Joshua James Reviews

Name: Joshua James
Address: 2 The Weir, Hessle, East Riding of Yorkshire
Rating: 4.67

4.7 Rating 21,749 Reviews

96 %

of reviewers recommend Joshua James

4.7

Based on 21,749 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01482 638960

Email:

support@joshuajames.com

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Joshua James 5 star review on 5th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item and delivery was exactly what I ordered, but I was very disappointed that the item came unpacked and just in a clear plastic bag, very poor.”

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Posted 9 years ago

“I ordered a nomination charm as a present for my mum. It arrived the next day, which was fantastic. However, the mum on the charm was quite squashed together and difficult to read.”

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Posted 9 years ago

“Lack of packing was disappointing... Came in a small clear bag. Was expecting a lovely box for presentation... This didn't used to be the case. Obviously cost cutting.”

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Posted 9 years ago

“The product I received was brilliant and the delivery was without any problems. Thanks for your great customer service. However, the £10 gift card I received is currently not working.”

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Posted 9 years ago

“I was quite unimpressed with the Packaging - I wanted to give these items as gifts for Christmas so it would have been nice if they had been gift wrapped or even presented in some kind of small box rather than just a jiffy bag”

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Posted 9 years ago

“Although the items ordered were for a Classic bracelet, I just thought that the charms seemed to look a little smaller than normal.”

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Posted 9 years ago

“Both off the items arrived on time, only concern was one item was not correct to the order, but as the price was the same and similar to the one ordered we decided to keep the item sent.”

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Posted 9 years ago

“I was only looking for a particular item and found it so thank you”

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Posted 9 years ago

“Very disappointed with the Nomination presentation box, which wasn't really a box but a fold up cardboard package. Would not buy from this seller again.”

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Posted 9 years ago

“your delivery time and the item i ordered were spot on.the problem i had was that i was sent an empty trollbeads box .i looked all over for the charm and later found it stapled to the invoice.i nearly threw this straight in the bin.”

Helpful Report

Posted 9 years ago

Hi Celia, We usually staple item to the invoice to stop them from moving around in the parcel and just in case they get dropped once the order is opened. We advise customer to hold on to their invoices in case any happens to their item and they need to return this to us. Kind Regards

Posted 9 years ago

“customer service is not good, but the product was okay.”

Helpful Report

Posted 9 years ago

Hi, We are sorry that you were not happy with our customer service, if you have any feedback please send this to info@joshuajamesjewellery.co.uk and we will look into this. Kind Regards

Posted 9 years ago

“Happy with product and quick delivery service but unhappy with way product was packaged. Just in a plastic pocket stapled to order. Thought it would have come in nice thomas sabo box. Little disappointing as this was a gift.”

Helpful Report

Posted 9 years ago

Hi Alicia, We are sorry to hear you are not happy with the packaging. All packaging is shown on the website, the charm you ordered should of be sent with a Thomas Sabo pouch as pictured on the website. If you did not receive this please contact us and we will be happy to send one out to you. Kind Regards

Posted 9 years ago

“I was happy with my order but was trying to use my points but could not see where to claim.”

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Posted 9 years ago

Hi Anne, Loyalty points can be found under the the previous order section of your account as soon as you reach 100 points it will have a redeem button next to the points to allow you to add them to the basket. Kind Regards

Posted 9 years ago

“My order arrived when you said it would but the charm I ordered came wrong over a week later I am still waiting for the correct one to arrive. I have rang up twice and they were no help what so ever still can't tell me when its going to arrive. This is a present and the birthday has been and gone.I am not a happy customer at the moment”

Helpful Report

Posted 9 years ago

Hi Paula, We apologise for this error, it appears the correct charms has not been sent to you. Kind Regards

Posted 9 years ago

“Ordered pandora charms and bracelets. Spent over £300. Website stated will recieve official pandora packaging but nothing came with the items and the charms came in a small plastic bag. But the bracelets did come in a pandora box but no pouches or pandora bags”

Helpful Report

Posted 9 years ago

Hi We are sorry to hear you did not receive any packaging with your order, please contact us with your order number or delivery address and we can get some packaging sent to you. Kind Regards

Posted 9 years ago

“Super quick service bit of a. Mix up with the packaging but we will hopefully reselove the issue Will keep you update Lynn”

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Posted 9 years ago

“Great products, as you would expect from Pandora. However, not impressed with the packaging from Joshua James.”

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Posted 9 years ago

Hi Katy, We are sorry to hear you are not happy with the packaging. We apologise we have ran out of the boxes and are now supplying the Pandora pouches with the charms, I can confirm that these are official Pandora packaging,

Posted 9 years ago

“The item arrived quickly but without a box as stated on the website at the time of order. i bought this as a gift... Its not easy trying to wrap up a small charm! I would still recommend them though.”

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Posted 9 years ago

“The products were perfect, the delivery let you down a lot, I paid the extra for next day delivery but didn't recieve my order for 4 days, I emailed saying I wasn't happy that I paid for something that I wasn't receiving and I could have picked the free delivery for the time I waited I was told I didn't pay for next day ( like the option state) I paid for a courier.”

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Posted 9 years ago

Hi I have checked your order it appears that unfortunately your order was placed after the 3.30 next day cut off. The order was despatch the next day for next working day delivery.

Posted 9 years ago

“Delivery was fast but the product was not the quality I was expecting for Pandora and I did question if they are coax but after looking on other website it appears so. The gift box was set up for a charm and not earrings which was disappointing so I just had to try and squeeze the earring in and present them the best I could. Luckily the recipient likes them but not sure I'll be purchasing Pandora earring again.”

Helpful Report

Posted 9 years ago

Hi Hayley We are sorry to hear you were not happy with the earrings. All our products come from the official supplier and are genuine items. The Pandora gift box is universal and can fit charms, rings and some smaller earrings. Kind Regards

Posted 9 years ago

Joshua James is rated 4.7 based on 21,749 reviews