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Justmylook Reviews

4.6 Rating 87,034 Reviews

91 %

of reviewers recommend Justmylook

Company Reviews

Product Reviews

4.6

Based on 87,034 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Just My Look - WAHL Balding Clipper Review Collected By Reviews.io

About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

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Email:

customerservices@justmylook.com

Justmylook 5 star review on 24th April 2024

Justmylook 5 star review on 22nd April 2024

Justmylook 5 star review on 22nd April 2024

Justmylook 5 star review on 22nd April 2024

Lorraine McCarthy

Justmylook 5 star review on 20th April 2024

Justmylook 5 star review on 20th April 2024

Justmylook 5 star review on 20th April 2024

1869

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received my order and after several emails, I've not even had a reply apart from you asking my address 🙄”

Posted 3 hours ago

“I am very unhappy with justmylook this time around. Being a regular customer i have never had any issues with my order. This time around it has not been delivered to my address and the team are so unhelpful. That is exactly how company starts loosing their loyal customers. Very disappointed.”

Posted 1 day ago

“DO NOT BUY FROM THIS COMPANY!! I purchased lots of items from this company and one was missing. They didn’t apologise for this and said to me they won’t send another item out. So basically I was listing. The customer service, including the managers is absolutely terrible. Please buy with a company that supports their customers.”

Posted 1 day ago

“My order never arrived”

Posted 2 days ago

“I emailed your company immediately after having fraudulent activity on my bank account through ordering products from your site. I asked you to cancel this order and not to dispatch it the night before and I had no notification from you whatsoever. I sent you another email the following day to let you know this was fraud and you still did not respond. Your company then proceeded to dispatch the product to the thief’s address. I repeatedly tried to get hold of you to make you aware of this fraudulent action as they attempted to make a second purchase for aftershave immediately afterwards, fortunately I managed to stop them in the tracks. Where’s your customer service when we need it? Not impressed! :-(”

Posted 3 days ago

Hello, Thanks for your review. Please email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 2 days ago

“I was sent the wrong product (old stock when the new stock was advertised) and asked to pay for return postage even though I ordered the right item. Very unhappy with the dismissive customer service.”

Posted 3 days ago

Hello, Thanks for your review. We are terribly sorry to hear that, we can see that our customer care team have reached out and refunded the item as per your request. Sincere apologies for the inconvenience caused. Justmylook x

Posted 3 days ago

“Very difficult time getting a refund for a legitimately returned product that wasn't wanted. Tried to claim I had used the product which I had not and then sent it back to me again when requested not to. Returned it a second time and then had to send many emails before I was granted a refund.”

Posted 3 days ago

Hello, Thanks for your review. We are terribly sorry to hear that, we can see that our customer care team have reached out and actioned a full refund for your order as per your request. Sincere apologies for the inconvenience caused. Justmylook x

Posted 3 days ago

“They are not to be trusted. Poor delivery. Got my address wrong and tied to blame me despite proof to the contrary”

Posted 4 days ago

Hello, Thank you for your review. We've looked into this, we can confirm that you left an incorrect delivery address at checkout. It is the customer's responsibility to leave correct delivery details at checkout. We will contact Royal Mail and try to retrieve your parcel. If we are successful, we will be in touch to either reship/refund the goods. Justmylook x

Posted 3 days ago

“Bad Quality, I’m not happy. The product isn’t original, It’s clear.”

Posted 5 days ago

Hi, Thank you for your review. We can confirm that we do not stock counterfeit items, all products that we supply are genuine. Justmylook x

Posted 5 days ago

“Worse customer service I’ve ever experienced. If you receive a faulty, damaged order or anything happens to your parcel, just know they won’t take any accountability or do anything to help. Waste of money. Don’t buy anything from here.”

Posted 6 days ago

Hello, Thanks for your review. We are terribly sorry to hear that, we can see that our customer care team have reached out and are working to resolve this for you. Sincere apologies for the inconvenience caused. Justmylook x

Posted 5 days ago

“Not received the order, so no wouldn’t know the quality of the products!! Bank have been contacted!!”

