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Posted 2 years ago

“The ordering process was easy and uncomplicated. Delivery time was reasonable. The hair diffuser I ordered was too big, so emailed customer services to tell them I would like to return it. I looked up their Twitter page and saw lots of people complaining about no reply. Justmylook said to not email again or the customer would lose their place in the queue. I emailed them on 27 November and have still had no response (13 Dec). I hope I will be able to make my return, but can't give a good rating to the company since I just don't know what will happen. Fingers crossed.”

Helpful Report

Posted 2 years ago

“The 3 stars are an average of my experience. First time, everything was alright. But my latest purchase was all wrong, they sent me the wrong order, I contacted costumer service and they asked me to send them the wrong order back, which I did. But I don't have any news regarding my order, it's been weeks and I haven't received it yet.”

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Posted 2 years ago

“I placed an order for a hair product on 20th November, finally received it on 6th of Dec. I am fully aware of the postal strikes, however, I emailed customer services on 30th of November asking if I could have an update on the delivery, but was ignored. I would have appreciated a reply, even if it was one stating that it may be delayed due to the strikes.”

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Posted 2 years ago

“Prompt delivery however items not as expected”

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Posted 2 years ago

“Product was great value but only 3 star due to the wrong product being delivered in the first instance. 12 days to receive the correct product. Unable to speak to anyone was disappointing.”

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Posted 2 years ago

“My Concealer didn't arrive”

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Posted 2 years ago

“Sorry but I want to now is that has any warranty or not”

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Posted 2 years ago

Justmylook is rated 4.6 based on 95,716 reviews