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Justmylook Reviews

4.6 Rating 95,402 Reviews
90 %
of reviewers recommend Justmylook
4.6
Based on 95,402 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Just My Look - WAHL Balding Clipper Review Collected By Reviews.io
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About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

Visit Website

Email:

customerservices@justmylook.com

Location:

Rawfolds One,
Rawfolds Way,
Cleckheaton
United Kingdom
BD19 5LJ

Expected a better bag disappointing
Helpful Report
Posted 2 days ago
Fast dispatch but one of the items sent did not match the image on the website. it was the correct brand of shamppo+conditioner but different type. They wanted me to send it back before dispatching a new one and I just couldn't be bothered.
Helpful Report
Posted 1 week ago
Problem with a couple of the products…took a while but eventually received a refund.. Most of customer services polite and helpful.
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Posted 1 week ago
Disappointed as the perfume does not smell as I remember 😕 It was decent value, and I will still use but only as an occasional wear. I guess they have changed it over the years. Just Look is great though, quick ordering and fast delivery.
Helpful Report
Posted 2 weeks ago
I ordered the wrong shade of eyebrow pencil as the online picture matched the wrong shade to the wrong product. When I asked for it to be replaced they said I would have to pay for returns which I didn't think was fair even though they accepted the website shade was incorrect.
Helpful Report
Posted 2 weeks ago
Good value and great selection of products, but slow delivery and poor customer experience with tracking & communication. Have ordered twice and both times I received the “review your purchase” email before the items had arrived. The tracking info provided is not accurate and the delivery time is very long. I complained to the customer service team and found them to be very helpful and responsive. I would be reluctant to order from this site again due to the delivery and tracking issues.
Helpful Report
Posted 2 weeks ago
Price are cheaper compared to other websites. Quick support and resolved issue. I could not find any option to cancel if my order by mistake take wrong address. Too much delay in receiving the item even after paying for delivery.
Helpful Report
Posted 2 weeks ago
Hi have to say I was delighted to get my order so fast but then I discovered that they pills were all stuck together and I could only use a few of them . It was very disapointing . I really wanted the tablets. Hope this issue could be resolved. Regards Geraldine
Helpful Report
Posted 4 weeks ago
I ordered a bulb n roots shampoo and conditioner set to be refunded for the shampoo without been told or given a choice about it, if I'd of had a choice I would of liked to be refunded for the full set... What good is a conditioner without shampoo? This was a birthday present and now they only have half of it. Disappointed in the lack of communication
Helpful Report
Posted 1 month ago
I took away the stars for the packaging and protection of the products, everything was spilled, the unscrewed bottle was poorly secured, I lost most of the ordered liquid. But .... original product with fast delivery so I recommend
Helpful Report
Posted 1 month ago
Great products
Helpful Report
Posted 1 month ago
Fragrances are great delivery just took longer then expected
Helpful Report
Posted 1 month ago
Sorry I haven’t received yet. Am starting to worry, but will let you know when I receive. Thank you
Helpful Report
Posted 1 month ago
Waiting for a replacement for damaged item
Helpful Report
Posted 1 month ago
Product was perfect fantastic value but was led to believe I received it nxt day as ordered 930am on morning however it was 3/4 days so was disappointed as it was a birthday present
Helpful Report
Posted 1 month ago
Small products
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Posted 1 month ago
ok i suppose.
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Posted 1 month ago
I got my item in the end but it went to wrong address.
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Posted 1 month ago
Good pricing on products, but dispatch and delivery was very slow, delivery arrived outside of stated delivery timeframe.
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Posted 1 month ago
Great price, it is 48hr postage, but takes a few days to post it.
Helpful Report
Posted 1 month ago
Justmylook is rated 4.6 based on 95,402 reviews