Justmylook Reviews

4.71 Rating 25,912 Reviews
93 %
of reviewers recommend Justmylook
Merchant Metrics
Shipping & Delivery
delivery methods
Postal Service, Courier
average delivery time
Next Day
on-time delivery
96%
accurate and undamaged orders
95%
Customer Service
communication channels
Telephone, Email, Live Chat
queries resolved in
Under an hour
customer service
4.10 out of 5
Returns & Refunds
refunds process
Difficult
returns process
Could Be Better
Read Justmylook Reviews

About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

Visit Website

Email:

customerservices@justmylook.com

Write Your review

Tell us how Justmylook made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photo to this review?
Upload Photo
(only JPEG and PNG files) (optional)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
I don't recommend to buy it as I have used first time the brush hair started falling and not work properly. I sent a request to return it straight way but the customer service has not responded yet. I feel my money's wasted and nobody's responded
Helpful Report
Posted 20 minutes ago
Prompt delivery. Excellent company with good prices.
Helpful Report
Posted 1 hour ago
Product as described, and prompt delivery. Highly recommend.
Helpful Report
Posted 2 hours ago
Great price and fast delivery. Excellent
Helpful Report
Posted 2 hours ago
I bought something. The price was competitive. It was delivered. Happy customer.
Helpful Report
Posted 2 hours ago
Very pleased with quick response to my order also postage free. Would recommend.
Helpful Report
Posted 3 hours ago
Great product, does as it says Highly recommended
Helpful Report
Posted 7 hours ago
Excellent service
Helpful Report
Posted 7 hours ago
Always speedy delivery and competitive prices
Helpful Report
Posted 8 hours ago
Arrived quickly. Will wait to see if it brings results
Helpful Report
Posted 8 hours ago
Always well packaged and exactly what you ordered. Love this retailer for all my beauty needs
Helpful Report
Posted 9 hours ago
Great service and fast delivery!
Helpful Report
Posted 9 hours ago
Excellent prices. Excellent delivery service. All good
Helpful Report
Posted 9 hours ago
Excellent delivery service and would recommend it to friends and family.
Helpful Report
Posted 10 hours ago
Great product
Helpful Report
Posted 10 hours ago
Would NEVER use JustMyLook again - first time I used them and my order was wrong - I am still awaiting my full order that I have paid for and despite numerous emails I am being told nothing can be done. Worst customer service EVER. Don’t waste your time or money!
Helpful Report
Posted 10 hours ago
Hi,

Thank you for your review.

Unfortunately, we have confirmed that the order was dispatched from our warehouse in full, we would be unable to issue any replacement or refund on this occasion.

We apologise for any inconvenience. Justmylook x
Posted 5 hours ago
Excellent value
Helpful Report
Posted 10 hours ago
Fast transaction turnaround . Efficient service all round
Helpful Report
Posted 11 hours ago
Quick delivery 😊
Helpful Report
Posted 11 hours ago
11 days and still waiting for my order so obviously not impressed. Haven’t got time to chase people and sort out their mistakes.
Helpful Report
Posted 11 hours ago
Hi Joanne,

Thank you for your email. We've looked into this and the tracking shows that the item was lost in transit.

Please can you email customerservices@justmylook.com with a screenshot of this response advising whether you'd prefer a refund/replacement. Sorry about that. Justmylook x
Posted 5 hours ago
Justmylook is rated 4.71 based on 25,912 reviews