Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.60

“My order hasn't arrived!”

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Posted 2 hours ago

“No item received, but payment took. Just go round in circles with Customer service.”

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Posted 3 days ago

Hello, Thank you for your review. We've looked into this, we can confirm that you left an incorrect delivery address at checkout. It is the customer's responsibility to leave correct delivery details at checkout. We will contact Royal Mail and try to retrieve your parcel. If we are successful, we will be in touch to either reship/refund the goods. Justmylook x

Posted 2 days ago

“I was disappointed by one of my products. It didn't spray right.Did complain but they said once it sprays There's nothing to be done. I had to use the part of my hand below my thumb to release product This procedure meant it was used ONLY ON LEGS RIDICULOUS give my review on social media so other people would not be disappointed. The item was useless 😕”

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Posted 5 days ago

Hello, Thank you for your review. We are sorry to hear that. We can see that our customer care team has reached out and requested a video of the issue, and we will work to resolve this for you. Sincere apologies again for the inconvenience caused. Justmylook x

Posted 4 days ago

“Sent out faulty perfume and refuse to replace or refund! The perfume I received had oxidation issues, it has turned brown, changed smell and didn’t last as long as when I had this perfume before. They are refusing to replace it or refund me as I’ve opened it! How can you know it’s faulty if you don’t open it. Consumer rights surely come into play here?”

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Posted 5 days ago

Hello, Thank you for your review. I'm sorry to hear that you are unhappy with your order. We can confirm all items sold are genuine as labelled. Sincere apologies for any inconvenience caused. Justmylook x

Posted 4 days ago

“Still waiting for my delivery that i ordered over 2 weeks ago..... been told i have to wait up to 2 weeks to see if my delivery " appears."Not happy at all.”

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Posted 5 days ago

Hello, As your order is marked as delivered, we have raised a case with Royal Mail, who will investigate your parcels journey throughout their mailing system, cross-referencing with GPS tracking, and interviewing staff who handled your parcel. This process and relay of the outcome of this investigation can take up to 2-3 weeks, during which we are unfortunately unable to issue a replacement/refund as your order is currently flagged as delivered successfully by Royal Mail. We will provide an update when we hear from Royal Mail, and can act accordingly based on the outcome. We apologise for any inconvenience caused on this occasion and hope this is resolved quickly for you. If you have any further queries, please do not hesitate to get in touch. Justmylook x

Posted 5 days ago

“Very slow delivery indeed. UK to Ireland……. Other shops I normally buy from get the fragrance here in 2 days. It’s a shame as I thought I’d try a different supplier but unfortunately it didn’t work out”

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Posted 6 days ago

Hello, Your order is marked as delivered to your address. With this in mind, please check with other people at your property. Failing that, please get in touch with customerservices@justmylook.com and we'll investigate further. Justmylook x

Posted 5 days ago

“Ordered the perfume 3 weeks ago today for next day delivery. A week later I had to chase as my parcel had not been delivered and was “lost”. Since then my parcel has been located and returned to Justmylook. Again I have chased as I have no idea where the parcel really is and haven’t received a refund.”

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Posted 6 days ago

Hello, Thanks for your review. We are sorry to hear that. We can see that our customer care team has reached out and resent your order as per your request. Sincere apologies for the inconvenience caused. Justmylook x

Posted 5 days ago

“Unfortunately all I can say is don't buy from this website. Bought a men's Braun beard trimmer which doesn't work. Sent it back and asked for a refund. They just sent the item back to me saying it's not faulty. Got the item back and once again it still doesn't cut. Company have no interest in me as a customer and do not believe me. Absolutely rubbish service. They don't believe you and don't reply to your questions. All you get is generic replies.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We are sorry to hear that. We can see that our customer care team has reached out to advise that a full fault inspection has been carried out on the item, keeping in mind that no faults were raised and no fault could be found with the unit. Due to this, the order was returned to you free of charge. Sincere apologies for any inconvenience caused. Justmylook x

Posted 1 week ago

“Abhorrent. Sent the incorrect products, said I could keep it, retracted that statement and blamed AI, and would not send me the correct products unless I returned .”