Posted 6 days ago

Hello, Thanks for your review. We are terribly sorry to hear that, we can see that our customer care team have reached out and are working to resolve this for you. Sincere apologies for the inconvenience caused. Justmylook x

Posted 5 days ago

“The delivery took 10 days!!! Suggest you change carriers as Track48 means nothing!”

Posted 6 days ago

Hello, Your order is marked as delivered to your address. With this in mind, please check with other people at your property. Failing that, please get in touch with customerservices@justmylook.com and we'll investigate further. Justmylook x

Posted 5 days ago

“Absolutely terrible company, they delivered my item to someone else and won't take responsibility for this. I have complained and it's been a month and I still don't have a response.”

Posted 1 week ago

Hello, Your order is marked as delivered to your address. With this in mind, please check with other people at your property. Failing that, please get in touch with customerservices@justmylook.com and we'll investigate further. Justmylook x

Posted 5 days ago

“Sent used with hairs and dandruff, contacted customer services and weren't helpful at all claimed they were artificial hairs used by the manufacturer for testing, which is after the machine is put together and put in a box? Fool someone else. Unsanitary and very dissappointing will be leaving other reviews warning customers to beware and be taking this further. Never using this website again poor customer service! This review page freezes when I try to upload the pictures”

Posted 1 week ago

Hello, Thanks for your review. We are terribly sorry to hear that, we can see that our customer care team have reached out to advise that all units are dispatched in a brand new, unused condition. Sincere apologies for any inconvenience caused. Justmylook x

Posted 5 days ago

“I didn’t get my order and refund”

Posted 1 week ago

Hello, Thank you for your review. We've looked into this, we can confirm that you left an incorrect delivery address at checkout. It is the customer's responsibility to leave correct delivery details at checkout. We will contact Royal Mail and try to retrieve your parcel. If we are successful, we will be in touch to either reship/refund the goods. Justmylook x

Posted 5 days ago

“Never ordering anything from here again.”

Posted 1 week ago

Hello, Thanks for your review. Please email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 5 days ago

“Very slow delivery & non existent communication. Not recommended & unsubscribed”

Posted 1 week ago

Hello, Your order is marked as delivered to your address. With this in mind, please check with other people at your property. Failing that, please get in touch with customerservices@justmylook.com and we'll investigate further. Justmylook x

Posted 1 week ago

“Just awful! Dreadful customer service! Returned and emailed them on several occasions about the faulty foil shaver I bought from them. The foil came off the first time I used it and I cut my head as a result. They claim the product is not faulty and they are not prepared to do anything else. I am seeking advice as to what my next steps are. DO NOT BUY ANYTHING FROM THEM!”

Posted 1 week ago

Hello, Thanks for your review. We are terribly sorry to hear that, we can see that our customer care team have reached out to advise that a full faults inspection has been carried out on the item and no fault could be found, due to this the unit has been returned to yourself free of charge. Sincere apologies for the inconvenience caused. Justmylook x

Posted 1 week ago

“never received my order, was told to contact the delivery courier and did so but got nowhere. Management wont care either so be aware.”

Posted 1 week ago

Hello, As your order is marked as delivered, we have raised a case with Royal Mail, who will investigate your parcels journey throughout their mailing system, cross-referencing with GPS tracking, and interviewing staff who handled your parcel. This process and relay of the outcome of this investigation can take up to 2-3 weeks, during which we are unfortunately unable to issue a replacement/refund as your order is currently flagged as delivered successfully by Royal Mail. We will provide an update when we hear from Royal Mail, and can act accordingly based on the outcome. We apologise for any inconvenience caused on this occasion and hope this is resolved quickly for you. If you have any further queries, please do not hesitate to get in touch. Justmylook x

Posted 1 week ago

“Never received my parcel or product and had to investigate a refund with my bank.”

Posted 1 week ago

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Justmylook is rated 4.6 based on 87,034 reviews