Justmylook Reviews

Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.60

4.6 Rating 94,775 Reviews

90 %

of reviewers recommend Justmylook

4.6

Based on 94,775 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Just My Look - WAHL Balding Clipper Review Collected By Reviews.io

About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

Visit Website

Email:

customerservices@justmylook.com

Location:

Rawfolds One,
Rawfolds Way,
Cleckheaton
United Kingdom
BD19 5LJ

Justmylook 5 star review on 1st June 2025

Justmylook 5 star review on 23rd May 2025

Olivia-Mae Burrows

2101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don’t recommend .”

Helpful Report

Posted 12 hours ago

“I ordered a bottle of Wow hair product. When I opened the package, it was evident it had leaked with the bubble wrap wet & inside the packaging. I contacted JustMyLook straight away & sent photos. Received quick response but now realise it was an AI response. Still waiting outcome 10 days later.”

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Posted 15 hours ago

“Made a mistake with an order and messaged straight away to cancel it, was told it was cancelled but they sent it anyway meaning I had to send it back to get a refund, was just told the same thing over and over, very frustrating experience.”

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Posted 17 hours ago

“I haven't received my order and not refund yet. Tried to contact through email and live chat, but no use. Very bad experience.”

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Posted 18 hours ago

“Complete disaster with this site, do not recommend to anyone”

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Posted 20 hours ago

“I brought some straighteners off here and when I started to use them on my client they was giving me and my client little shocks, I sent them back has an electric shock faulty item, so paid 7 pounds to send them back, then I got a email saying they is nothing wrong with them and they will send them back to me, I’m disappointed with this because now they are sending them back to me and I can’t use them again so totally waste of money, I’d never buy from these again!!!!!!!!!!”

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Posted 1 day ago

“The worst experience to date, my product hasn't arrived. I'll contact my lawyer to see how we can take action against the company.”

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Posted 1 day ago

“I placed an order on day one. Day 7 I had to ask several times where my order was. I was told by customer services to stop asking so many times as it would push my query to the bottom of the queue! I was sent three e mails saying YAY your delivery has arrived. It hadn't. I received a fourth and it was a photo of the Royal Mail depot where they had dumped my parcel instead of delivering it!!! I was just curtly told by customer services Royal Mail had returned it but for no reason. No apology, nothing. I will NOT be ordering from these people again. Terrible service, zero customer service.”

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Posted 2 days ago

“Ordered item and never received… beware of this company !!!”

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Posted 2 days ago

“Ordered 2 box’s of bleach and was sent 2 bottles of shampoo! Sent in a complaint email, as told I didn’t need to do anything and the correct items would be sent out to me. 5 days went past and I still hadn’t heard anything so emailed again asking for an update, only to be told I needed to return the items and then the missing items will be once the return has been received. The original email response was apparently from AI and not correct information, all very frustrating”

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Posted 2 days ago

“Awful customer service and product not as described”

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Posted 2 days ago

“Usually I would recommend this company But I received a dodgy bottle of Lancome perfume supposed to be an Exlier was 100ml so quite expensive Didn't last 10mins Lots of messages to and fro Lead nevto believe I could return id despite only opened This company did nothing to resolve this issue Shabby treatment of loyal customer Did nothing rto”

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Posted 2 days ago

Hello, Thank you for your review. I'm sorry to hear that you are unhappy with your order. We can confirm all items sold are genuine as labelled. Sincere apologies for any inconvenience caused. Justmylook x

Posted 23 hours ago

“Still waiting for my order. Told me a replacement would be sent, now apparently I have to wait for it to be authorised even though you can see by tracking my order hasn’t arrived”

Helpful Report

Posted 4 days ago

Hello, Thank you for your email. We are sorry to hear that. Please email customerservices@justmylook.com, and we will work to resolve this for you. Justmylook x

Posted 4 days ago

“you're terribe: sent me an oxidised product and an expired product. No refunt or responsibility taken for the poor oxidised product. All products come with short expiry dates which could be fine if you were transparent about this”

Helpful Report

Posted 5 days ago

Hello, Thanks for your review. We are sorry to hear that you are unhappy with your item. We can see that our customer care team has reached out and refunded the affected item as per your request. Sincere apologies for the inconvenience caused. Justmylook x

Posted 5 days ago

“Awful customer service, idiotic people who just constantly ask the same questions, they sent out wrong items,!! Just terrible service, definitely won’t use again, or encourage others to do so”

Helpful Report

Posted 6 days ago

Hello, Thanks for your review. We are sorry to hear that you received the incorrect order. We can see that our customer care team has reached out and refunded your order in full as per your request. Sincere apologies for the inconvenience caused. Justmylook x

Posted 6 days ago

“Terrible product, not as advertised just my look why no help at all didn’t want to know no I’m stuck with a product. I can’t use not fit for purpose and wasted my money.”

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Posted 1 week ago

“Sent wrong item and being ignored”

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Posted 1 week ago

Hello, Thanks for your review. We are sorry to hear that you have received the incorrect order. We can see that our customer care team has reached out and is working to resolve this for you. Sincere apologies for the inconvenience caused. Justmylook x

Posted 1 week ago

“Very disappointed in the customer service I’ve received and will never use this company again. After using the product for years the product was completely different than normal. Just my look will not entertain my complaint”

Helpful Report

Posted 1 week ago

Hello, Thanks for your review. We are sorry to hear that you are unhappy with your order. We can see that our customer care team has reached out and refunded to affected item. Sincere apologies for the inconvenience caused. Justmylook x

Posted 1 week ago

“Order placed 08/05, tracking froze on 13/05, emailed and kept being advised to wait, they advised 10 days from last tracking although Royal Mail states 7 days from last tracking you can claim. I contacted again on to ask for refund, another 2 days to respond to say 7-10 days to wait for refund. Lots of other companies online so this one I won’t be using if they continue to use Royal Mail as items just go missing.”

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Posted 1 week ago

Hello, Thanks for your review. We are sorry to hear that. We can see that our customer care team has reached out and refunded your order in full as per your request. Sincere apologies for the inconvenience caused. Justmylook x

Posted 1 week ago

“Very very very bad customer service.Rude attitude.Not helpful at all. They sent me wrong item.And then refused to help.They need to be reported to trading standards.Avoid this company for shopping.They are a fraud.I will never buy item from them again.Horrible horrible company.”

Helpful Report

Posted 1 week ago

Hello, Thanks for your review. We are sorry to hear that. We can see that our customer care team has reached out and is working to resolve this for you. Sincere apologies for the inconvenience caused.

Posted 1 week ago

Justmylook is rated 4.6 based on 94,775 reviews