Joshua James Reviews

Name: Joshua James
Address: 2 The Weir, Hessle, East Riding of Yorkshire
Rating: 4.67

4.7 Rating 21,692 Reviews

96 %

of reviewers recommend Joshua James

4.7

Based on 21,692 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01482 638960

Email:

support@joshuajames.com

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Joshua James 5 star review on 7th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really disappointed at how slow delivery was this time. Usually when I order from here it’s quick delivery, but this time it missed the birthday of the person I bought a gift for!”

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Posted 1 year ago

“Good service. Wouldn’t use again just due to the amount of junk emails I’ve had after.”

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Posted 1 year ago

“Unfortunately the Nomination charm I ordered turned out to be out of stock, although the order was accepted online.”

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Posted 1 year ago

“Disappointed! I'm still waiting for a delivery that was supposed to arrive in 1-2 working days as I paid!”

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Posted 1 year ago

“I recently bought two nomination charms. Both arrived, one had a butterfly ‘dangle’ charm, which I put on my bracelet. The butterfly sheared off within a few days- disappointed ☹️”

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Posted 1 year ago

“Took a very long time to come (2 weeks) but it was said to come in 3-4 working days”

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Posted 1 year ago

“Normally great but I recently returned item & still waiting for refund of exchange”

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Posted 1 year ago

“I received a necklace for my birthday after a couple of days of wear the jewellery is a funny colour. Clearly not quality silver.”

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Posted 1 year ago

“I ordered a necklace for my nieces 19th birthday necklace was all knotted”

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Posted 1 year ago

“When you have an issue its more like your getting an automated response rather than a person . Only use the free post option if you are ordering well n advance .”

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Posted 1 year ago

Hi Chris, We are sorry you are not happy with your order. The reason your order was not delivered in time was that you did not enter a house number for your delivery address. We kept in touch with you throughout and returned your parcel to you with the correct house number once you had informed us of this. Kind regards, The JJ team x

Posted 1 year ago

“My order was delayed as charm was out of stock. No notification until I enquired. Sent a week late.”

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Posted 1 year ago

Hello Justin, Thank you for the review. We are so very sorry we were out of stock on your charm and it was delayed. Kind regards, The JJ team x

Posted 1 year ago

“I havnt recieved the item yet as it didn't arrive with the post. Having another one sent. Customer service as been good with trying to deal with this but slightly disappointed I may jot get it for my birthday as this was a gift purchased by my husband for me.”

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Posted 1 year ago

Hello Leanne, Thank you for your review. We are so very sorry Royal Mail has not delivered your order for you. I can see that we have set up a replacement order for you which we will be dispatched as soon as your bracelet arrives in with us. Again, we are so sorry about this and for any inconvenience caused. Kind regards, The JJ team x

Posted 1 year ago

“I ordered 4 charms total of 80 pounds when the offer was on for a free bracelet but didn't get one so I was disappointed”

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Posted 1 year ago

Hello Caroline, We are so sorry to hear you did not receive your free bracelet. Please email us at support@joshuajamesjewellery.co.uk and we will get this sorted for you straight away. Kind regards, The JJ team x

Posted 1 year ago

“My wife is very happy with the quality of the ring. However, when it states “next day delivery” you expect.. next day delivery. Apparently wedding rings take a few weeks, yet they state “next day delivery”. Very confusing.”

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Posted 1 year ago

Hello Rob, We are so pleased to hear your wife is happy with the ring. We are very sorry to hear you are not happy with your delivery. I have had a look at your order and can see you ordered one of our Joshua James wedding rings which as stated on our website are all handmade to order and take 2-3 weeks to be made for you. Kind regards, The JJ team x

Posted 1 year ago

“Necklace was a present and when it came it was tangled. I spent a full day trying to get all the knots out in the end i had to bring jt to my local jewellers and they were so appalled by the state it was sent to me in they ended up giving me a new chain part”

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Posted 1 year ago

Hello Kelsey, Thank you for the review. We are so sorry to hear your necklace arrived tangled. We try our very hardest to make sure this does not happen during transit so we really apologise for this. Kind regards, The JJ team x

Posted 1 year ago

“Did not honour a price match Took a lot of emails etc. In the end did give points converted back to account on items purchased”

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Posted 1 year ago

Hello Gill, Thank you for sharing your experience with us. As previously stated in our emails we can not honour a price match once a purchase has been made. I can see that we refunded you £34 off your order after we converted your points for you. Kind regards, The JJ team x

Posted 1 year ago

“Although quality is good I’m not happy with the online purchases. It isn’t easy to search for things it just doesn’t come up and you have to scroll right the way through to find what you are looking for. And then at the shopping basket it’s impossible to remove an item you have to start again!!! Very frustrating!!!!”

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Posted 2 years ago

Hello Shirley, Thank you for sharing your experience with us. We are so sorry to hear you did not have a good shopping experience with us. If you are ever struggling to find any products please get in touch with us and we will be more than happy to help you with this. Kind regards, The JJ team x

Posted 2 years ago

“Delivery took several weeks, communications were not great.”

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Posted 2 years ago

“Prompt delivery but customs tax killed it. 40 euro extra.i didn't accept the parcel from the courier. Take Care and read small print if ordering from UK”

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Posted 2 years ago

“The Jewellery is nice but I was disappointed in the packaging. If this Jewellery was purchased in a shop it would come with gift bags but my order did not have gift bags”

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Posted 2 years ago

Joshua James is rated 4.7 based on 21,692 reviews