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Posted 1 week ago

Hello, We apologise that you were sent an incorrect item and for any inconvenience caused by this. We can see that our customer care team has sent you a pre-paid label to return this with. Upon receipt, we will either refund/replace the goods as per your preference. Justmylook x

Posted 1 week ago

“Ordered perfume online, the fragrance only last seconds, contacted customer care, but no care was given they are saying because I I opened the package, unable to refund Explained the item has a default, saying there is no fault on this batch, I can send the item so they can test it, but they keep saying there is no fault😡”

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Posted 1 week ago

Hello, Thank you for your review. I'm sorry to hear that you are unhappy with your order. We can confirm all items sold are genuine as labelled. Sincere apologies for any inconvenience caused. Justmylook x

Posted 1 week ago

“Not good value”

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Posted 1 week ago

Hello, Thanks for your review. Please email customerservices@justmylook.com, and we will work to resolve this for you. Justmylook x

Posted 1 week ago

“Really disappointed by the volume of plastic used to wrap my order. It should not be used at all when so many viable eco friendly alternatives are available. Please do better to retain my custom.”

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Posted 1 week ago

Hello, Thanks for your review. We're proud to announce that our mailing bags are made from recycled polythene and are also recyclable, and our bubble wrap is made from recycled plastic and is completely recyclable. Justmylook x

Posted 1 week ago

“Product not dispatched on time so received product late - refund given. Received product was incorrect. Provided photos of incorrect product and returned. Explained to customer services it was a birthday present and wanted the correct product sent out. Was told this would be done when they received the returned item. Couple of days later I received full refund and was told I had originally ordered the incorrect item so to save delay they refunded it. Provided customer services with original email clarifying the product I had ordered was not the one that was sent to me. Very, very unprofessional.”

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Posted 1 week ago

Hello, Thanks for your review. We are sorry to hear that. We can see that our customer care team has reached out and refunded your order in full. Sincere apologies for the inconvenience caused. Justmylook x

Posted 1 week ago

“Never received anything from you yet 😡”

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Posted 2 weeks ago

Hello, Thanks for your review. Please email customerservices@justmylook.com, and we will work to resolve this for you. Justmylook x

Posted 1 week ago

“I would give 0 star if I could. Tried for over a month to get a refund for a fake or faulty item (perfume) that i have received. Tried to contact customer service several times, but no replies. I had to open a dispute with my bank, reporting fraud, to get my money back! Be careful,when byiung, they won't refund you if something goes wrong , and not to mention that, you Just my look, failed to comply with the consumer law- requesting me to pay for returning the item (which was faulty/ fake). The merchant is responsible for the cost of the RETURN, not the consumer. Thanks to my bank/ institution, for deciding in my favor. Pls be careful, do some research before choosing them, Just my look has many complaint reports, you can find those informations online, on platforms/organisations that helps consumers to understand their rights, there you can make complaints, share your experiences, make reports etc.. Worst service ever, Worst experience!!”

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Posted 2 weeks ago

Hello, Thank you for your review. I'm sorry to hear that you are unhappy with your order. We can confirm all items sold are genuine as labelled. Sincere apologies for any inconvenience caused. Justmylook x

Posted 2 weeks ago

“Will never order from this website again!! This is the third time I have received the wrong item! Customer service very bad too”

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Posted 2 weeks ago

Hello, Thank you for your review. Please email customerservices@justmylook.com, and we will work to resolve this for you. Justmylook x

Posted 2 weeks ago

“Horrible experience! Extremely poor customer service with delayed responses and unhelpful, rude staff. They refuse to take responsibility for missing items and show no accountability. Avoid this website at all costs- never shop here!!!”

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Posted 2 weeks ago

Hello, Thanks for your review. We are sorry to hear that. We can see that our customer care team has reached out to advise that your order left our warehouse in full. Due to this, we are unable to further advise at this time. Sincere apologies for the inconvenience caused. Justmylook x

Posted 2 weeks ago

“Very poor quality Calvin Klein aftershave smell last one minute complete waste of money”

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Posted 2 weeks ago

Hello, Thank you for your review. I'm sorry to hear that you are unhappy with your order. We can confirm all items sold are genuine as labelled. Sincere apologies for any inconvenience caused. Justmylook x

Posted 2 weeks ago

“I miss my shampo and I resived cartoons. I paid for it and responded was we check sorry”

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Posted 2 weeks ago

Hello, Thank you for your review. We are sorry to hear that. We can see that our customer care team has reached out to advise that all of the relevant checks have been carried out, and your order left our warehouse in full. Sincere apologies for the inconvenience caused. Justmylook x

Posted 2 weeks ago

“Terrible service the illustrations do not show the perfume you get beware . When I questioned this they said it was for illustration only”

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Posted 2 weeks ago

Hello, Thank you for your review. We are sorry to hear that. We can see that our customer care team has reached out to advise that the correct item has been received. Sincere apologies for any inconvenience caused. Justmylook x

Posted 2 weeks ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Justmylook Reviews