Justmylook Reviews

Name: Justmylook
Rating: 4.62

4.6 Rating 86,843 Reviews

91 %

of reviewers recommend Justmylook

4.6

Based on 86,843 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Just My Look - WAHL Balding Clipper Review Collected By Reviews.io

About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

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Email:

customerservices@justmylook.com

Justmylook 5 star review on 20th April 2024

Anonymous

Arpita Ananna Hasi

Justmylook 5 star review on 18th April 2024

Szandra Uri

1865

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not happy at all you sent me men’s aftershave not what I ordered at all”

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Posted 8 hours ago

“Hi! I was so excited to start using this long 4 lashes serum as it was recommended by a friend. It’s been two weeks now and I still haven’t seen any difference. I will continue though but not getting the results I was expecting”

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Posted 3 days ago

“Shampoo was like water not unable as will not bubble up. I'm awaiting a reply from an email sent last week.”

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Posted 4 days ago

Hello, Thanks for your review. We are terribly sorry to hear that, we can see that our customer care team have reached out and are working to resolve this for you. Justmylook x

Posted 4 days ago

“twice I had issues with them . Yes, items are affordable and good, but when it comes to customer service and reliability, don't bother. I had an order of over 10-15 items, got two delivered (not even my order). Had to wait over two weeks for the issue to be solved. All I got was just sorry, not even a discount, a small free gift to say sorry for messing your order delivery up. Shocking!! In 2024 ...to mess it up so badly , it's shocking!! Imagine looking forward to open the items you were desperate for to find something that didn't even belong to you, someone else's order. I had to send the wrong items back, wait for them to get them, then for them to dispatch my right order. Although they messed it up, I was the one who paid the price for someone's incompetence. I don't recommend this company”

Helpful Report

Posted 6 days ago

Hello, Your order is marked as delivered to your address. With this in mind, please check with other people at your property. Failing that, please get in touch with customerservices@justmylook.com and we'll investigate further. Justmylook x

Posted 5 days ago

“Sent a concealer that is clearly well past its best. Smelt chemically like nail varnish. Find the customer service responses impossible. Doubt I’ll be ordering again.”

Helpful Report

Posted 1 week ago

Hello, Thanks for your review. We are terribly sorry to hear that, please email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 1 week ago

“Shampoo and conditioner very watery and foundations not great either. Won't be using just my look again.”

Helpful Report

Posted 2 weeks ago

Hello, Thanks for your review. We are terribly sorry to hear that, please email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 1 week ago

“Item arrived damaged and took a week to receive it. Customer services pretty poor hard to communicate and no contact number.. only email”

Helpful Report

Posted 3 weeks ago

Hello, Thanks for your review. We are terribly sorry to hear that, we can see that our customer care team have reached out and actioned a replacement as per your request. Sincere apologies for the inconvenience caused. Justmylook x

Posted 3 weeks ago

“I ordered a purfume and it didn't turn up everything else did but that ... emailed customer services what say there was nothing they could do .”

Helpful Report

Posted 3 weeks ago

Hello, Thanks for your review. We are terribly sorry to hear that, we can see that our customer care team have reached out to advise that all of the relevant checks have been carried out and your order left our warehouse in full due to this we are unable to resend or refund your order at this time. Sincere apologies for the inconvenience caused. Justmylook x

Posted 3 weeks ago

“Paid for next day delivery as was needed for a birthday present, and has still not arrived.”

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Posted 3 weeks ago

Hello, Thanks for your review. We are terribly sorry to hear that, please email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 3 weeks ago

“Nailtek not too g00d for my nails”

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Posted 1 month ago

Hello, Thanks for your review. We are are terribly sorry to hear that, please email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 4 weeks ago

“I’ve order two creams avene and the dispenser of the second one isn’t working. And that I’ve paid for a cream that I cannot use. Who’s going to pay me for it?”

Helpful Report

Posted 1 month ago

Hello, Thanks for your review. We are terribly sorry to hear that, please email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 4 weeks ago

“Can I suggest you tape the 'Damage Remedy+ Coconut Miracle Oil Penetrating Oil 100ml' product up when posting. The flip tops and not very efficient and they had both opened during transit and the package I received was covered in the oil contents.”

Helpful Report

Posted 1 month ago

Hello, We are terribly sorry to hear that your order arrived damaged. Please send photos to customerservices@justmylook.com and we'll get that sorted for you. Apologies for any inconvenience caused. Justmylook x

Posted 4 weeks ago

“Nice shampoo but the pumpkin the bottle was broken. So it’s messy in the shower”

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Posted 1 month ago

Hello, Thanks for your review. We are terribly sorry to hear that, please email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 1 month ago

“Took nearly two weeks to send my order out And wouldn’t reply back to emails”

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Posted 1 month ago

“My parcel went missing and just my look tried to insinuate that it was my fault, although the courier contract is between royal mail and just my look.When I informed just my look I would be taking legal action my parcel was resent, I'm not happy about the treatment I received from your company”

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Posted 1 month ago

“This is my '4th' communication regarding my last order of 3 x Hylauronic mist. One bottle had opened in the insufficient packaging and leaked out, just a padded bag and soaked everything. The mist is fine but feel more care needs taking when sending out. Have had no response and not happy. AFG”

Helpful Report

Posted 2 months ago

Hello, Thanks for your review. We are terribly sorry to hear that, we can see that our customer care team have reached out and offered a replacement or refund as per your request. Sincere apologies for the inconvenience caused. Justmylook x

Posted 1 month ago

“My order arrived with the top damaged, customer services took a while to reply, as we had ran out of the product we started using it. We ended up pouring it out rather than using the pump for use as we had no choice. I sent photos of the damage and they offered for me to return it (bit of a problem there) or 10% off next order(which i still haven't received) In hindsight i should've gone to Boots or Superdrug. Am I going to order this product from this company again,probably not, and 10% is poor compensation, the product was bubble wrapped so tight it snapped the top off.”

Helpful Report

Posted 2 months ago

Hello, Thanks for your review. We are terribly sorry to hear that, we can see that our customer care team have reached out and provided a 10% discount code as per your request. Sincere apologies for the inconvenience caused. Justmylook x

Posted 1 month ago

“Package arrived damaged and took a month to replace the product. Their online chat option is terrible and even in emails I had to repeat myself to get a replacement. Unsatisfactory experience although was eventually rectified.”

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Posted 2 months ago

“Just remember to look at size of bottles as thought I was getting a abargin but actually they where miniature bottles so not such a bargin”

Helpful Report

Posted 2 months ago

Hello, Thanks for your review. We are terribly sorry to hear that, please email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 2 months ago

“Good value products and quick delivery. However my order was damaged and it’s not been possible to get a refund to date . I’ve sent photos and returned a damaged bottle of shampoo that had leaked , so not an easy task but no reply to emails ! So great as long as you don’t have any issues post purchase.”

Helpful Report

Posted 2 months ago

Hello, We apologise that you received a damaged item and for any inconvenience caused by this. We can see that our customer care team has sent you a pre-paid label to return this with. Upon receipt, we will either refund/replace the goods as per your preference. Justmylook x

Posted 2 months ago

Justmylook is rated 4.6 based on 86,843 reviews