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Joshua James Reviews

4.7 Rating 21,749 Reviews
96 %
of reviewers recommend Joshua James
4.7
Based on 21,749 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 85%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
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Phone:

01482 638960

Email:

support@joshuajames.com

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Joshua James 5 star review on 5th February 2025
Samantha McCalla
Joshua James 5 star review on 31st May 2024
Tracy Walker
Joshua James 5 star review on 7th February 2024
Natalie Richards
Joshua James 5 star review on 5th February 2024
Anonymous
Joshua James 5 star review on 27th November 2023
Karen Dobson
Joshua James 5 star review on 2nd November 2023
Pauline Wiggins
Joshua James 5 star review on 2nd November 2023
Pauline Wiggins
70
Anonymous
Anonymous  // 01/01/2019
Not received product ordered:-( bit worried as this is a christmas present:-(
Helpful Report
Posted 11 years ago
Service good and prompt. Packaging poor compared to other online retailer. Ordered a pandora line and it arrived in a plastic bag stapled to receipt and no gift bag enclosed.
Helpful Report
Posted 11 years ago
Misleading information on website. However, received very good personal customer service at last but had to get out of my way to get it: Website listed required item in stock and offered free next day delivery. Went ahead with order and my money was taken from card immediately. 2 hours later received email that item would be delivered within 5 to 10 days only. As item was needed for a present within 7 days of ordering I started to make enquiries with other suppliers. Found out that item was discontinued.... When I contacted Joshua James to inform them of this problem they indeed confirmed that the item had been discontinued and wouldn't have been available. Only through my own enquiries I had found out by chance. However, Joshua James were very apologetic and after I changed the order on the phone to a different item, I received it with next day delivery free of charge and perfectly on time. All good in the end!
Helpful Report
Posted 11 years ago
Joshua James is rated 4.7 based on 21,749 reviews