Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.59

“Very poor service!”

Posted 16 hours ago

Hello, Thanks for your review. We are sorry to hear that. We can see that our customer care team has reached out to advise that your order is available for redelivery or collection. Sincere apologies for any inconvenience caused. Justmylook x

Posted 1 hour ago

“I love this perfume however the one I purchased from here seems not good. This one simply doesn’t last. After applying it disappears in less than an hour. I am really disappointed. I don’t believe it is genuine. I reached customer service but not satisfied with their response. They said that maybe manufacturing didn’t go well ?? Very disappointing experience.”

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Posted 19 hours ago

Hello, Thank you for your review. I'm sorry to hear that you are unhappy with your order. We can confirm all items sold are genuine as labelled. Sincere apologies for any inconvenience caused. Justmylook x

Posted 1 hour ago

“Why ask me to write a review when you know i still haven't received the order”

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Posted 1 day ago

Hello, Thanks for your review. We are sorry to hear that. We can see that our customer care team has reached out and offered to resend or refund your order to avoid any further delays with the courier company. Sincere apologies again for the inconvenience caused. Justmylook x

Posted 1 day ago

“Don't recommend. Parcels came unsealed and opened.”

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Posted 1 day ago

Hello, Thanks for your review. We are sorry to hear that. We can see that our customer care team has reached out to advise that the items are not individually sealed; however, they are directly from the manufacturers. Sincere apologies for any inconvenience caused. Justmylook x

Posted 1 day ago

“💩💩💩💩 Never received item- poor response to my non receipt of goods.”

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Posted 2 days ago

Hello, Thanks for your review. We are sorry to hear that. Please email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 2 days ago

“I don't like the smell of it”

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Posted 2 days ago

Hello, Thanks for your review. We are sorry to hear that. Please email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 2 days ago

“really awful customer service. they dont help at all”

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Posted 5 days ago

Hello, Your order is marked as delivered to your address. With this in mind, please check with other people at your property. Failing that, please get in touch with customerservices@justmylook.com and we'll investigate further. Justmylook x

Posted 4 days ago

“Very disappointing customer service. I received a damaged item. I used the chat support and email to report the damaged item with photographs. I am still waiting for a replacement product. I expected more and probably shouldn’t have”

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Posted 6 days ago

Hello, Thanks for your review. We are sorry to hear that your order arrived damaged. We can see that our customer care team has reached out and actioned a replacement as per your request. Sincere apologies for the inconvenience caused. Justmylook x

Posted 4 days ago

“My parcel was stolen so I cannot return review anything. Sorry.”

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Posted 1 week ago

Hello, As your order is marked as delivered, we have raised a case with Royal Mail, who will investigate your parcels journey throughout their mailing system, cross-referencing with GPS tracking, and interviewing staff who handled your parcel. This process and relay of the outcome of this investigation can take up to 2-3 weeks, during which we are unfortunately unable to issue a replacement/refund as your order is currently flagged as delivered successfully by Royal Mail. We will provide an update when we hear from Royal Mail, and can act accordingly based on the outcome. We apologise for any inconvenience caused on this occasion and hope this is resolved quickly for you. If you have any further queries, please do not hesitate to get in touch. Justmylook x

Posted 4 days ago

“My parcel was left outside in my front garden and stolen and they refused to reimburse me or resend me my products as apparently I had set up with Royal Mail a safe space to leave parcels which I never did and close my case and it was never resolved no products received and out of pocket. Will never shop with them again.”

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Posted 1 week ago

Hello, Your order is marked as delivered to your address. With this in mind, please check with other people at your property. Failing that, please get in touch with customerservices@justmylook.com and we'll investigate further. Justmylook x

Posted 4 days ago

“I ordered some spf items for my holiday and as it said 48hour delivery I felt I had plenty of time to receive the items before I went away. However, I did not receive the items for a week. My order was dispatched the same day I ordered but did not arrive until a week later. I had already contacted customer services to say that it's too late, the items were for my holiday but there was no real apology and only the offer of 10% discount off my next order (I think there's always a 10% discount somewhere so nothing special). I will not be ordering again. My return should be free considering the order arrived very late. There are plenty of other companies selling the exact same products so I will order elsewhere in the future. Customer service was not good. Delivery not good. Products - who knows, I didn't get to use them.”

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Posted 1 week ago

Hello, Thanks for your review. We are sorry to hear that. We can see that our customer care team has reached out and refunded your order as per your request. Sincere apologies again for the inconvenience caused. Justmylook x

Posted 4 days ago

“I am still waiting to receive my order”

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Posted 1 week ago

Hello, Thanks for your review. Please email customerservices@jusmylook.com, and we will work to resolve this for you. Justmylook x

Posted 4 days ago

“Delivery delays with no communication After placing order was advised delivery was given 48 hours but took more than a week and no communication for updates after the initial confirmation email.”

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Posted 1 week ago

Hello, Your order is marked as delivered to your address. With this in mind, please check with other people at your property. Failing that, please get in touch with customerservices@justmylook.com and we'll investigate further. Justmylook x

Posted 4 days ago

“I recently returned a perfume that I had not opened or used, but I was told it had been used and the item was sent back to me without processing my refund. This was very disappointing, as I know the product was in brand-new condition when I returned it. I expected better service and transparency regarding returns.”

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Posted 1 week ago

Hello, Thanks for your review. We are sorry to hear that. We can see that our customer care team has reached out to advise that the cellophane seal has been removed from the returned item. As per our terms and conditions, we are only able to accept returns of goods in brand-new, unused conditions. Sincere apologies for the inconvenience caused. Justmylook x

Posted 6 days ago

“Very disappointed, made an order on the 31st of August and paid for next day delivery. I have still not received this order over 2 weeks later and customer service do not help either as it is AI based. Very poor”

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Posted 1 week ago

Hello, Thanks for your review. We are sorry to hear that. We can see that our customer care team has reached out and offered to resend or refund your order to avoid any further delays with the courier company. Sincere apologies for the inconvenience caused. Justmylook x

Posted 4 days ago

“Worst customer service i have ever experienced! Item missing from my order and i am being ignored by customer services!!”

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Posted 1 week ago

Hello, Thanks for your review. Please email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 4 days ago

“arried broken”

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Posted 1 week ago

Hello, Thanks for your review. Please email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 6 days ago

“I bought a D&G the one perfume for men. The product is not genuine and smells strange. Don't buy from this company and I don't recommend it to anyone else. I requested for my money back but they said because the product is opened it is not acceptable for money back!!”

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Posted 1 week ago

Hello, Thank you for your review. I'm sorry to hear that you are unhappy with your order. We can confirm all items sold are genuine as labelled. Sincere apologies for any inconvenience caused. Justmylook x

Posted 6 days ago

“Shocking service from start to finish”

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Posted 1 week ago

Hello, Thanks for your review. We are sorry to hear that. Please email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 4 days ago

“Very disappointed with this company. Ordered a product which when received was not what I ordered. Completely the wrong colour and therefore unable to use. Customer Service would not accept a return or refund because the product had been opened, however it was not possible to know the colour was incorrect until the product had been opened. Customer Service were unhelpful. I will never use this company again and do not recommend them.”

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Posted 1 week ago

Hello, Thanks for your review. We are sorry to hear that. We can see that our customer care team has reached out to advise that the correct order has been received. Sincere apologies for the inconvenience caused. Justmylook x

Posted 6 days ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Justmylook Reviews