Justmylook Reviews

Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.60

4.6 Rating 95,580 Reviews

90 %

of reviewers recommend Justmylook

4.6

Based on 95,580 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Just My Look - WAHL Balding Clipper Review Collected By Reviews.io

About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

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Email:

customerservices@justmylook.com

Location:

Rawfolds One,
Rawfolds Way,
Cleckheaton
United Kingdom
BD19 5LJ

Justmylook 5 star review on 20th July 2025

2119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sanctuary body cream pot only half full is this normal”

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Posted 2 years ago

“Fast delivery but I bought eco-friendly products which came in lots of bubble wrap :(”

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Posted 2 years ago

“Ordering and receiving product good. Product itself only lasted two washes on bleached Indian hair. Was trying to cover brassiness. Would use only for an occasions and not regularly given the mess it makes.”

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Posted 2 years ago

“Item went missing with Royal Mail, both parties took a while to reply to me and when they did weren’t that helpful. Loved this site but have had a couple of problems with them now.”

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Posted 2 years ago

“Product were as ordered. The delivery was extremely slow to Ireland so if ordering be aware of this.”

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Posted 2 years ago

“The mascaras aren't that great as it smudges without you realising. The delivery service was bad, when I was adding items to basket it showed next day delivery if I place the order within certain time which I did but my orders didn't arrive until few days after.”

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Posted 2 years ago

“Delivery took 10days not sure if parcel got lost. Customer service takes a couple of days to reply, which isn’t too bad.”

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Posted 2 years ago

“I ordered twice for rosemary oil. First time I got my parcel with gift pack but second time there was no gift”

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Posted 2 years ago

“Ordered two nail varnishes. One was leaking when it arrived.”

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Posted 2 years ago

“Great products, great prices and quick delivery. Customer service and cancellations/returns is poor though. Made an error on my order so re-ordered and emailed customer service team cancelling the 1st order......the next day came with no reply so I emailed again. Later that day they dispatched both orders and then replied to the cancellation email saying I would have to return the 1st order as its now been dispatched and I had to pay for the postage! Make sure your order is spot on before placing it is all I can say. If it wasn't for the poor customer service I would give 5 stars!”

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Posted 2 years ago

“My item was well packaged and delivered on time with P&P included in the price. Prices on their website are competitive however the number of poor reviews about customer service is a worrying factor about this company. A way round poor customer service to pay by Credit Card and start a charge back claim if they don't respond to emails. Takes a little o longer but in my experience works very well.”

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Posted 2 years ago

“Think you could offer more vouchers loke look fantastic”

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Posted 2 years ago

“Unfortunately the item they advertised on the website and the one the sent to me were different. Took some time and communication to get a refund but still haven’t not refunded the posting back charges, even though I specifically asked for it in my emails”

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Posted 2 years ago

“I ordered wrong product, my fault. Sent email but wasn’t replied to in time to change order. Happy with product and scents though. Thanks”

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Posted 2 years ago

“** Customer Service contacted me to offer refund so amended review. However, to be told I wouldnt get a refund in the first place was still disappointing ** Awful service. Royal Mail claimed to have delivered my item even though we were on a family trip at the time so they couldn't have. Emailed Customer Service who said they'd investigate. Chased after 2 weeks and was told that they cannot replace as Roysl Mail said it was delivered! Will never use you again. Will also contact my credit card company”

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Posted 2 years ago

Hello, Thanks for your review. We are terribly sorry to hear that, we can see that our customer care team have reached out and offered to resend or refund your order to avoid any further delays. Sincere apologies for the inconvenience caused. Justmylook x

Posted 2 years ago

“The serum is good but allergic to Nivea cream so can’t use it!”

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Posted 2 years ago

“1/3 items was incorrect. Not easy to find out how to return item. Item sent back after eventually getting reply from email. Specifically asked for correct item to be sent but refunded amount instead. (Not what I wanted.)”

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Posted 2 years ago

“Hairspray cans had sticky residue on them even though they were well packaged for transit”

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Posted 2 years ago

“The company delivered in a timely way, but the Q10 60+face cream feels slightly sticky and has made no difference to my very fine lines so I have reverted to my standard moisturiser. The eye cream does not reduce puffiness, no difference there again, but is a nice cream so I will probably continue using that. No visible change after a couple of weeks so a waste of money as far as results go.”

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Posted 2 years ago

“Can you please send ASAP please communication about my last order please as not had tried to contact THANK YOU YVONNETRENCHARD123@GMAIL.COM”

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Posted 2 years ago

Justmylook is rated 4.6 based on 95,580 reviews