Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.59

“My product did not arrive , no explanation. When the company looked they said it was out of stock and did provide a refund. It wasn’t out of stock when I ordered and they took my money. I wasn’t given an option. I bought the product, a day cream to go with a night cream. I asked for a replacement but no response to my email.”

Helpful Report

Posted 2 days ago

Hello, Thanks for your review. We are sorry to hear that. We can see that our customer care team has reached out and refunded the missing item due to stocking issues. Sincere apologies for the inconvenience caused. Justmylook x

Posted 12 hours ago

“Goods not received on time when paid for quick delivery, disappointed with the service”

Helpful Report

Posted 1 week ago

Hello, Thanks for your review. We are sorry to hear that. We can see that your order was delivered within our quoted 48-hour time frame. Sincere apologies for any inconvenience caused. Justmylook x

Posted 2 days ago

“Sun cream was open and top not done up and made a mess of all other contents.”

Helpful Report

Posted 1 week ago

Hello, Thanks for your review. We are sorry to hear that. Please email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 1 week ago

“The rest were good but the joop homme didn’t mention it didn’t have an atomizer”

Helpful Report

Posted 1 week ago

Hello, Thanks for your review. We are sorry to hear that. Please email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 1 week ago

“Ordered straighteners (as well as a couple of other bits), decent, reduced price. Took my order and payment. Couple of days later, refunded me with no explanation. Went back on site, straighteners out of stock. Wouldn't of bothered ordering anything if I'd have known. Can't trust them to display current stock levels.”

Helpful Report

Posted 2 weeks ago

Hello, Thanks for your review. We are sorry to hear that. We can see that our customer care team has reached out to advise that your order has been cancelled and refunded in full due to stock issues. Sincere apologies for the inconvenience caused. Justmylook x

Posted 2 weeks ago

“Disappointed that the packaging arrived crushed. It was meant to be a gift.”

Helpful Report

Posted 2 weeks ago

Hello, Thanks for your review. We are sorry to hear that. Please email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 1 week ago

“Wrong item sent”

Helpful Report

Posted 3 weeks ago

Hello, We apologise you were sent the incorrect item and for any inconvenience caused by this. We can see that our customer care team has sent you a pre-paid label to return this with. Upon receipt, we will either refund/replace the goods as per your preference. Justmylook x

Posted 3 weeks ago

“Parcel was stolen and neither JustMyLook or Royal Mail would help, both say other company is responsible. Won’t be shopping here again sadly.”

Helpful Report

Posted 3 weeks ago

Hello Rachel, Thanks for your review. We are very sorry to hear that. We've looked into this and can see Royal Mail have confirmed the goods were successfully delivered to the address provided at checkout and left in your safe place. Due to this we're unable to issue a replacement/refund at this time. Apologies for any inconvenience caused. Justmylook x

Posted 3 weeks ago

“I bought two hair dyes and paid for next day delivery shipping (£5.99), it wasn’t posted for another 2 days and upon arrival, only one dye was included. They refunded me once i complained about the dye but not the shipping price. They stated the reason one dye was sent was because it was out of stock, so they knew before sending only one was included in the package.”

Helpful Report

Posted 3 weeks ago

Hello, Thanks for your review. We are sorry to hear that. The missing item was refunded in full due to stocking issues. Sincere apologies again for the inconvenience caused. Justmylook x

Posted 3 weeks ago

“Didn't receive item ordered as a birthday gift went to wrong address. When trying to sort out had to use chat facility which was AI when i needed an urgent reply.”

Helpful Report

Posted 3 weeks ago

Hello, Thanks for your review. We are sorry to hear that. We can see that our customer care team has reached out and resent your order as per your request. Sincere apologies for any inconvenience caused. Justmylook x

Posted 3 weeks ago

“The worst experience I have customers poor . I tried to contact with them several times by email . But they didn’t even try to solve my issue and just ignore my issue and the worst part is they don’t have any contact number .”

Helpful Report

Posted 1 month ago

Hello, Thanks for your review. We are sorry to hear that you are unhappy with your order. We can see that our customer care team has reached out to advise that a fault inspection has been carried out on the unit, keeping in mind the faults raised by you, and no fault could be found with the unit. Due to this, the item was returned to you free of charge. Sincere apologies for any inconvenience caused. Justmylook x

Posted 1 month ago

“Disappointing to have to wait over 2 weeks to receive my purchase”

Helpful Report

Posted 1 month ago

Hello, Your order is marked as delivered to your address. With this in mind, please check with other people at your property. Failing that, please get in touch with customerservices@justmylook.com and we'll investigate further. Justmylook x

Posted 1 month ago

“Couldn't see any difference when applied to face without make-up.”

Helpful Report

Posted 1 month ago

“My main issue with Just My Look is that the orders ship a good while after you order them, with no communication from Just My Look or estimated arrival date. Their customer service is also an AI chatbot which is not helpful.”

Helpful Report

Posted 1 month ago

Hello, Your order is marked as delivered to your address. With this in mind, please check with other people at your property. Failing that, please get in touch with customerservices@justmylook.com and we'll investigate further. Justmylook x

Posted 1 month ago

“Great priced product, paid for delivery, didn’t arrive within the paid time, I complained online via chat and it’s an AI automated response which hasn’t offered any refund as means of apology so on that bases I can’t score any higher than 2 stars”

Helpful Report

Posted 1 month ago

Hello, Thanks for your review. We are sorry to hear that. We can see that our customer care team has reached out and refunded your delivery fee. Sincere apologies for the inconvenience caused. Justmylook x

Posted 1 month ago

“The products I bought are from a brand I love, so are great. I've rated 2/5 because of the insane amount of plastic packaging. I know it's to keep the glass bottles safe, but it was SO unnecessary. There are lots of eco-friendly packaging options out there. Will be finding somewhere more eco-friendly to purchase my products from in the future.”

Helpful Report

Posted 2 months ago

“I received the million elixir, but it seems to be a duplicate. The bottle manufacturer's quality is very low and the fragrance doesn't last long.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I'm sorry to hear that you are unhappy with your order. We can confirm all items sold are genuine as labelled. Sincere apologies for any inconvenience caused. Justmylook x

Posted 2 months ago

“Ordered a package on 3rd July , then ordered another one the 4th of July , the second package has come but the first one hasn’t , contacted the customer service and they want me to wait another week ? I really don’t no what’s going on all I want is my package”

Helpful Report

Posted 2 months ago

Hello, Thanks for your review. We are sorry to hear that. Please email customerservices@justmylook.com, and we will work to resolve this for you. Justmylook x

Posted 2 months ago

“I’m a bit disappointed with my Gucci Flora perfume. The scent doesn’t last very long & I have a feeling it could be a fake?”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I'm sorry to hear that you are unhappy with your order. We can confirm all items sold are genuine as labelled. Sincere apologies for any inconvenience caused. Justmylook x

Posted 2 months ago

“Been using the perfume I purchased for overt 30 years and have enjoyed how strong it was and lasted. I can barely smell this bottle nor can family or friends. Extremely disappointed and feel I have wasted my money.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I'm sorry to hear that you are unhappy with your order. We can confirm all items sold are genuine as labelled. Sincere apologies for any inconvenience caused. Justmylook x

Posted 2 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Justmylook Reviews